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Using General AI Coach

Learn how to use General AI Coach, Culture Amp’s AI tool, for real-time support with feedback, tough conversations, and leadership challenges.

Written by Jessie Walsh
Updated this week

Who can use this feature?

  • Users

Available on:

  • All Culture Amp subscriptions.

Note: This article focuses on how to use General AI Coach in its current state. If you're an administrator looking for guidance on the General Availability launch (March 11th) or how to configure access to the feature, please see Admin Setup and Rollout Guide for AI Coach

What is General AI Coach?


General AI Coach is your personal, science-backed coaching assistant, designed to help you navigate your work life with clarity and confidence. Whether you’re preparing for a career conversation, giving/asking for feedback, or working through a challenging moment with a teammate, AI Coach provides in-the-moment guidance for all employees, grounded in Culture Amp’s People Science

Powered by Culture Amp’s People Science, General AI Coach uses structured, research-informed strategies to support your growth. With it, you can:

  • Think through challenges: Break down complex situations and explore different approaches to your work and relationships.

  • Practice for impact: Role-play conversations, rehearse feedback, and build confidence for real interactions with peers or managers.

  • Apply science-informed strategies: Leverage proven methods like SBI (Situation-Behavior-Impact) or GROW to structure your self-reflections, goal setting, and career discussions.

  • Develop at your own pace: Gain personalized guidance tailored to your goals and context, whenever you need support.

Tip:

Who Can Benefit


General AI Coach is available to everyone across your organization. It’s designed to be a personal, private coach for navigating everyday work life, whether you’re an individual contributor owning your growth or a leader supporting a team.

It is especially useful for:

  • All employees looking to own their development, prepare for career conversations, or navigate feedback and performance self-reflections.

  • People leaders preparing for feedback, 1-on-1s, or performance conversations.

  • Team leads navigating difficult team dynamics or development discussions.

  • Anyone looking to communicate more effectively and build professional confidence.

It can be helpful when you want to:

  • Prepare for a conversation, 1-on-1, or performance review

  • Navigate a career development or growth discussion

  • Prepare for a performance self-reflection

  • Find the right words in a tough moment

  • Request specific feedback from a manager or peer

  • Reflect on a challenge or communication style

  • Build your confidence before taking action

  • Practice feedback, recognition, or team conversations

  • Rehearse sharing a different perspective or communicating effectively with your manager

This helps you move from uncertainty to clarity, so you can take action with confidence.

Topics Supported


General AI Coach provides guidance on a wide range of work and leadership topics, including:

  • Performance self-reflections

  • Career and professional development

  • Giving, receiving, and asking for feedback (e.g., the SBI model)

  • Coaching and 1-on-1 conversations (e.g., the GROW model)

  • Employee engagement and motivation

  • Building trust and team effectiveness

  • Goal setting and accountability

  • Navigating difficult conversations

  • Recognition and celebrating wins

  • Decision making

  • Addressing absenteeism

Tip: General AI Coach may introduce structured frameworks, like SBI or GROW, within your conversation, helping you apply science-backed methods in real time.

What General AI Coach Can and Cannot Do


AI Coach can

AI Coach cannot

  • Guide you through conversations

  • Offer science-backed frameworks

  • Help you practice through role play

  • Respond to your context and tone

  • Give tailored advice based on your input

  • Support performance self-reflections

  • Guide your personal career development

  • Make decisions for you

  • Give legal or compliance advice

  • Replace HR or mental health support

  • Access internal systems or data

  • Personalize based on past chats or team history

  • Replace 1-on-1s with your manager or team

  • Execute actions or tasks on your behalf

Your Privacy with AI Coach


  • Your interactions with AI Coach are private. No one else in your organization, including your manager or administrators, can see your interactions or the content you share.

  • Culture Amp retains de-identified customer data securely within the Culture Amp platform to monitor and improve AI Coach over time.

  • This helps us enhance capabilities in high-demand areas and continuously refine the coaching experience.

  • We prioritize safety and fairness in AI, with safeguards actively in place, and we're committed to strengthening them over time.

  • No conversation data is stored outside of the Culture Amp environments

  • No data is logged by 3rd party large language providers, or used to train 3rd party LLM models.

Want to learn more? Explore how we protect your data in our Security Trust Center. Additional resources are available in our Legal Hub, which includes specific AI Compliance FAQs.

How to Start Using General AI Coach


Step 1: Access AI Coach

Step 2: Access the Consent Message

  1. Navigate to Coach from the main navigation bar

  2. On your first visit, review and accept the consent message.

Step 3: Start a Conversation

  1. Type your question, topic, or reflection in the message box.

  2. Press Enter or click the paper plane icon to send your message.

  3. Alternatively, click on one of the 3 default prompt buttons to begin the conversation. Designed for both employees and managers.

