2019 Insurance Benchmark

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 "Perception of leadership is the highest impacting factor on employee engagement and employees in insurance companies tend to be substantially less favorable than other industries."


The Insurance benchmark is made up of companies that provide a variety of insurance services; including health insurance, specialty and standard commercial lines insurance, risk assessment, car and motorcycle insurance and associated comparison services. The benchmark includes traditional providers of insurance as well as organizations that lean towards more technology oriented solutions. The benchmark consists of global and nationally based companies.

Anatomy of the benchmark:

Response rate:

  • 84% average response rate across all companies
  • Bottom quartile (25th percentile) was 72% participation
  • Top quartile (75th percentile) was 92% participation

Insurance is a sub-industry within our Finance and Professional Services benchmarks.

Distribution by sub-region:

  • North America: 62%
  • Oceania: 26%
  • Europe: 9%
  • Asia: 2%

Glassdoor ratings:

We have connected the employee feedback data with ratings for each company included in the benchmark to provide the below insights.

  • 3.8/5 stars average overall company rating
  • 63% average CEO approval
  • 68% average recommend to friend

Key Insights and Data for the People Geeks!

How engaged are employees in Insurance?

Insight: Employees in Insurance companies tend to be less engaged than employees in other industries. Lower scores are seen across a majority of factors compared to other industries.

Insurance employee engagement scores by percentile

If you are interested in the spread of employee engagement ratings, below are the engagement scores by percentile.

Bottom quartile (25th percentile) 63%
Median (50th percentile) 67%
Top quartile (75th percentile) 70%


Learn more

Gain a deeper understanding of what makes our benchmarks special and learn more about how we calculate our Industry benchmarks here.

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