Whether you're a seasoned user or just getting started, this guide is designed to assist you in resolving common challenges when it comes to accessing the platform.
Javascript disabled
Example
Reason
Your browser appears to have JavaScript disabled. JavaScript is required to be enabled in order to access Culture Amp.
Potential solutions
You will need to enable JavaScript on your browser. The process to do so will depend on the browser you are using.
If you are blocked from enabling JavaScript on your browser, this might be due to a policy set by your organisation. Your organisation will need to allow JavaScript to be enabled on your browser for you to access Culture Amp.
Issues downloading required script files
Example
Reason
Your browser appears to be unable to download files required to access Culture Amp. It is likely that our CDN (Content Delivery Network) is being blocked by your organization, either through strict firewall settings, or DNS configurations. The CDN is responsible for delivering these required JavaScript and CSS files to your browser.
Potential solutions
Ensure that your organization has added Culture Amp to your allow lists.
Alternatively, certain DNS servers/addresses have been known to cause delays in loading pages and assets. Your organization may need to adjust their current DNS configuration to test if it impacts the occurrence of the above error.
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💬 Need help? Just reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.