When running Individual Effectiveness (360°) surveys, administrators and coaches can access the aggregate Participation report from the side menu bar.
What is the Individual Effectiveness Participation report?
The Participation report aggregates response rate to feedback requests across all 360° processes in a survey. Coaches have more focused view of this report showing only the people they are coaching on that survey.
As the survey progresses and more reviewers submit their feedback responses, response rate will increase in real time in the report.
The top Response Rate section displays the overall participation in the survey:
In this example, out of 675 request for feedback, reviewers submitted 328 responses, which is an overall 49% response rate.
All 675 feedback requests were generated by 128 employees, of whom only 58 submitted their self review.
The bottom Feedback Requests sections provides a more detailed view of participation in the survey. Administrators can choose to view the report arranged by Employees, or by Reviewers:
In this example, the report is arranged by Employees. Employee Alberto Coleman requested 27 reviewers to provide feedback, of whom only 5 submitted their response so far.
Similarly, administrators can choose to arrange the report by Reviewers:
In this example, reviewer Homer Watkins has been asked to provide feedback for 20 employees, and has submitted their feedback to 7 employees so far.
How can I use this report?
This report helps administrators better control the 360° surveying process by providing a view of survey progression. For example, a low participation rate near the survey due date may suggest that reviewers need another gentle reminder to submit their feedback.
The report also helps administrators balance request workload by providing a detailed view of response rate per employee and reviewer. For example if a reviewer has been asked to submit feedback for 20 different employees, an administrator may choose to balance the workload of that reviewer and remove them from certain 360° processes.
Coaches are focused on feedback and not the process, and the reviewers view is not relevant for them. Therefore the report for coaches is arranged by employees, enabling them to see if the people they are coaching are getting enough responses.
1. When can I start seeing data on the Participation report?
The participation report is available as soon as the survey is launched. Until reviewers start providing feedback, response rate would be 0%.
2. Can I filter this report to specific parts of the company?
You sure can! You can see participation and response rate filtered by any demographics included in your employee data, such as location, department or team. This way you can assess and take targeted action on feedback progress and workload.
3. Can I share the Participation report with others?
Not yet, we'll let you know when this functionality becomes available.
4. Can I limit the number of times a reviewers receives requests for feedback?
You can't limit the number of requests per reviewer in the platform. We've seen that such a limitation creates an unfair advantage to employees who were able to requests feedback from the most sought after reviewers first.
One option to address this is to edit the survey communications, asking employees to nominate no more than X reviewers to provide feedback for them. Another option is to use the participation report to balance the workload: see which employees have been requesting feedback from a large number of reviewers, and remove the popular reviewers from their 360° processes.