Over the next few weeks we're rolling out some changes to the comments report, including commenter statistics to help you read and interpret comments more confidently. We've also made some workflow changes to the comments report, grouping text analytics tools in one tab ("Topics and themes") and making some usability improvements to Emerging Themes.
The new commenter statistics summary shows what percentage of survey participants left at least one comment, the median number of comments per commenter, and the overall engagement score of commenters relative to the company overall – all of which can help you make sense of them. For example, if you know that only half your population has left comments, you know that some voices aren't being heard – and if the median comments per commenter is 8, you've got some enthusiastic typers (or lots of mandatory questions, perhaps).
You should see this change in your account soon – but if you're desperate to get it turned on right away, you can contact Support and they can activate it for you immediately.