2019 Utilities & Energy Benchmark

"Engagement for utilities and energy workers is on par with other industries, but their confidence in leaders is above average."


This benchmark covers organizations that generate, distribute and sell energy and gas products and solutions, including renewable energy. Typical employee roles include both technicians and engineers in the field or on the road as well as those providing support from an office.

Note that this is an emerging benchmark.

Anatomy of the benchmark:

Response rate:

  • 81% average response rate across all companies
  • Bottom quartile (25th percentile) was 70% participation
  • Top quartile (75th percentile) was 92% participation

Sub industries:

  • Renewables & Environment
  • Oil & Energy
  • Utilities
  • Environmental Services

Distribution by sub-region:

  • Oceania: 61%
  • North America: 23%
  • Europe: 6%
  • South America: 5%
  • Asia: 2%

Glassdoor ratings:

We have connected the employee feedback data with ratings for each company included in the benchmark to provide the below insights.

  • 3.7/5 stars average overall company rating
  • 55% average CEO approval
  • 72% average recommend to friend

Key Insights and Data for the People Geeks!

How engaged are employees in Utilities & Energy?

Insight: Employees in Utilities & Energy tend to be more engaged than employees in other regions. Higher engagement scores across Utilities & Energy are primarily a function of greater intention to remain at the organization over the longer-term.


Utilities & Energy employee engagement scores by percentile

If you are interested in the spread of employee engagement ratings, below are the engagement scores by percentile.

Bottom quartile (25th percentile) 66%
Median (50th percentile) 72%
Top quartile (75th percentile) 78%

Questions included and excluded:

Engagement Questions Excluded: The following questions did not have enough responses to be included in this generation this year.

  • I have been provided an opportunity to see and discuss recent employee survey results
  • My manager, or someone else, has communicated some clear actions based on recent employee survey results
  • I have seen positive changes taking place based on recent employee survey results

Learn more

Gain a deeper understanding of what makes our benchmarks special and learn more about how we calculate our Industry benchmarks here.

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