What can I learn from this page?
How to send HRIS data from UKG via SFTP
Who is this guide for?
Account Admins, IT
NOTE: this guide covers how you can send your HRIS data from UKG through a SFTP connection which uses our PARTIAL import process. Partial imports are good for when you upload a data file that contains new or updated information for a subset of your employees. Employees NOT in your data file will remain active. See: Importing your user data to Culture Amp for more information.
You can save time and effort by configuring UKG to automatically send your employee data to Culture Amp via Secure File Transfer Protocol (SFTP). There are two options for UKG to set up the connection.
UKG to handle the setup of the SFTP connection to Culture Amp and manage the creation of the data file.
UKG to only handle the SFTP connection between the HRIS system and Culture Amp.
Both options will require a UKG representative to work with a Culture Amp Account Administrator to complete the setup process.
Setting up an SFTP integration may require assistance from your IT Team. We've provided detailed technical instructions that you can provide to them during the setup process.
SFTP updates the user data using our Partial Import process. This means that you can update or add data via SFTP and manual uploads if you do not have all your information available in UKG.
Please ensure that if UKG are sending the file in CSV format, this needs to be CSV UTF-8 encoded and not using iso-8859-1 encoded due to the way this format encodes special characters. This will require a custom integration.
Step 1: Create a custom report in your HRIS
Create a report that contains all the employees and demographics you want to import into Culture Amp. The report file will need to be in the CSV(UTF-8) or XLSX formats. The file cannot be converted from plain text to CSV or XLSX before the transfer. It needs to be saved in CSV(UTF-8)or XLSX.
We recommend that you start with our Employee Data File Template. If you have existing data in the platform, you can head to your Settings > Users > Export Users and use the headings that are included in the export to create your template. If you have additional demographics that want to send through in addition to the existing data, you can add these columns in the report you are creating.
At a minimum, every employee needs to have the information below for their profiles to be created:
Employee email (Email) OR Employee ID (These are used as identifiers of each employee's user profile)
Below are some additional demographic columns that are commonly included in employee data files:
Preferred Name (This will be used in survey communications)
Date of Birth
Manager Email (All values must be in lower case)
You can also include any other demographics you wish to report on.
Please also ensure that the CSV file does not have any special characters, incorrectly placed commas, or incorrectly placed quotations.
If you plan to create a hierarchy, or already have a hierarchy enabled, every employee except one must be assigned a manager using a unique manager identifier (e.g. Manager Email or Manager ID)
Step 2: Create an SSH key pair
The SFTP connection will require OpenSSH keys for authentication. A representative from UKG will create a public key and private key pair for the connection.
The private key will remain with the UKG. The public key will need to be entered in the Public Key field on the Settings > Data Integrations page in Culture Amp. This can be done by a Culture Amp Account Administrator.
Note: Our SFTP only supports OpenSSH key pairs, not SSH2. If your HRIS or command-line tool generates keys in SSH2 format, you can convert them to openSSH using the instructions in the guide below.
Step 3: Connect your SFTP client with Culture Amp
Most SFTP clients will require the following information to set a connection. Some of this information can be found in Culture Amp (Account Admin > Data Integrations > Select your HRIS > Set up Integration). Make sure the hostname and username you use to set up your SFTP client are copied directly from the setup form in Culture Amp. Both are case-sensitive.
Logon Type: Key File
Host/Hostname: Can be found Culture Amp
Username: Can be found Culture Amp
Step 4: Testing your SFTP connection
If you're having problems with your SFTP connection, we suggest testing it by first running a manual import of your data. This will ensure you have a valid data set, and allow you to focus specifically on the SFTP connection.
Export your report from UKG in XLSX or CSV format
Head to your Settings > Import Users > Partial Import page and upload the custom report. You will need to go through the steps until you reach the “Review Import Summary” stage.
Review any errors and request adjustments to the report, if any are required.
Cancel and do not “Apply changes”. This is because you are only testing the data and do not want to apply the changes via this manual upload process.
Test your SFTP connection by transferring your data via SFTP
Troubleshooting integration issues
If you are facing issues with syncing your data from UKG to Culture Amp, you can view the troubleshooting information we have included in our Troubleshooting SFTP integration issues guide.
Add your hierarchy
Once your integration has been successfully set up, the process of adding hierarchy to your account is a one-time manual task.
The steps to add hierarchy to your account can be located in our Add your hierarchy guide.