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How to sync HRIS data from Ceridian


Culture Amp can import your employee data directly from Ceridian. The set-up process is straightforward and can usually be completed in one sitting without technical support. You can set up your integration to sync data manually (as triggered by an admin user) or automatically daily. 

Quick Links:

Before you begin
Step 1: Create a report
Step 2: Connect Ceridian and Culture Amp
Step 3: Set sync settings and save
Step 4: Manually sync data
Troubleshooting integration issues


Before you begin:

Within Ceridian Dayforce, you will need to create a role and a user that has access to the required data, as well as create a report that contains the data you would like to import into Culture Amp. Please follow the instructions below to get started

  • Register for a Dayforce developer account as this is required to access the Dayforce documentation. The Ceridian Support Article can be found here.

  • Configure a user/role in Ceridian Dayforce with the relevant permissions required to read the information from the Ceridian Dayforce web services.

  • Please note: Culture Amp will be using RESTful post and patch operations to access the data in Dayforce (any configurations for SOAP services can be ignored, configurations that impact SOAP and RESTful services should be followed )


Step 1: Create a Report

  • Create a report that contains all the employees and demographics you want to import into Culture Amp. For the integration to match employees and core fields, if any of the fields below are included in your report, they must be named exactly as they are in the list below:
    • Name
    • Preferred Name
    • Employee Id
    • Email
    • Date of Birth
    • Start Date
    • End Date
    • Language
    • Manager Email
    • Manager
    • Performance Rating

Notes:

  • Culture Amp only requires permission to get (read) information from Dayforce.
  • If you plan to create a hierarchy or already have a hierarchy enabled, every employee except one must be assigned a manager using a unique manager identifier (e.g., Manager Email or Manager ID)


Step 2: Connect Ceridian and Culture Amp

  1. Sign in to Culture Amp with an account that has Account Administrator access. 
  2. Navigate to your Settings > Data Integrations page in the Culture Amp platform. Select the Ceridian Logo1._connect_you_hris_platform.png
  3. Click the Setup Ceridian integration button2._Set_Up_Ceridian_Integration.png
  4. Enter the Ceridian Company Name Space, Username, Password and ReportId, and select validate details
    • The Company Namespace is the same as the value that is entered on the Dayforce log-in screen in the company field.
    • The report Id is the id of the report you created above and be located in Dayforce on the report properties screen under the General tab in a field called Report Integration Name
    • The username and password are the username and password of the user you created above3.Integrate_with__Ceridian.png
  5. You now have a connection between Ceridian and Culture Amp. If you cannot validate the connection, please ensure you are using the correct company id and that you have submitted a request to Ceridian to allow Culture Amp access to your company details.


Step 3: Set Sync settings and Save

We recommend leaving daily syncs disabled for now. The best practice is first to do a manual sync where you get to review how the imported data will change your existing employee data before confirming you would like to commit those changes. After you have confirmed that data is importing correctly, you can enable daily syncs.

  1. Enter the email address of a person that should be contacted in case of any integration errors.
  2. Select the Save settings button to save the integration6._sync_settings.png7._save_settings.png


Step 4: Manually Sync Data

You can now sync your user data into Culture Amp, which replaces the old data in Culture Amp with the new data from Ceridian. 

Even if you have turned on auto-syncs, we strongly recommend running a manual sync after setting up your integration to confirm everything is working correctly. You’ll be prompted to do this when you save your integration. Otherwise, you can run a manual sync by navigating to the Settings > Data Integrations page and clicking the Sync Button or via your Settings > Users > Import Users

From here, Culture Amp will step you through the same verification process as if you were uploading users via the Import Users process. Once you’ve reviewed your data and clicked ‘Import data’, the sync will run in the background and could take anywhere from a couple of seconds to a few minutes. No data will be imported until you click 'Import data.' 


Troubleshooting integration issues 

Switching from CSV uploads to the integration

If you already have existing data in Culture Amp as a result of doing CSV uploads or using a different integration, then there are a few things to pay attention to:

When doing your first sync via the Ceridian integration, you could see errors related to matching employees. Please review the troubleshooting information in Duplicate employees in Culture Amp section below.

If your additional demographics have a different name in Ceridian than they are currently titled in Culture Amp, they will be created as a new demographic after your first sync. We would recommend keeping this in mind if you trend results in surveys for demographic groups over time. When you run your next survey, you can reach out to the Culture Amp product support team to do a once-off mapping of the previous demographic name to the new demographic name from Ceridian. To avoid confusion from users about which demographic to use, we would recommend navigating to the Settings -> Account Demographics page and deleting the old demographics after your first sync (this will not impact any previous survey results or comparisons). 

Duplicate employees in Culture Amp

Culture Amp will match employees in Ceridian to employees in Culture Amp based on the employee's email address. If the same employee has a different email address in Culture Amp and Ceridian, duplicate employees will be created in Culture Amp. To reconcile the duplicates, please follow the steps below.

Resolving duplicates before changes have been applied to Culture Amp

Feedback on all employees to be created/updated/deactivated will be provided on the ‘Review’ screen during the first sync. Ideally, you would then abort the sync and update employee emails in Culture Amp to match Ceridian data. 

In Culture Amp, employees' email addresses can be updated via a user modal: Go to the Users page and click on the name of the employee you want to update, then update the employee's email. Repeat for all duplicated employees. After that, you can try integration sync again.

Resolving duplicates after changes have been applied to Culture Amp

If you did not address the duplicates on the first sync and duplicate employees have been created, it is possible to resolve the duplicates by: 

  • Deactivate the newest employee and remove email from it, e.g., by assigning a fake ID/email to allow saving. 
  • Update existing user records to match employee emails in Ceridian. This will allow us to retain the history on the existing employee record.

Sync blocked to protect employee privacy

Your automated daily sync might be blocked if Culture Amp suspects that one of your employees may have had their details mixed up with another. You will receive a notification of this via email. 

If a combination of an employee's Name, Date of Birth, or Email is changed, the sync will be blocked. This is to prevent an employee from accidentally getting access to another employee's private information, such as performance reviews. 

If you've intentionally changed the employee's details, you can run a manual sync to push through the change. Simply click 'Import data' from the Users page and select 'Sync.' Culture Amp will guide you through the rest. 

Investigating and resolving any data issues

Once the first integration has been performed, and integration history has been created, the first step when investigating data issues is to check the import summary for your most recent import. This will provide information about the state of your integration. 

To find this information, go to Account Administration > Import History and select your most recent import. 

If there was a problem with your last import, you will either be able to view errors on this page or you will be prompted to run a manual sync to identify any problems



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