Correctly configuring your mail allow list will ensure that emails sent from Culture Amp aren't accidentally filtered out or put in a spam folder. This guide is designed to highlight the details to pass over to your IT team.
Email allow list
Smaller organizations may be able to receive emails without issue due to the low volume. However, we do advise larger organizations and those that run their own mail servers to add Culture Amp to your allow list. The details you need to give to your system administrators are:
Emails from the Culture Amp platform will come from the email address "notifications@cultureamp.com" with the Sender name "Culture Amp". You can edit the Sender name on the Account Settings page to prefix your company name to say "Company X via Culture Amp"
Emails will also be sent from the IP Address "50.31.57.245" or "50.31.57.245/32". This will also resolve as "o1.email.cultureamp.com".
Emails directly from Culture Amp employees (eg. Billing / Account Management / Customer Success / People Science related) will be sent from an EU IP address.
It may be necessary to allow the receipt of emails from these sending IP addresses "205.220.185.196" and "143.55.144.162"
URL allow list
If your organization uses web content-filtering systems such as a web application proxy or web gateway, this may cause problems accessing the Culture Amp Platform.
If users experience issues with the platform loading correctly, we recommend asking your network administrator to add the following URLs to the allow list:
US Data Centre:
EU Data Centre:
AU Data Centre:
Further IP allow list
If your organization intends to use an HRIS integration and requires a list of of the IP addresses to add to the allow list, we recommend asking your network administrator to add the following IP addresses to the allow list:
US Data Centre
34.209.198.68
34.210.33.104
34.216.171.172
35.160.51.186
35.164.151.170
52.25.231.67
52.35.14.208
52.89.96.58
EU Data Centre
63.34.224.129
52.48.180.227
AU Data Centre
13.237.201.43
13.54.140.182
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