What can I learn from this page? | Info on our platform supported languages, guidance on assigning a users preferred language and guidance on the language support we have available at a product level |
Who is this guide for? | Account Admins, Survey Admins, Survey Creators |
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You and your employees can experience the platform in multiple languages. There are two tiers of language offerings, with differing levels of support across our various products. Please read this article carefully as you begin to configure the platform: most Culture Amp customers will need some in-house translation as they customize our templates to best suit their organization's needs.
Languages by tier
See this table for a list of Tier 1 and 2 languages available in the Culture Amp platform. To designate a preferred language for your employees, you’ll need to include language codes in your employee data file.
Tier 1 languages | Tier 2 languages |
English (US) | English (UK) |
Language support in Engagement
Our Engagement product includes the baseline Engagement survey, other snapshot surveys such as Wellbeing or Diversity & Inclusion, and lifecycle surveys like Onboard & Exit.
Tier 1
Tier 1 language support for Engagement includes:
Survey questions for all templates
Survey communications for all templates
Survey interface for participants
Survey reports
Action framework
Tier 2
Tier 2 language support for Engagement includes:
Survey questions for baseline Engagement template
Survey communications for baseline Engagement template
Survey interface for participants
Survey reports
Action framework
NOTE: If you customize any survey questions or communications, you will need to provide a translated version. For Tier 2 languages, you will need to provide translations for any survey questions and communications beyond the baseline Engagement template.
Exceptions
The survey configuration interface for administrators is not supported in multiple languages and will display in English.
Comments made in other languages can be translated into English in survey reports.
Inspirations are not currently translated. If you would like to provide custom translations, contact Product Support for next steps.
Survey reports for lifecycle surveys have some page elements that are not translated (e.g. the date filter).
Language support in Performance
Tier 1 language support is available for our Performance product, which includes Self Reflections, Peer & upward feedback, Manager reviews, Calibrations, Goals, 1-on-1s, and Continuous feedback. Please note that performance question templates, continuous feedback templates, and skill cards are not currently available in translation, but any translations you provide can be loaded in.
Tier 1
Tier 1 language support for Performance includes:
Employee and manager interface
Administrator interface
Slack and Microsoft Teams notifications
Tier 2
Tier 2 languages are not currently supported in the Performance product.
Exceptions
Performance question templates are not currently available in translation, but you can configure a performance review cycle with translated questions. See steps in “How to enable language support” below.
Continuous feedback templates and skill cards are not currently available in translation - please contact Support to provide your translated questions with the relevant language codes so we can configure them.
Chrome extension is not available in translation.
Language support in Learning
Skills Coach and Playbooks are not currently available in translation.
How to enable language support
At the account level
Notify our Product Support team which language you would like enabled for your account. They will confirm if that language can be enabled and what parts of the platform it covers.
Designate a language as the preferred language for your users in the employee data file using our language codes.
In Engagement
Follow these steps to configure translated questions into a survey:
Ensure that you have that language enabled. If a translations drop-down is not available on the Settings tab of survey configuration, contact Product Support with the list the languages you require.
In the survey designer, select the language and edit the questions as required. Copy and paste any translations you have over each English language question.
Preview the survey to ensure the questions appear as you intend.
On the Communications page, review and edit the communications, pasting in any required translations.
Preview all communications, taking particular care over the Reporting Rules statement and ensure that the message is accurate.
In Performance
For self-reflections and performance reviews: follow these steps to configure translated questions.
Create a new self-reflection or performance review cycle
Add the language or some other tag to the name of cycle, e.g. “Performance Review [French]”
In the Questions step, clear the questions and replace with the translated versions
In the Participants step, add only participants who want to have their review and feedback completed in this language.
Repeat for any other languages you plan to use in this review process, creating one cycle per language
Please note that the calibration tool can only include multiple performance review cycles where the question sets match. If you wish to combine the different language cycles into one calibration view, you can export the cycles into a .csv file.
For other modules beyond self-reflections and performance review cycles, such as goals and continuous feedback, follow the steps above to enable language support at the account level. The platform will then appear in the employee’s preferred language, but please note that goals and continuous feedback will appear in the language in which they were written.
Support FAQs
Q: Can I import translations in bulk instead of editing in the survey designer?
A: Yes, contact Product Support for an Excel file you can populate.
Q: Can I have language support on a specific survey if it's not enabled on the account level?
A: Yes, contact Product Support with the specific survey title and the language(s) you’d like to enable.
Q: Can I export Powerpoint presentations in another language?
A: Yes, the platform supports a number of languages for Powerpoint exports! Please contact support@cultureamp.com to learn more including what languages are included.
Q: Can English be removed as a language?
A: No, we cannot remove English as a language on the platform.