Who can use this feature?

Account administrators, Surveys administrators, Survey admins, Survey creators

Available on:

All Culture Amp subscriptions

This article explains the different levels of language support available in Culture Amp across our various products. Knowing these tiers will help you understand how your chosen languages are supported within the platform. Keep in mind that for the best experience, you might need to add your own translations to our templates to match your organization's specific needs.

What Are Language Tiers?

Culture Amp supports two language tiers:

Tier 1 Languages: Full translation support across all products.
Tier 2 Languages: Limited translation support, primarily for survey questions and communications.

Tier 1 and 2 Languages

Here's a list of the languages included in each tier:

Tier 1 Languages	Tier 2 Languages
English (US) Chinese Simplified Chinese Traditional Danish Dutch French French Canadian German Hebrew Italian Japanese Korean te reo Māori Polish Portuguese (Brazilian) Russian Spanish (LATAM) Swedish Ukrainian	English (UK) Arabic Bulgarian Czech Estonian Finnish Haitian Creole Greek Hindi Hungarian Indonesian Khmer Latvian Lithuanian Malay Norwegian Portuguese Romanian Serbian Sinhalese Slovak Spanish (Spain) Tagalog Tamil Thai Turkish Vietnamese Welsh

Language Support Across Culture Amp Products

Engagement

Our Engagement product covers various surveys like the Baseline Engagement Survey, Wellbeing, Diversity & Inclusion, and lifecycle surveys such as Onboard & Exit. You can find a complete list of templates in our Survey Templates Overview article.

What's Included

Tier 1: Full support for all Engagement templates. This includes:

Survey questions
Communications (e.g., survey email, Slack or MS Teams invitations)
Participant survey interface (what employees see when taking the survey)
Survey Reports
Action framework

Tier 2: Full translation support for the Baseline Engagement template only.

Survey questions
Communications (e.g., survey email, Slack or MS Teams invitations)
Participant survey interface
Survey reports
Action framework

Note: Comments written in other languages within survey responses can be translated into English in your reports. Check out the guidance in our Translate Comments to English article.

Exceptions

The survey configuration interface for Administrators is available only in English.
Inspirations cannot be automatically translated, but you can add your own custom translations manually. Reach out to Culture Amp Product Support for help in exporting the translation file. Be sure to specify the languages you need enabled.
Some elements in survey reports, like the date filter in Onboarding/Exit surveys, aren't translated.

Performance

We offer Tier 1 language support for our Performance product, covering features like Performance review cycles, Calibrations, Goals, 1-on-1s, and Anytime feedback.

What's Included

Dependant on the language you need, the below support is available at each tier:

Tier 1: Full support for employee and manager interfaces, administrator interface, Email, Slack and Microsoft Teams notifications.
Tier 2: Not directly supported.

Exceptions

Feedback templates and skill cards can't be automatically translated, but you can add your own custom translations manually. To set up these translations, reply with 'Ask a Person' in your Support Conversation. Provide your translated questions with the relevant language codes, and our team will assist in configuring these templates for you.

Goals will show up in the language they were written in. So, if someone writes their goal in Spanish, it will be in Spanish for everyone, no matter who looks at it. We don't change the language automatically; it stays as the owner wrote it.

Language Support in Learning

Develop, Career Pathways and Skills Coach currently support only English (US). At this time, translations are not available for these features.

Enabling Language Support

At the Account Level

Reply with "Ask a Person" in your Support Conversation.
Share the language codes you need. Refer to our Language Codes support guide for more details.
Our team will handle the setup process and guide you through what's included.

After languages are enabled:

Export your user file from the platform (go to Settings > Users > Export Users) and add the preferred language code for each user.
If you have an HRIS integration, update the language column directly in your HRIS.
Once users are assigned their language code, either sync the update across or manually upload the user file if no HRIS is used.

This process sets the user preferred language at the overall platform level. If you need to enable languages for a specific survey or performance cycle, additional steps are outlined below.

At the Survey Level

In Engagement

Here's how you can set up translated questions for your survey:

Reply with 'Ask a Person' in your Support Conversation.
Let our team know which languages you require (specify language codes like zh, it), and they'll assist you.
After enabling the languages, if you have a bunch of translations to add (communications and/or questions), we've got a bulk import option for you. We'll provide an Excel template for you to add or edit translations for each language. After completion, send it back to us for import.
If you only have a few question translations, you can add them directly in the platform. Just go to the Edit Survey page, click on the Questions tab, select your desired language, and paste in your translations. Make sure all English questions are finalized before adding translations.
Preview your survey to ensure everything looks good.
You can do the same for the communication translations, go to the Communications tab, open the relevant communication (like a survey invite), select your desired language, and paste in your translations. Again, make sure all English communications are finalized first.
Double-check everything, especially the Reporting Rules statement, to make sure it's accurate.

In Performance

For instructions on setting up translated questions for a performance review cycle, refer to our guide on How to Set Up a Multilingual Performance Review Cycle.

FAQs

Can I import translations in bulk instead of editing in the survey designer?

Yes, you can! Request to speak with a Product Support Specialist by replying 'Ask a Person' in your Support Conversation. They'll provide you with an Excel file to fill out with your translations.

Can I have language support on a specific survey if it's not enabled on the account level?

Absolutely! Reply with 'Ask a Person' in your Support Conversation, provide the survey title, and specify the languages you want to enable. Our team will take care of it for you.

Can I export Powerpoint presentations in another language?

Yes, you can export PowerPoint presentations in multiple languages! Request to speak with a Product Support Specialist by replying "Ask a Person" in a Support Conversation. They'll provide details on available language options.

How can I add or remove language options in my survey?

Our Product Support Specialists can help! Simply reply "Ask a Person" in a Support Conversation, and include the survey title and the languages you'd like added or removed. We'll handle the rest!