What can I learn from this page?
How to add Culture Amp to your mail allow list to allow for Culture Amp communications to reach your users
Who is this guide for?
Account Admins, IT
You or network administrators in your organization may need to add Culture Amp to your allow list in order for our communications to reach your employees.
Email Allow List
Correctly configuring your mail allow list will ensure that emails sent from Culture Amp aren't accidentally filtered out or put in a spam folder. Smaller organizations may be able to receive emails without issue due to the low volume. However, we do advise larger organizations and those that run their own mail servers to allow list. The details you need to give to your system administrators are:
Emails from Culture Amp will come from the email address "firstname.lastname@example.org" with the Sender name "Culture Amp". You can edit the Sender name on the Account Settings page to prefix your company name to say "Company X via Culture Amp"
Emails will also be sent from the IP Address "126.96.36.199" or "188.8.131.52/32". This will also resolve as "o1.email.cultureamp.com".
URL Allow List
If your organization uses web content-filtering systems such as a web application proxy or web gateway, this may cause problems accessing the Culture Amp Platform.
If users experience issues with the platform loading correctly, we recommend asking your network administrator to add the following URLs to the allow list:
US Data Centre:
EU Data Centre:
Further IP Allow List
If your organization intends to use an HRIS integration and requires a list of of the IP addresses to add to the allow list, we recommend asking your network administrator to add the following IP addresses to the allow list:
US Data Centre
EU Data Centre
If your administrators have any issues or queries, please direct them to contact email@example.com.