2019 Not For Profit Benchmark

"Employees perceiving that quality and improvement are priorities, day to day, is their highest impacting area on engagement for Not for Profit companies"


The Non-profit benchmark is representative of the not for profit sector. Employees in this sector tend to work in non-profit management, public policy and philanthropy. This benchmark is predominantly composed of employees working in North America and Oceania though does include some employees in Europe and Asia.

Anatomy of the benchmark:

Response rate:

  • 79% average response rate across all companies
  • Bottom quartile (25th percentile) was 70% participation
  • Top quartile (75th percentile) was 88% participation

Sub industries:

  • Nonprofit Organization Management
  • Civic & Social Organization
  • Public Policy

Distribution by sub-region:

  • North America: 49%
  • Oceania: 36%
  • Europe: 9%
  • Asia: 4%

Glassdoor ratings:

We have connected the employee feedback data with ratings for each company included in the benchmark to provide the below insights.

  • 3.3/5 stars average overall company rating
  • 48% average CEO approval
  • 63% average recommend to friend

Key Insights and Data for the People Geeks!

How engaged are employees in Not-for-Profit?

Insight: Employees in Not-for-Profit tend to be less engaged than employees in other industries. Lower engagement is most often driven by below-average scores in the two retention and motivation engagement questions. Employees still often are proud to work for their companies and would often recommend their organization as a great place to work.


Not-for-Profit employee engagement scores by percentile

If you are interested in the spread of employee engagement ratings, below are the engagement scores by percentile.

Bottom quartile (25th percentile) 57%
Median (50th percentile) 64%
Top quartile (75th percentile) 75%

What has the biggest impact on employee engagement in Not-for-Profit?

Insight: Learning and development and leadership communicating a motivating vision have the largest impact on employee engagement. We also find that the scores on these topics are generally more favorable in our Not-for-Profit Benchmark compared globally.


Questions included and excluded:

Engagement Questions Excluded: The following questions did not have enough responses to be included in this generation this year.

  • I have been provided an opportunity to see and discuss recent employee survey results
  • My manager, or someone else, has communicated some clear actions based on recent employee survey results
  • I have seen positive changes taking place based on recent employee survey results

Learn more

Gain a deeper understanding of what makes our benchmarks special and learn more about how we calculate our Industry benchmarks here.

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