Who can use this feature?
Users
Available on:
Culture Amp subscriptions with Performance Cycles that are part of the Early Access Program (EAP).
Early Access Program Notice
AI Coach in Performance is available in our closed Early Access Program (EAP). This means it’s still in testing, so there are some limitations while we fine-tune things. By using it, you can give feedback and try it out before it’s fully launched. For any questions or help, just reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.
Overview
AI Coach in Performance is a helpful tool that uses data from across the Culture Amp platform to assist managers in writing reviews. By synthesizing feedback, it helps you draft balanced, actionable, and personalized manager reviews faster.
AI Coach helps you:
Save time: It takes the pain out of "staring at a blank page" by making sense of data from current and past cycles, then synthesizing that information into a first draft.
Improve review quality: It reduces biases and subjectivity by drawing on our People Science knowledge, which is informed by over a billion data points and a decade of research into high-performing teams.
Prepare for conversations: It provides talking points and helps you thoughtfully frame the review discussion, assisting with role-playing to help you feel more confident.
Tip: Prefer a quick visual overview?
Check out our AI Coach in Performance slide deck — a short summary of how it works and what to expect during the Early Access Program.
Note: If you’re using the general version of AI Coach, check out the AI Coach user guide.
Your Privacy with AI Coach
Your interactions with AI Coach are private. No one else in your organization, including your manager or administrators, can see your interactions or the content you share.
Culture Amp retains de-identified customer data securely within the Culture Amp platform to monitor and improve AI Coach over time.
This helps us enhance capabilities in high-demand areas and continuously refine the coaching experience.
We prioritize safety and fairness in AI, with safeguards actively in place, and we're committed to strengthening them over time.
No conversation data is stored outside of the Culture Amp environments
No data is logged by 3rd party large language providers, or used to train 3rd party LLM models.
How to Start Using AI Coach in Performance
Once AI Coach in Performance is activated on your account, you can access it from the employee profile view in the manager review form while drafting your review in any active Performance Review cycle.
Access AI Coach in Performance
Log in to the Culture Amp platform.
Navigate to Performance > Reviews, then select the Performance Review cycle you’re working on.
Click into view and complete manager reviews under Your team.
Choose the employee whose review you want to complete.
Click Coach. A sidebar will open with AI Coach prompts.
Select a prompt such as:
Show me [direct report’s name] highlights and opportunities summary
Help me start drafting [direct report’s name] review
Chat about [direct report’s name] performance before drafting
Or, type your own question.
Press Enter or click the paper plane icon to send your message.
AI Coach will then generate a first draft for you to review, refine, and finalize.
End a Conversation
To finish your conversation, simply type End session or ask AI Coach in Performance to wrap things up.
Tip: You can also ask AI Coach in Performance to summarize your conversation to get a quick summary of your notes.
Start a New Conversation
Click the New chat icon at the top right of the AI Coach in Performance panel.
Share Your Feedback
We'd love to hear your thoughts on AI Coach in Performance! Your feedback helps us improve.
After a response from AI Coach in Performance, click the thumbs-up or thumbs-down icon.
Fill out the feedback form and click Send Feedback.
Manage your Chat History
AI Coach in Performance remembers your conversations during active chats and stores your sessions, so you can refer back to previous chats if needed.
While there’s no export feature yet, you can ask AI Coach to summarize your conversation and then copy the text for safekeeping.
Limitations: Things to Keep in Mind
AI Coach will not suggest performance ratings.
It helps you draft written feedback, but final ratings are always set by the manager to ensure fairness and accuracy.AI Coach requires your input to create a draft.
You’ll guide the tool by providing context and prompts. It won’t write a review completely on its own.Admin controls are not available for HR Business Partners.
Managers have access per direct report, and HR partners cannot manage AI Coach sessions.Some features aren’t available yet.
For example, usage analytics are not currently available but may be added in future updates.
What Data Does Coach in Performance Use?
AI Coach pulls information from different sources in Culture Amp to help you create a well-rounded review.
Data Source | Features Available Now |
Self reflections | ✅ |
Peer and upward feedback | ✅ |
Shoutouts | ✅ |
Past manager reviews | ✅ |
Tip: Even when data is available, AI Coach will never replace your judgment. Use the insights as a starting point and add your own context.
Best Practices
To get the most out of AI Coach, follow these best practices:
✔️ Start with a prompt: Use the pre-written prompts to get a solid first draft or to generate key themes.
✔️ Write naturally: Use everyday language, just as if you were chatting with a colleague. AI Coach in Performance adapts to your tone and communication style.
✔️ Add context: The more specific you are, the more tailored the response will be. AI Coach in Performance only knows what you share so be specific so it can give you useful guidance
✔️ Experiment: Try different questions or reword your requests to explore different options.
✔️ Refine the draft: Use the AI-generated content as a starting point, then personalize it with your own insights and specific examples.
✔️ Use your own judgment: Remember that AI Coach is a tool to assist you, not to replace your expertise. Always review and edit the draft to ensure it reflects your perspective accurately.
FAQs
Can AI Coach replace my review writing?
No. AI Coach provides a draft and ideas, but you’ll always add your own perspective.
Can I access AI Coach for all employees?
Yes, you can access AI Coach for any direct report within an active Performance Review cycle.
Related pages:
💬 Need help? Contact your Customer Success Team or just reply with "Ask a Person" in a Support conversation to speak with a Product Support Specialist.