2019 Mixed Non-Tech Benchmark

"Development opportunities is the top driver of engagement for these  Non-Tech companies."


This benchmark encompasses a range of companies from all over the world and a variety of industries (excluding New Tech). For companies wanting to benchmark against non-tech companies exclusively, this may be a useful benchmark. Given the quantity and range of companies in this benchmark, it is robust and reliable. However, you may find the Global benchmark, which includes all companies measuring employee engagement more representative of employee experience generally

Anatomy of the benchmark:

Response rate:

  • 80% average response rate across all companies
  • Bottom quartile (25th percentile) was 70% participation
  • Top quartile (75th percentile) was 91% participation

Sub industries:

  • Financial Services
  • Marketing and Advertising
  • Hospital & Health Care
  • Nonprofit Organization Management
  • Apparel & Fashion
  • Sports
  • Hospitality
  • Insurance
  • Real Estate
  • E-Learning
  • Health, Wellness and Fitness
  • Online Media
  • Education Management
  • Food & Beverages
  • Retail
  • Entertainment
  • Construction
  • Biotechnology
  • Higher Education
  • Renewables & Environment
  • Telecommunications
  • Leisure, Travel & Tourism
  • Management Consulting
  • Consumer Goods
  • Automotive
  • Medical Devices
  • Logistics and Supply Chain
  • Consumer Electronics
  • Media Production
  • Banking
  • Publishing
  • Transportation/Trucking/Railroad
  • Design
  • Broadcast Media
  • Staffing and Recruiting
  • Law Practice
  • Research
  • Investment Management
  • Electrical/Electronic Manufacturing
  • Furniture
  • Legal Services
  • Farming
  • Civic & Social Organization
  • Wine and Spirits
  • Oil & Energy
  • Motion Pictures and Film
  • Utilities
  • Music
  • Consumer Services
  • Food Production
  • Civil Engineering
  • Newspapers
  • Information Services
  • Machinery
  • Accounting
  • Environmental Services
  • Public Policy
  • Market Research
  • Mechanical or Industrial Engineering
  • Gambling & Casinos
  • Venture Capital & Private Equity
  • Building Materials
  • Commercial Real Estate
  • Government Administration
  • Pharmaceuticals
  • Human Resources

Distribution by sub-region:

  • North America: 46%
  • Oceania: 32%
  • Europe: 12%
  • Asia: 4%
  • Middle East and Africa: 2%

Glassdoor ratings:

We have connected the employee feedback data with ratings for each company included in the benchmark to provide the below insights.

  • 3.5/5 stars average overall company rating
  • 58% average CEO approval
  • 64% average recommend to friend

Key Insights and Data for the People Geeks!

How engaged are employees in Mixed Non-Tech?

Insight: Employees in Mixed Non-Tech tend to be more engaged than employees in other regions. Higher engagement scores across Mixed Non-Tech are primarily a function of greater intention to remain at the organization over the longer-term.

Mixed Non-Tech employee engagement scores by percentile

If you are interested in the spread of employee engagement ratings, below are the engagement scores by percentile.

Bottom quartile (25th percentile) 61%
Median (50th percentile) 70%
Top quartile (75th percentile) 77%

What has the biggest impact on employee engagement in Mixed Non-Tech?

Insight: Learning and development and confidence in leadership have the largest impact on employee engagement. We also find that the scores on these topics are generally more favorable in our Mixed Non-Tech Benchmark compared globally.


Questions included and excluded:

Diversity and Inclusion questions included: The following questions were able to be included because we received sufficient amounts of responses for this benchmark cut.

  • I can be my authentic self at work
  • I feel respected at %ACCOUNT_NAME%
  • I feel like I belong at %ACCOUNT_NAME%
  • I understand how my work contributes to %ACCOUNT_NAME%ís mission
  • I am included in decisions that affect my work
  • Perspectives like mine are included in the decision making at %ACCOUNT_NAME%
  • %ACCOUNT_NAME% values diversity
  • %ACCOUNT_NAME% builds teams that are diverse
  • I believe that my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at %ACCOUNT_NAME%
  • People from all backgrounds have equal opportunities to succeed at %ACCOUNT_NAME%
  • When there are career opportunities at %ACCOUNT_NAME%, I am aware of them
  • %ACCOUNT_NAME% enables me to balance work and personal life
  • When I speak up, my opinion is valued
  • I can voice a contrary opinion without fear of negative consequences

Learn more

Gain a deeper understanding of what makes our benchmarks special and learn more about how we calculate our Industry benchmarks here.

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