If you're already using 1-on-1s: No immediate changes! You can continue using 1-on-1s as usual.

For new customers with Engagement-only plans: Starting January 15th, 1-on-1s will automatically be available for all new customers that have Engagement as a product.

If you were an Engagement-only customer prior to this update and 1-on-1s are not enabled: Simply reply with "Ask a Person" in a support conversation, and our team will help you enable this feature.

If your organization has a validated hierarchy, these conversations will automatically appear in the 1-on-1s conversations view.

If a hierarchy isn't validated, the tool will use a fallback demographic (like "Manager Email") to identify manager/direct report relationships. This fallback must be manually mapped by our support team and only upon your request.

To check if this has been set up already or to request the mapping, simply reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.

If no hierarchy is set up, employees can still manually create 1-on-1 conversations with their manager.

Additionally, the "Meet with Anyone" feature allows employees to start a conversation with anyone they choose — whether that's a peer, manager, or someone outside their direct reporting structure.

Hero stats: Get a quick overview of tool usage across the entire organization.

Department breakdown: See how specific teams or managers are engaging with 1-on-1s.

Usage insights: Track engagement over time, including 7-day or 30-day periods, to identify trends and make data-driven decisions.

1-on-1 conversations support guide: A detailed guide explaining how employees and managers can initiate, track, and manage their conversations. Familiarizing yourself with this guide will help you understand the user experience and optimize 1-on-1s in your organization.

1-on-1s FAQs: Answers to common questions and troubleshooting tips for admins and users. Covers everything from setup and management to notifications and reminders.

1-on-1 conversations usage report: A deeper dive into the usage report to help you track participation, engagement, and measure overall impact. Use this report to monitor the success of 1-on-1s across your teams.

Add a Hierarchy: Learn how to set up your hierarchy to establish clear manager-employee relationships, enhancing the effectiveness of 1-on-1s and performance tools.

📹 1-on-1 quick guide (for employees): Tips for success: Be prepared, stay present, take ownership, and build trust with your manager to make the most out of your 1-on-1s.

📹 Facilitate a great 1-on-1 (for managers): Practical tips, best practices, and tools for managers to facilitate effective 1-on-1 meetings, strengthen relationships, and drive employee development.