Update survey communications using variables – Culture Amp Support Guide

What can I learn from this page?	How to use variables to customise your survey communication emails and a guide to the variables available.
Who is this guide for?	Account and survey administrators

A survey can contain a variable, or parameter such as %ACCOUNT_NAME%, which is used to represent a word or phrase. The benefit of using a variable is that if a word or phrase changes (for example, the organization is re-named), the text can be updated in one place in Culture Amp, and all the survey questions and emails will automatically use the new term.

We also provide a range of variables in Communication Emails.

To insert variables into Communication Emails, you will need to navigate to the Survey's Configure > Communications page and click into any Communication Email available for that survey. Enable editing mode by clicking Edit Email. Once you are in editing mode you can view and insert variables into the Communication emails as per the below screenshot.

Survey

Variable	Example	Usage
`%ACCOUNT_NAME%` – the name of the organization	ACME Corporation	Set on the Settings page for the account
`%SURVEY_NAME%` – the name used for this survey	Engagement Survey 2022	Set on the Settings page for the survey

Engagement Communication Emails (including Manager and Team Effectiveness Surveys)

Variable	Example	Usage
`Respond by` – the date the survey closes	Jan 01 2022	Set on Launch Plan page using Communicated Closure field
`Respond by time` – the time of day the survey closes	5pm	Set on Launch Plan page using Communicated Closure field
`Respond by timezone` – the timezone of the date-time the survey closes	EST (Eastern Standard Time)	Set on the Settings page for the account
`Recipient name` – the participant's name (will default to preferred name if in use on the users profile)		Set in Account User info. Used in Communications Templates for surveys
`Response Link`- participants unique link to the survey		These are generated and sent via notifications from the platform
`Survey Name`	Engagement Survey 2022	Set on the Settings page for the survey
`Support Contact`- Defaults to us unless updated	If you have any additional questions, please contact [us] at: support@cultureamp.com.	Set on the Communications page for the survey
`Support Email`- Defaults to support@cultureamp.com unless updated	If you have any additional questions, please contact us at: [support@cultureamp.com].	Set on the Communications page for the survey
`Account Name`	ACME Corporation	Set on the Settings page for the account

Continuous (Experience) Communication Emails

Variable	Example	Usage
`Respond by` – the date the survey closes	Jan 01 2022	Set on Launch Plan page using Communicated Closure field
`Respond by time` – the time of day the survey closes	5pm	Set on Launch Plan page using Communicated Closure field
`Respond by timezone` – the timezone of the date-time the survey closes	EST (Eastern Standard Time)	Set on the Settings page for the account
`Recipient name` – the participant's name		Set in Account User info. Used in Communications Templates for surveys
`Response Link` - participants unique link to the survey		These are generated and sent via notifications from the platform
`Survey Name`	Onboard Survey 2022	Set on the Settings page for the survey
`Support Contact` - Defaults to us unless updated	If you have any additional questions, please contact [us] at: support@cultureamp.com.	Set on the Communications page for the survey
`Support Email` - Defaults to support@cultureamp.com unless updated	If you have any additional questions, please contact us at: [support@cultureamp.com].	Set on the Communications page for the survey
`Account Name`	ACME Corporation	Set on the Settings page for the account
`Reviewer Name` - Name of the person assigned as the Interviewer of a Continuous Survey		Set during the creation of a Continuous process for an individual Onboarding or Exiting via a Full Workflow
`Previous Reviewer Name` - Preferred name of the person who was previously assigned as the Interviewer of a Continuous Survey		Set during the creation of a Continuous process for an individual Onboarding or Exiting via a Full Workflow and then replaced with a new interviewer
`Coach Name`	N/A
`Coach Preferred Name`	N/A
`Employee Name`	N/A
`Employee Preferred Name`	N/A
`Employee Home Page Link`	N/A
`Feedback List`	N/A
`Coach Employees List`	N/A

Effectiveness Communication Emails (Individual and Leadership 360 surveys only)

Variable	Example	Usage
`Respond by` – the date the survey closes	Jan 01 2022	Set on Launch Plan page using Communicated Closure field
`Respond by time` – the time of day the survey closes	5pm	Set on Launch Plan page using Communicated Closure field
`Respond by timezone` – the timezone of the date-time the survey closes	EST (Eastern Standard Time)	Set on the Settings page for the account
`Recipient name` – the Reviewer's name		Set in Account User info. Used in Communications Templates for surveys
`Response Link` - participants unique link to the survey		These are generated and sent via notifications from the platform
`Survey Name`	Individual 360 Survey 2022	Set on the Settings page for the survey
`Support Contact` - Defaults to us unless updated	If you have any additional questions, please contact [us] at: support@cultureamp.com.	Set on the Communications page for the survey
`Support Email`- Defaults to support@cultureamp.com unless updated	If you have any additional questions, please contact us at: [support@cultureamp.com].	Set on the Communications page for the survey
`Account Name`	ACME Corporation	Set on the Settings page for the account
`Reviewer Name`	N/A
`Previous Reviewer Name`	N/A
`Coach Name`- preferred name of the Coach assigned to a 360 feedback process		Set in Account User info. Coaches are assigned at the time of creating a feedback process for a user
`Coach Preferred Name`- preferred name of the Coach assigned to a 360 feedback process		Set in Account User info. Coaches are assigned at the time of creating a feedback process for a user
`Employee Name`- Inserts the overarching term of "your peers" to cater for both the individual and bundled notifications options for these surveys	"your peers"	This term cannot be altered
`Employee Preferred Name` - Inserts the overarching term of "your peers" to cater for both the individual and bundled notifications options for these surveys	"your peers"	This term cannot be altered
`Employee Home Page Link` - Link to the Home Page containing the task list	https://[subdomain].cultureamp.com/ app/home	All users have a Home page and Task List
`Feedback List`- Lists all the individuals that a user needs to provided feedback about if there is more than 1 feedback request they need to complete	Reviewee 1 Reviewee 2 Reviewee 3
`Coach Employees List` - Lists all the individuals that a user is Coaching, if there is more than 1 process	Employee 1 Employee 2 Employee 3

#Engagement #Experience #Effectiveness #Attributed #Continuous #Communications

Types of variables

Survey

Engagement Communication Emails (including Manager and Team Effectiveness Surveys)

Continuous (Experience) Communication Emails

Effectiveness Communication Emails (Individual and Leadership 360 surveys only)

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