Flow Types
Individual Effectiveness surveys in Culture Amp follow different workflows based on two key configurations:
Who initiates the 360 process – an Admin or the Employee
Whether a Coach is required
This results in four possible 360 workflows:
Admin Driven with Coach (most common)
Admin Driven Coachless
Employee Driven with Coach
Employee Driven Coachless
Survey States
Each 360 process moves through six possible states:
Draft → 2. Nominating → 3. Nominated → 4. Collect → 5. Review → 6. Complete
State Breakdown
Draft: Created by an Admin with optional reviewers. Edits can be made until moving to the next stage.
Nominating: Employees (if enabled) choose and save their reviewers.
Nominated: Employees confirm their reviewer selections.
Collect: Reviewers provide feedback, and employees complete self-reviews.
Review: Employees review feedback and decide on how to take action.
Complete: The 360 process is finished.
Key Notes:
The Draft state applies only to Admin-driven surveys.
Nominating and Nominated states are optional and only available in Admin-driven surveys where employees select reviewers.
During the Nominating stage, employees can only search by Name or Email—the Preferred Name field does not apply.
Once an employee submits their Nomination, they cannot edit their reviewer list. Any changes must be made by a Coach, Admin, or Culture Amp Support (reply "Ask a Person" in a Support Conversation for assistance).
A process in the Nominated state cannot be moved back to Nominating—any changes must be handled as described above.
Admins can create, review, and manage their own 360 processes within the survey configuration and process manager page.
Survey Actions & Permissions
The diagram below shows which actions should be taken for a 360 process to progress from one state to the next:
The table below summarizes which actions each participant is permitted to perform, by the workflow.
Who Can Take Action?
Role | Actions & Permissions |
Admins | Can perform all actions in any workflow. |
Employees (Employee-driven) | Can create, launch, and manage their own 360 processes. |
Employees (Coachless) | Inherit Coach permissions: modify reviewers, share feedback with themselves, complete/reopen a process. |
Coaches | Can modify reviewers, send reminders, review and share feedback, complete/reopen a process. |
Workflow Breakdown
Workflow #1: Admin Driven with Coach
Most Common Workflow – Default Option.
Who is it for?
Organizations that want Admins to control the process while allowing Coaches to guide employees through feedback.
Key Features:
Admins create and launch 360 processes.
Employees can nominate reviewers (if enabled) but cannot modify them after submission.
Coaches help manage the process, send reminders, and review feedback before it is shared.
Only Admins can see which reviewers submitted feedback.
Employees can only see the total number of completed reviews, not individual identities.
Permissions:
Workflow #2: Admin Driven Coachless
Gives employees more control while keeping Admin oversight.
Who is it for?
Organizations that don’t use Coaches but still want Admins to manage survey timelines.
Key Features:
No Coaches are assigned, so there is no Coach state or reminders.
Feedback is shared either by Admins or Employees themselves.
Employees can mark processes as Complete and reopen them if need
Permissions:
Workflow #3: Employee Driven with Coach
Employees initiate their own 360s, with Coaches guiding them.
Who is it for?
Organizations that want to empower employees to request feedback when they need it while still having Coaches assist with the process.
Key Features:
Employees can create and launch 360 processes on their own.
Employees can modify reviewers and send reminders.
Coaches guide employees through feedback, share reports, and complete/reopen the process.
Permissions:
Workflow #4: Employee Driven Coachless
Maximum employee autonomy with no Coach oversight.
Who is it for?
Companies that give employees full control over their 360 processes, allowing them to request, manage, and review feedback independently.
Key Features:
Employees create, launch, and manage their own 360s.
No Coach state or reminders.
Feedback is shared when either:
The Admin shares it OR
The Employee shares it with themselves.
Employees can mark processes as Complete and reopen them.
Permissions:
Terminology
Term | Definition |
Survey | The overarching structure that hosts multiple 360 processes (e.g., "Acme's Q4 Individual Effectiveness Survey"). |
360 Process | A single instance of feedback collection (e.g., "Tom Green's 360"). |
Admin | The person managing the survey with full permissions. |
Reviewer | A feedback provider (e.g., Manager, co-workers, direct reports). |
Employee | The individual receiving feedback and completing a self-review. |
Coach | Guides employees through feedback (for Coached workflows). |
Manager | Functions as a normal Reviewer unless assigned as a Coach. |
Additional Notes
When configuring participants, you can only search by Name (though email addresses are displayed).
If using Nominations, employees cannot edit their reviewer list after submission. Changes require an Admin, Coach, or Support intervention.
💬 Need help? Just reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.