Engagement Surveys | Culture Amp Support Guide

Statistical Significance in Employee SurveysIs a 5% drop in engagement statistically significant? Learn why statistical significance can be misleading in employee surveys.

Guide to Surveying on Employee Mood and Feelings (if you absolutely must)A guide to surveying on employee mood and feelings

Survey Strategy

The Science Behind Our Engagement SurveysThe science behind our Engagement surveys

Guide to Defining Employee EngagementInformation on our definition of Employee Engagement

Guide to Engagement Survey Design WorkbooksAn overview of the different types of survey design strategies, with a survey design workbook for each scenario

Guide to Planning Your Survey Project and TimelineA guide to planning your survey project and timeline

Guide to Using Our Survey Project Plan TemplateA guide to using our survey project plan template

Guide to Iterate on Your Survey Design and StrategyHow to revamp your survey design and strategy

Question-Level Comments in Surveys: Benefits and DrawbacksConsidering the benefits of question-level comments in your survey? Weigh the pros and cons to decide if keeping them is right for your org.

Survey Settings

Edit Survey Name and Support DetailsLearn how to change your survey name and support contact details for a personalized survey experience

How to Use Comment Replies in SurveysHow to use comment replies in a survey

Guide to Comment RepliesAn overview of the comment replies feature: when, why and how to use it

Create an Authorization Code for Unattributed SurveysHow to create an authorization code for unattributed surveys so that employees can use this to access the survey

Question Design

Guide to Survey Launch: Question DesignEffective survey design & template customization for admins. Start with our templates for insights into company culture & improvement areas

Guide to designing a surveyLearn how to design effective surveys with Culture Amp templates. Tips on UX, question writing, survey length, outcomes, and customization.

Survey Strategy ChecklistGuidance on using the survey strategy checklist to help prepare for your upcoming survey.

Question Types Used in SurveysOverview of different survey question types, including rating scale, free text, single select, multiple select & their impact on reporting.

Use Alternatives to the Agreement Scale in SurveysAlternative options for the agreement scale in survey

Branching Logic FAQsBranching logic FAQ's

Use Answer Branching Rules in a SurveyGuidance on how to use answer based branching rules in a survey

Set Up a Demographic Branching RuleGuidance on how to set up a demographic branching rule

Guide to Using Mandatory QuestionsA guide to using mandatory questions within a survey

Configure Mandatory Survey QuestionsHow to configure mandatory survey questions within your survey design

Adding Safety Questions to Engagement SurveyLearn how to add and customize survey questions to address Safety Perceptions and Safety Culture, enhancing your Employee Engagement Survey.

Guide for importing questions to your surveyGuidance on how to add or update your survey questions using the survey question import feature

Populating the survey translation import templatesA guide to populating the survey translation import templates for your survey questions and communications

Likert Question Response Formats and the Agree FormatAn overview of the Likert question response and the agree format

Guide to Culture Amp Engagement Questions and AlternativesAn overview guide to the Culture Amp engagement questions and alternatives you could use to structure your survey

The Science Behind Our Driver QuestionsThe science behind our driver/impact questions

Engagement survey template overviewAn overview of the questions and factors in our Engagement survey template

Reporting Factors

Employee Net Promoter Scores (eNPS)Learn how to enable and view eNPS in surveys. Get insights on 5-point vs. 11-point scales, and why multi-item measures are more reliable.

Standard Report factorsAn overview of our Standard Report Factors

Configure Report Factors in Survey DesignLearn to set up and edit survey factors in reports and group questions meaningfully for better data analysis.

Report Factors DEI SurveyAn overview of the default reporting factor options that we have available for the Diversity, Equity and Inclusion Survey

Demographics

Guide to Survey Launch: Employee DataGuide to Survey Launch: Set up employee data and demographics to enhance survey reporting and gain deeper insights.

Import and Prepare Demographics to Include in Surveys and CyclesHow to import and prepare demographics to include in surveys and cycles

Choose Account Demographics Before Survey LaunchChoose and manage demographics for your surveys before launching.

