2019 Apparel & Fashion Benchmark

"When comparing to retail employees in general, employees working in apparel & fashion see themselves as less likely to stay for the longer-term and more likely to be encouraged to be innovative."


The Apparel & Fashion benchmark represents retail companies that primarily offer clothing and fashion goods. Retail companies are often characterized by significant numbers of casual or part-time people and widely dispersed teams, stores and headquarters in many cases.

Note that this is an emerging benchmark.

Anatomy of the benchmark:

Response rate:

  • 81% average response rate across all companies
  • Bottom quartile (25th percentile) was 72% participation
  • Top quartile (75th percentile) was 90% participation

Sub industries:

  • Apparel & Fashion
  • Furniture

Distribution by sub-region:

  • North America: 84%
  • Europe: 8%
  • Oceania: 5%
  • Asia: 2%

Glassdoor ratings:

We have connected the employee feedback data with ratings for each company included in the benchmark to provide the below insights.

  • 3.5/5 stars average overall company rating
  • 66% average CEO approval
  • 64% average recommend to friend

Key Insights and Data for the People Geeks!

How engaged are employees in Apparel & Fashion?

Insight: Employees in Apparel & Fashion tend to be slightly less engaged than employees in other retail environments, such as consumer goods and services.Apparel___Fashion-EngByInd.png

Apparel & Fashion employee engagement scores by percentile

If you are interested in the spread of employee engagement ratings, below are the engagement scores by percentile.

Bottom quartile (25th percentile) 62%
Median (50th percentile) 69%
Top quartile (75th percentile) 75%


Questions included and excluded:

Engagement Questions Excluded: The following questions did not have enough responses to be included in this generation this year.

  • I have been provided an opportunity to see and discuss recent employee survey results
  • My manager, or someone else, has communicated some clear actions based on recent employee survey results
  • I have seen positive changes taking place based on recent employee survey results
  • We are genuinely supported if we choose to make use of flexible working arrangements

Learn more

Gain a deeper understanding of what makes our benchmarks special and learn more about how we calculate our Industry benchmarks here.

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