NOTE: We are gradually rolling out this functionality to accounts over the coming weeks. Please contact email@example.com if you have any questions in the meantime.
The ability to surface unique themes specific to your company within the comments report is coming to your surveys very soon. Using machine learning we have developed an algorithm that identifies common / related words. We then group or clusters them together to form an Emerging theme.
Different to our Topic analysis where a survey's comments are tagged with 1 or 2 of our 18 predetermined Topics, our Emerging Themes feature finds Themes that are unique to your business or comment set. Eg; if the business just moved offices and people have commented about the move, our new Emerging Themes algorithm would pick up on this and return a cluster of comments around this theme.
Read this article for further information on emerging themes. For any other questions, please contact firstname.lastname@example.org.