Use Demographic Data in a SurveyHow to use demographic data within a survey

Include Additional Self-Report Demographics in a SurveyHow to set up self reporting demographic questions within a survey

Guide for implementing Demographic PipingThis guide is an overview of the process involved setting for demographic piping within a survey

Revert Survey Hierarchy to Launch StateLearn how to revert your survey hierarchy to its original state after a survey has launched.

Participants

Add Participants to a Survey Before LaunchHow to add participants to a survey before launch

Bulk Upload Participants to Your SurveyA how to guide for bulk importing your surveys participant list

Add Additional Participants to a Launched SurveyHow to send survey invites to additional participants once the survey has launched

Activate Kiosk Mode for Employees Without Designated Email Addresses or ComputersHow to help survey participants without access to an email address or computer, to instead take the survey via a shared kiosk.

Guide to Distributing Kiosk CodesA guide to exporting and distributing kiosk codes

View the Invitation Status of your Survey ParticipantsHow to view the invitation status of your survey participants using the export participants option

Confidentiality

Confidentiality Protections in ReportingThe different levels of confidentiality protections available in survey reporting

Report FiltersAn overview of how your reporting group minimum can affect your filtered data within survey reports

Raw Data Extract Types and GuidelinesGuidelines on the two raw data extract types we have available and how to access

Warning Text Required for Raw Data ExtractWhat the warning text required for the raw data extract will look like for for survey participants

Communications

Guide to Communicating About an Upcoming SurveyHow to communicate an upcoming survey to your organisation

Create a Video to Showcase Confidentiality Settings to Your OrganizationGuidance on creating a video to showcase your surveys confidentiality settings within your organization, ahead of your upcoming survey

Guide to promoting your survey before launchA guide to promoting your survey before launch

Use Name or Preferred Name for User CommunicationsUnderstanding the differences around the use of Name vs Preferred Name in the platform

Communication Email VariablesGuidance on how to use variables to personalise your survey communications

Update Survey Communications Using VariablesHow to use variables to customise your survey communication emails

Customize your survey communicationsCustomize survey invites & reminders. Learn how to edit email/Slack messages, add variables, and tips for designing communications.

Survey InvitesAn overview of the different ways survey participants can receive a survey invitation

Schedule Additional Survey Reminder EmailsHow to schedule additional reminder emails for an Attributed survey

Modify Sender Name on Email CommunicationsHow to modify the sender name on email communications

Previewing Your Survey & Reports

Preview a SurveyPreview your survey to test questions and timing without affecting results. Use the "copy link" option to share with non-admin users.

Technical Survey Review ChecklistPrepare for the launch of your survey using our Technical Review Checklist.

Preview Reports During Survey DesignPreview survey reports before launch with dummy data. Use the Preview Reports button to explore filters, exports, and more.

Launching a Survey

Guide to Survey Launch: Launch PhaseFinal steps for survey launch: configure settings, select participants, test the survey, and follow the checklist for a smooth launch.

Launch an Attributed SurveyHow to launch an attributed survey

Launch an Unattributed SurveyGuidance on how to launch an Unattributed type Survey

Understanding Results

Guide to understanding survey result reportsLearn how to understand survey results and navigate different reports: participation, comparisons, outcome scores, impact analysis, & more.

How scores are calculated for reportsLearn how question and factor scores are calculated and how to use benchmarks to evaluate your survey results effectively.

Difference Between Scores of Strongly Agree and AgreeInformation on the breakdown of our favourability scores

Trend for Surveys and ProgramsHow to visualize survey results across multiple surveys using Trend

Use the custom report to build multi-demographic heatmapsHow to build a custom heatmap

Multiple Choice Questions ReportHow multiple choice questions are viewed and interpreted within a survey report

Guide to the Importance of Finding FocusA guide to the importance of finding focus areas within your survey results

Focus Agent Feature in Survey AnalyticsGuidance of the focus agent feature in survey analytics

How Impact is DeterminedGuidance on how driver analysis determines impact for the focus agent

Impact and driver analysis FAQsFAQ's around impact and driver analysis

Upgrade to how our impact and driver analysis is calculatedAn update to how our Impact is calculated in survey reports

Text Analytics in ReportsUsing Text Analytics in Culture Amp Reports: Maximize written feedback insights with advanced sentiment and topic analysis.

