As 2025 comes to a close, we give our employees dedicated space to recharge for the year ahead. By taking this Culture First approach, our employees will begin 2026 even better equipped to help amplify the critical work you are doing as we strive to build a better world of work, together.
We are grateful to you as Culture Amp customers, and we hope that you, too, have a restful end to 2025. We look forward to our continued partnership in the new year.
We would like to assure you that your access to the product will not be interrupted during this period, and we will be actively monitoring our systems through this period. Please read on for more details:
What does this mean for me as a customer?
Automated Support
Our AI-driven automated Product Support remains available 24/7 via email and in-platform chat.
Product Support team
A small, essential team will also be online to review incoming inquiries and offer urgent assistance as per the following schedule:
Date | Support Status |
Thursday, 25th December 2025 | Product Support team unavailable |
Friday, 26th December 2025 | Limited Product Support team available in US only |
Monday, 29th December 2025 | Limited Product Support team availability |
Tuesday, 30th December 2025 | Limited Product Support team availability |
Wednesday, 31st January 2025 | Limited Product Support team availability |
Thursday, 1st January 2026 | Product Support team unavailable |
Friday, 2nd January 2026 | Product Support team unavailable |
Responses that require the team may be delayed, so we appreciate your patience during this time. Our full team will return refreshed and available to support you as you kick off the new year on Monday, 5th January 2026.
Please get in touch with us ahead of Thursday, 25th December 2025, if this impacts a planned survey or cycle launch, or any other activities in Culture Amp. We will do our best to ensure you are set up for success during this period.
What if I have an emergency?
Our team is committed to minimizing any disruptions to your experience, therefore, we will not be rolling out any updates or new features, and our teams will be actively monitoring our systems during this time period. Our team will be available for any emergency via support@cultureamp.com. We encourage you to get in touch with Product Support ahead of Thursday, December 25th 2025 to get the resources you need so you can also enjoy your own holiday break.
Why is Culture Amp closing down during this period?
We are looking forward to a fantastic 2026 and all it means for you, our valued customer. To ensure we provide the best possible experience, we believe it's important to start the year with renewed energy. That's why we're giving our teams time to refresh over the holiday period, so we can return ready to hit the ground running in the new year.
Related pages:
💬 Need help? Just reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.