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Update survey communications using variables


A survey can contain a variable, or parameter such as %ACCOUNT_NAME%, which is used to represent a word or phrase. The benefit of using a variable is that if a word or phrase changes (for example, the organization is re-named), the text can be updated in one place in Culture Amp, and all the survey questions and emails will automatically use the new term.

We also provide a range of variables in Communication Emails.

To insert variables into Communication Emails, you will need to navigate to the Survey's Configure > Communications page and click into any Communication Email available for that survey. Enable editing mode by clicking Edit Email. Once you are in editing mode you can view and insert variables into the Communication emails as per the below screenshot.

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Types of variables

Survey

Variable Example Usage
%ACCOUNT_NAME% – the name of the organization ACME Corporation Set on the Settings page for the account
%SURVEY_NAME% – the name used for this survey Engagement Survey 2022 Set on the Settings page for the survey

Engagement Communication Emails (including Manager and Team Effectiveness Surveys)

Variable Example Usage
Respond by – the date the survey closes Jan 01 2022 Set on Launch Plan page using Communicated Closure field
Respond by time – the time of day the survey closes 5pm  Set on Launch Plan page using Communicated Closure field
Respond by timezone – the timezone of the date-time the survey closes EST (Eastern Standard Time) Set on the Settings page for the account
Recipient name – the participant's preferred name  

Set in Account User info. Used in Communications Templates for surveys

Recipient Preferred Name– the participant's preferred name  

Set in Account User info. Used in Communications Templates for surveys

Response Link- participants unique link to the survey  

These are generated and sent via notifications from the platform

Survey Name Engagement Survey 2022

Set on the Settings page for the survey

Support Contact- Defaults to us unless updated If you have any additional questions, please contact [us] at: support@cultureamp.com.

Set on the Communications page for the survey

Support Email- Defaults to support@cultureamp.com unless updated If you have any additional questions, please contact us at: [support@cultureamp.com].

Set on the Communications page for the survey

Account Name ACME Corporation

Set on the Settings page for the account

Continuous (Experience) Communication Emails

Variable Example Usage
Respond by – the date the survey closes Jan 01 2022 Set on Launch Plan page using Communicated Closure field
Respond by time – the time of day the survey closes 5pm  Set on Launch Plan page using Communicated Closure field
Respond by timezone – the timezone of the date-time the survey closes EST (Eastern Standard Time) Set on the Settings page for the account
Recipient name – the participant's preferred name  

Set in Account User info. Used in Communications Templates for surveys

Recipient Preferred Name- the participant's preferred name  

Set in Account User info. Used in Communications Templates for surveys

Response Link - participants unique link to the survey  

These are generated and sent via notifications from the platform

Survey Name Onboard Survey 2022

Set on the Settings page for the survey

Support Contact - Defaults to us unless updated If you have any additional questions, please contact [us] at: support@cultureamp.com.

Set on the Communications page for the survey

Support Email - Defaults to support@cultureamp.com unless updated If you have any additional questions, please contact us at: [support@cultureamp.com].

Set on the Communications page for the survey

Account Name ACME Corporation

Set on the Settings page for the account

Reviewer Name - Preferred name of the person assigned as the Interviewer of a Continuous Survey  

Set during the creation of a Continuous process for an individual Onboarding or Exiting via a Full Workflow

Previous Reviewer Name - Preferred name of the person who was previously assigned as the Interviewer of a Continuous Survey  

Set during the creation of a Continuous process for an individual Onboarding or Exiting via a Full Workflow and then replaced with a new interviewer

Coach Name N/A

 

Coach Preferred Name N/A

 

Employee Name N/A

 

Employee Preferred Name N/A

 

Employee Home Page Link N/A

 

Feedback List N/A

 

Coach Employees List N/A

 

Effectiveness Communication Emails (Individual and Leadership 360 surveys only)

Variable Example Usage
Respond by – the date the survey closes Jan 01 2022 Set on Launch Plan page using Communicated Closure field
Respond by time – the time of day the survey closes 5pm  Set on Launch Plan page using Communicated Closure field
Respond by timezone – the timezone of the date-time the survey closes EST (Eastern Standard Time) Set on the Settings page for the account
Recipient name – the Reviewer's preferred name  

Set in Account User info. Used in Communications Templates for surveys

Recipient Preferred Name - the Reviewer's preferred name  

Set in Account User info. Used in Communications Templates for surveys

Response Link - participants unique link to the survey  

These are generated and sent via notifications from the platform

Survey Name Individual 360 Survey 2022

Set on the Settings page for the survey

Support Contact - Defaults to us unless updated If you have any additional questions, please contact [us] at: support@cultureamp.com.

Set on the Communications page for the survey

Support Email- Defaults to support@cultureamp.com unless updated If you have any additional questions, please contact us at: [support@cultureamp.com].

Set on the Communications page for the survey

Account Name ACME Corporation

Set on the Settings page for the account

Reviewer Name N/A

 

Previous Reviewer Name N/A

 

Coach Name- preferred name of the Coach assigned to a 360 feedback process  

Set in Account User info. Coaches are assigned at the time of creating a feedback process for a user

Coach Preferred Name- preferred name of the Coach assigned to a 360 feedback process  

Set in Account User info. Coaches are assigned at the time of creating a feedback process for a user

Employee Name- Inserts the overarching term of "your peers" to cater for both the individual and bundled notifications options for these surveys "your peers"

This term cannot be altered

Employee Preferred Name - Inserts the overarching term of "your peers" to cater for both the individual and bundled notifications options for these surveys "your peers"

This term cannot be altered

Employee Home Page Link - Link to the Home Page containing the task list https://[subdomain].cultureamp.com/
app/home

All users have a Home page and Task List

Feedback List- Lists all the individuals that a user needs to provided feedback about if there is more than 1 feedback request they need to complete
  • Reviewee 1
  • Reviewee 2
  • Reviewee 3

 

Coach Employees List - Lists all the individuals that a user is Coaching, if there is more than 1 process
  • Employee 1
  • Employee 2
  • Employee 3
 

 



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