2019 Professional Services Benchmark

"Learning and development opportunities and belief in the future success of the organization have the greatest impact on engagement for companies in the professional services industry"


The Professional Services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology but most would not be thinking of hiring 100 graduate engineers next year. The benchmark consists of global and nationally based companies.

Anatomy of the benchmark:

Response rate:

  • 80% average response rate across all companies
  • Bottom quartile (25th percentile) was 74% participation
  • Top quartile (75th percentile) was 91% participation

Sub industries:

  • Financial Services
  • Insurance
  • Real Estate
  • Management Consulting
  • Banking
  • Staffing and Recruiting
  • Law Practice
  • Investment Management
  • Legal Services
  • Information Services
  • Accounting
  • Market Research
  • Venture Capital & Private Equity
  • Commercial Real Estate
  • Human Resources

Glassdoor ratings:

We have connected the employee feedback data with ratings for each company included in the benchmark to provide the below insights.

  • 3.6/5 stars average overall company rating
  • 58% average CEO approval
  • 68% average recommend to friend

Key Insights and Data for the People Geeks!

How engaged are employees in Professional Services?

Insight: Employees in Professional Services tend to be more engaged than employees in other regions. Higher engagement scores across Professional Services are primarily a function of greater intention to remain at the organization over the longer-term.


Professional Services employee engagement scores by percentile

If you are interested in the spread of employee engagement ratings, below are the engagement scores by percentile.

Bottom quartile (25th percentile) 61%
Median (50th percentile) 69%
Top quartile (75th percentile) 77%

What has the biggest impact on employee engagement in Professional Services?

Insight: Learning and development and belief in future success of the organization have the largest impact on employee engagement. We also find that the scores on these topics are generally more favorable in our Professional Services Benchmark compared globally.


Questions included and excluded:

Engagement Questions Excluded: The following questions did not have enough responses to be included in this generation this year.

  • My manager, or someone else, has communicated some clear actions based on recent employee survey results
  • I have been provided an opportunity to see and discuss recent employee survey results

Learn more

Gain a deeper understanding of what makes our benchmarks special and learn more about how we calculate our Industry benchmarks here.

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