Text Analytics InsightsAn overview of our text analytic insights in within different industries and regions

Emerging themes in commentsHow to best understand the emerging themes within the comments report

AI comment summaries in Engagement ResultsGuidance on how to use the AI comment summaries feature for analysing comments in your engagement survey reports

What Does 'Not Specified' Mean in Survey ReportsWhat 'not specified' refers to in survey reports

What Does 'All Others' Mean in Survey ReportsAn understanding of what 'all others' in survey reports refers to

Report ColorsHow to understand the color coding variances when viewing exported reports

Correlation Analysis FAQsHow to understand the correlation analysis in more depth using FAQ's

View Performance Ratings in Engagement ReportsGuidance on how to view performance ratings in engagement reports

Guide to learning from your Feedback DigestAn introduction to the Feedback Digest and what you can learn from this data

Guide to identifying and rewarding survey championsA guide to identifying and rewarding survey champions

Insights (Benchmarks & Comparisons)

Overview of Culture Amp Benchmark InsightsDiscover how Culture Amp uses real company data for accurate, up-to-date benchmarks, ensuring your survey results reflect industry standards

Guide to Using ComparisonsUnderstand your organization's changes over time and compare to similar businesses with Culture Amp's benchmarks.

Guide to Presenting Results: Company ComparisonsA guide to presenting results using company comparisons

Load Comparisons and Benchmarks to Compare Your Survey ResultsSee your organization’s progress over time with internal and external comparisons. Add them manually or use automated comparisons.

Guide to Populating Hierarchical Comparisons TemplateA how to guide on populating the hierarchal comparison template

Populating the External Historical Comparison Data TemplateHow to populate our template for an external historical comparison data import request

Guide to populating the demographic level comparisons templateGuidance on how to populate the demographic level comparisons template

Presenting Results

Guide to Presenting Your Results and Selecting Focus AreasA guide to presenting your results and selecting focus areas

Guide to Preparing Leaders to Receive Survey ResultsA guide to preparing leaders to receiving survey results

Guide to Presenting Results: OverviewAn overview guide to presenting your results using the powerpoint export

Guide to Presenting Results: IntroAn intro to presenting your survey results using the powerpoint export

Guide to Presenting Results: ParticipationA guide to presenting your participation results using the powerpoint export

Guide to Presenting Results: Overall EngagementA guide to presenting your overall engagement results using the powerpoint export

Guide to Presenting Results: Strengths and OpportunitiesA guide to presenting your strengths and opportunities using the powerpoint export

Guide to presenting results: focus and actionA guide to presenting results, specifically your focus areas and action areas using the powerpoint export

Guide to Communicating Headline Results to Your OrganizationA guide to communicating headline results to your organization

Guide to Presenting Results: CommentsGuidance on presenting your comment results

Export Reports of Survey Results as PowerPoint PresentationLearn how to export your survey results to PowerPoint, select comparisons, and choose demographics for detailed participation breakdowns.

Taking Action

Take Action with the Action FrameworkLearn how Account Admins, Report Viewers, and Report Owners can use our Action Framework to create, track, and measure actions.

Admin's Action DashboardA guide to understanding the Admins Action Dashboard

Action framework featureAn overview of the Action framework

Guide for Custom Inspiration TranslationsA guide for importing custom inspiration translations in bulk

Guide for bulk importing InspirationsA guide for importing custom inspirations in bulk

Guide to quickly take action while pulsingA guide on how to understand, act and communicate your results while taking a pulsing approach.

Thought Leader Content Throughout the PlatformThought leader content available in our inspiration engine

Tailor the Inspiration engineHow to add custom inspirations to your survey

Inspiration EngineAn overview of the inspiration engine and how to use this to address focus areas and take action on your survey results

Guide to Driving Action Through Survey ChampionsA guide to driving action through the use of survey champions

Guide to Accountability (Over Compliance) When Taking Action on ResultsA guide to accountability when taking action on survey results

Guide to Taking Action on Survey ResultsAn intro guide to taking action on survey results

Running a Results-to-Action WorkshopGuidance on how to run a collaborative workshop to go from survey results to prioritised actions.

Guide to Generating Ideas to Take Action on Survey ResultsA guide to generating ideas to take action on survey results

Guide to the Post Survey Action QuestionsA guide to the post survey action questions