Step 4: End a Conversation

  • Type end session or ask AI Coach to wrap up to finish your conversation.

Step 5: Start a New Conversation

  • Click New chat to start a new conversation.

  • You can always reference a saved session under your Chat History.

Step 6: Share Feedback

To share feedback with our Product Team:

  • After a response, click the thumbs-up or thumbs-down

  • Fill out the form and click Send Feedback

Manage Your Chat History


General AI Coach treats each chat as a separate session. It will remember information during an active conversation, but won’t carry over context between chats.

Click the AI Coach icon in the left-hand sidebar to open your Chat History. From here, you can:

  • Resume a conversation – Click on any previous chat to open and continue it.

  • Start a new chat – Click + New chat to begin a fresh session.

  • Rename a chat – Click the ellipsis (···) next to a conversation, select Edit name, enter a new title, then click Save.

  • Delete a chat – Click the ellipsis (···), select Delete chat, then click Confirm to permanently remove it.

Tips for Using General AI Coach Effectively


  • ✔️ Write naturally: Use everyday language, just like you’re chatting with a colleague. General AI Coach adapts to your tone and communication style.

  • ✔️ Add context: The more background you give, the more tailored the response. General AI Coach only knows what you share. Be specific so it can give you useful guidance

  • ✔️ Experiment: Try different angles or wordings to explore your options

  • ✔️ Practice out loud: Use role play to build confidence before a real conversation. Ask General AI Coach to act as your direct report, manager, a peer, or a stakeholder so you can rehearse your approach and find the right words.

FAQs


Is AI Coach always right?

No. While AI Coach is powered by AI and people science, it’s not perfect. It provides guidance based on the details you enter, but it doesn’t replace human judgment, professional experience, or emotional intelligence. If a response doesn’t align with your needs, try:

  • Adding more details about the situation.

  • Adjust the tone and style provided by AI Coach to match your preference.

  • Using it as a starting point and refining it further.

Can AI Coach help me during a live conversation?

No, Coach is a preparation tool. It helps you structure your message beforehand but does not provide real-time adjustments during a conversation.

Will AI Coach remember me across different chats?

No, Coach treats each chat as a new session. It won’t reference past conversations or carry over context from previous chats.

Can I see my past conversations with AI Coach?

Yes. Click the Coach icon in the sidebar to view your Chat History. From there, you can resume, rename, or delete conversations.

Can I delete a conversation with AI Coach?

Yes. Open your chat history, select the conversation you want to remove, and click Delete. This permanently deletes the chat from your history.

Can AI Coach replace a manager, HR professional, or legal expert?

AI Coach is a conversation assistant, not a replacement for professional HR guidance, personal judgment, or legal advice. If a situation involves compliance, misconduct, or legal risks, consult HR or legal experts.

Can I use AI Coach for highly sensitive or legal conversations?

No. It is not advisable to use AI coach for:

  • Legal or compliance matters

  • Disciplinary actions

  • Harassment or misconduct cases

  • Serious mental health or personal well-being concerns

Who can access my conversations with AI Coach?

Conversations within Coach are private and accessible only to the user.

Any analysis performed to improve Coach is done in an anonymized and de-identified manner, following strict data protection measures that comply with Culture Amp’s terms of service.

Can I customize the responses from AI Coach?

Yes. AI Coach provides suggestions, but you should always review, refine, and take what is useful to fit your style, company culture, and the specific situation.

Can I export or share my AI Coach conversation?

There’s no built-in export option, but you can use the copy icon to copy a response and manually share it with others.

When should I use AI Coach vs. Culture Amp Support?

AI Coach is your personal, AI-powered coaching assistant. It draws on Culture Amp’s extensive people science knowledge base and is designed to help you prepare for career conversations, reflect on challenges, and build communication skills, not to troubleshoot Culture Amp platform issues.

Use Coach when you want to:

  • Practice giving feedback

  • Prepare for a 1-on-1 or performance conversation

  • Navigate a team dynamic or difficult conversation

  • Build confidence in your communication

Use Culture Amp Support when you need technical help using the Culture Amp platform. This may include:

  • Reporting bugs or technical issues

  • Setting up surveys, goals, or performance cycles

  • Understanding how a feature works

  • Troubleshooting permissions, data syncs, or integrations

➡️ Next Steps

  • Open General AI Coach and give it a try: start small, like preparing feedback

  • Bookmark this guide for quick reference

  • Have questions or feedback? Reach out to Culture Amp Support.


💬 Need help? Just reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.

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