Manager-Requested Feedback

Guidance on how to request feedback about your direct reports outside of a review cycle

Jared Ellis avatar
Written by Jared Ellis
Updated over a week ago

What can I learn from this page?

Guidance on how to request feedback about your direct reports outside of a review cycle

Who is this page for?

Managers

Note: If you're looking for guidance on requesting feedback during a Performance Review Cycle instead, check out the guidance in the Performance Review Cycle Guide for Managers.

Feedback is crucial for fostering growth in your organization. This guide focuses on how, as a manager, you can ask for feedback about your team members outside of the usual review cycle. It's a simple walkthrough to help you with this specific type of feedback request.


Complete a Request for Feedback

At any time, people managers can request feedback from other employees about their direct reports from the Feedback > Anytime Feedback > Requests tile:

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1. Click "Request Feedback"

Click Request Feedback to create the request

2. Select A Direct Report

Select a direct report to gather feedback about. Your direct reports display on the right side in a selection list. Find and select the desired person. Their names will be shortened in the selection list display. To expand the display and view the full name of each team member, simply click the arrow at the top of the selection list display.

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3. Add Reviewers

Add one or more reviewers by searching for a person's name or email address in the Request From field. Once selected, you will notice default smart reviewer selections. This allows you to add your remaining direct reports or to add the person's own direct reports if they are a manager. Culture Amp will prompt suggestions based on interactions between your direct report and the suggested reviewers, including request or complete feedback between the two people. Reviewers receive a pending task in their Tasks list once the request is sent.

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4. Review or Edit Question Template

Your Account Administrator has the option to provide default question templates for peer feedback and upward feedback. If available, the upward feedback default template will be sent to any direct or indirect reports of the individual you request feedback about. If additional reviewers are included, the template defaults to the general-purpose, peer feedback questions.

While default questions may be provided, the template is fully editable be customized based on the experiences and circumstances of the team.

Those requests will trigger an email notification, as well as an action item in the feedback reviewer's Task list.

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A draft of the feedback is autosaved so that the feedback reviewer can return to it at any time to complete and submit it. The feedback becomes read-only once submitted.

The feedback reviewer will receive weekly reminders to complete pending requests for feedback until those requests expire 90 days after they're sent; however, the reviewer can dismiss requests at any time by choosing to the Dismiss request option and selecting a reason from the list of options.

5. Update the visibility of your feedback

Manager-requested feedback is visible to the employee's manager, as well as indirect managers, account admins, and HR business partners assigned to your department. By default, the feedback is not visible to the individual you're providing feedback to. If you would like to share the feedback with the individual, just tick the checkbox Also share with recipient option.

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Note: You cannot share the feedback with the employee after the feedback has been submitted, this option must be selected before submission.


Withdraw Manager Requested Feedback

Managers and Admins have the option to withdraw Manager Request Feedback requests. When a request is withdrawn, the task to provide feedback will be removed from the user's task list.

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💡Tip: Take our Culture Amp Training course, The Performance review for managers, to learn about every step in the review process for managers.


FAQs

Can responses be edited after submission?

No, at this time there is not a way to edit or re-open the feedback response after submission.

Who can add comments?

Comments can only be added by the manager or the reviewer (i.e not Admins/Perform HRBPs or the subject - if the feedback was shared with them).

Who can view comments?

Comments are visible to the manager and the reviewer as you’d expect, but additionally Admins & Perform HRBPs can see them when they view the Manager Requested Feedback from their Admin view, i.e dossier > open feedback.

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