All Culture Amp subscriptions.
This article will guide you through enabling the Culture Amp app for download within your organization, using the Microsoft Teams admin center.
Tip: Some of the steps involve technical settings and permissions. If anything is unclear, we recommend working with your IT team may to provide additional guidance.
App Permissions
As an Admin, you can either allow or disallow the app for all users in their Teams account. You can also set up custom rules to allow/disallow apps for specific users/groups of users.
Microsoft Graph API Permissions
Culture Amp uses Resource-Specific Consent (RSC) permissions for the Microsoft Teams integration. The app does not explicitly request any standard Microsoft Graph API permissions.
RSC Permissions Required:
ChannelMessage.Read.Group
ChannelSettings.Read.Group
These permissions are automatically granted when the Culture Amp app is installed in Teams.
NB. The Teams Channel Read permission is needed for the Shoutout feature, it's not need for sending notifications to users.
Authentication Pattern
OAuth is used when a user sends or requests feedback in Teams. The user is prompted to authenticate with Culture Amp via OAuth.
However, shoutout and notification sending features do not require OAuth authentication because they rely on the pre-consented RSC permissions granted to the Teams app rather than individual user access tokens.
For more details, see Microsoft Permissions in Teams app
Enable the Culture Amp App for Your Users
To enable the Culture Amp app for your users to download, follow these steps:
Login to the Microsoft Teams admin center
Click Teams apps > Manage apps
Click Actions > Org-wide app settings in the top right-hand corner.
Ensure Third-party apps > Let users install and use available apps by default is enabled.
Voila! Users can now install Culture Amp and other third-party apps in Microsoft Teams.
Note:
Ensure users are added to your Culture Amp account with matching email addresses from their Microsoft Teams profiles before installing the app. If email addresses change, the app will need to be reinstalled.
It may be possible to install Culture Amp for all users at once. Reach out to your IT team to see if they can do this without needing everyone to download it individually.
Customizing Third-Party App Permissions
If you only wish to enable certain third-party apps, such as Culture Amp:
Login to the Microsoft Teams admin center
Click Teams apps > Manage apps
Click Actions > Org-wide app settings in the top right-hand corner.
Ensure Third-party apps > Let users install and use available apps by default is disabled.
Search for Culture Amp on the Manage apps page.
Select the Culture Amp app and click on Edit availability.
Select Everyone from the Available to drop-down.
Learn more about app permissions from Microsoft Teams
App Setup for Admins
As a Microsoft Teams Admin, you can set up Culture Amp as a default app for all your employees. Despite this setup, users still have the option to uninstall or install the Microsoft Teams app themselves.
Note: Please ensure users are added to your Culture Amp account (with an email address matching their Microsoft Teams profile) before having them install the app in Microsoft Teams. If their email address changes in Culture Amp and Microsoft Teams, the app will need to be installed and reinstalled.
How to Pin Apps
Admins can allow or disallow users to pin apps to the left-hand navigation. They can also pin apps by default on a global or group level.
Note: For enhanced engagement and collaboration, we recommend installing Culture Amp as a default app for your organization. We also suggest pinning the app to facilitate easier access for providing developmental feedback.
To pin the Culture Amp app for all users:
Login to the Microsoft Teams admin center
Go to Teams Apps > Setup Policies
Select a policy (i.e. Global (Org-wide default)
Click Pinned apps > Add Apps and search for Culture Amp.
Click Add to pin Culture Amp to your organization's apps.
Optionally, enable User Pinning for users to control their pinned apps.
Once pinned, all users who have a matching email in Culture Amp will receive a 'welcome notification'.
Add the Culture Amp App to a Team to Use Shoutouts
Note that for Shoutouts to function properly, the Culture Amp app must first be added to a team. It's important that the person installing the app in the team is also a member of that team to ensure successful integration.
Follow the steps below to install:
1. In Microsoft Teams, go to the "Apps" section on the left-hand sidebar.
2. Search for "Culture Amp" in the Apps search bar.
3. Click on the Culture Amp logo to open the app card, rather than selecting "open."
4. Click on Add to install the app
5. Select a channel and click on Go to install the app on a team channel.
6. If the installation is successful, the Culture Amp app will send a welcome message to the General channel of the selected Team.
7. Once installed, users can now give a shoutout using the Culture Amp app!
App Features and Notifications
Once the app is installed and users have downloaded it, you can receive platform notifications and access Culture Amp features directly from Teams.
Note: To enable or disable Microsoft Teams notifications for Effectiveness, Onboarding, Exit surveys, or Performance communications, reply with "Ask a Person" in a Support Conversation to speak with a Product Support Specialist.
Shoutouts
Give and receive shoutouts
Skills Coach
Receive Skills Coach notifications
Engagement
Receive survey invitations and reminders.
Get notified about reports and insights.
Get reminders to view reports and select focus areas and actions.
Receive invites to complete action feedback surveys.
Once notifications have been enabled for the below modules, the following notifications will be sent:
Performance
Get notified when you've received feedback.
Get notified when your direct report received feedback and chose to share it with their manager. (only if manager sharing is enabled at the overall account level).
Receive invitations when someone requested feedback from you.
Get notified when feedback you gave or received has been commented on.
Receive reminders to complete performance reviews.
Effectiveness
Participant invitations, reminders, and notifications.
Reviewer invitations, removals, and reset notifications.
Coach invitations, changes, and due date notifications.
Co-worker sharing notifications.
Experience (Onboarding/Exit)
Survey invitations and reminders.
FAQs
An active user received a "Something's gone wrong" error when logging into Culture Amp via Microsoft Teams. What can I do to troubleshoot?
If the Culture Amp app was installed on Microsoft Teams prior to the user being added, this can cause the error to display. The user will need to uninstall the Culture Amp app for 48 hours to clear the app's cache, and then reinstall after this time passes. If they're still having trouble logging in, just reply with "Ask a Person" in a Support Conversation to speak with a Product Support Specialist.
Can Microsoft Teams notifications for a survey be disabled?
Yes, they can. If you need assistance with disabling notifications for a survey, just reply with "Ask a Person" in a Support Conversation to speak with a Product Support Specialist.
What should I do if a user changes their email address at the company?
If a user’s email address has been changed in both MS teams and Culture Amp, MS teams needs to be uninstalled and reinstalled.
Is it possible to bulk install the app for all users?
While we don't directly support bulk installation, other customers have used methods like the Graph API. You can explore options for your organization by contacting your IT team.
💬 Need help? Just reply with "Ask a Person" in a Support Conversation to speak with a Product Support Specialist.