Account Admin Hub | Culture Amp Support Guide

Culture Amp Support Guide

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Account Admin Hub

Account Admin Hub

The one-stop Admin hub: manage settings, roles, employee data, integrations, and API data exchange.

Account Admin Overview

Onboarding and training guidance for new Account Administrators.

Welcome to the Account Admin roleAn overview of the Account Admin role, how you can navigate the platform in this role and what resources you have available to help you

Guide to transitioning to Culture AmpA guide to transitioning to Culture Amp

Guide to Creating Successful Employee ExperiencesA guide to creating successful employee experiences using our available tools

Assign Roles & Permissions

Admin roles, permissions, and user assignments for Engagement and Performance.

How to Assign an Employee Data AdminGuide to assigning an Employee Data Admin in Culture Amp. Manage user data & integrations without survey access.

Granting Admin Roles and Platform Permissions_{1 article}

Performance Permissions_{3 articles}

Engagement Permissions_{6 articles}

Adding & Managing Your Employees

Employee data file setup, language support, import error troubleshooting.

Create Your Employee Data FileStep-by-step instructions on preparing, formatting, and saving your employee data file for a seamless import into Culture Amp

Supported Languages in Culture AmpExplore Culture Amp in multiple languages! Simplified steps for Account Admins and Users.

Language Codes for Employee Data FileHow to assign a users preferred language in your employee data file

Update Demographics with the Account Demographics EditorGuidance on how to update demographics using the account demographics editor

Age and Tenure Demographics

Decide between partial or full imports when updating employee dataGuidance on the differences between a partial or full import

Import employee data into Culture AmpLearn how to import your employee data via HRIS integration or manual upload. Get steps for full and partial imports & troubleshooting tips.

How to troubleshoot common user import errorsResolve common import errors. Learn to diagnose issues, fix duplicate IDs, handle demographic errors, and ensure successful data uploads.

Add Your HierarchySet up your hierarchy in Culture Amp for leader-based reports and performance tools. Follow steps to prepare, import, and validate data.

How to Troubleshoot Hierarchy ErrorsGuidance on how you can troubleshoot hierarchy errors when importing your user data

Add or Update Users IndividuallyGuidance on how to add or update existing users profile manually in the platform

Understanding Deactivated vs. Former EmployeesLearn about the differences between deactivated and former employees

Changing an employee’s name in Culture AmpHow to change an employee's name in Culture Amp

Removing participants from a live surveyCulture Amp auto-removes inactive users from live surveys if they haven't submitted a response. Learn more about this platform behavior.

Integrations & API

Integrate Culture Amp with your other Systems (HRIS, SFTP, Slack, SSO, MS Teams) and exchange data via API.

HRIS IntegrationsIntegrate Culture Amp with your HRIS to automatically sync / transfer data between the two platforms._{13 articles}

SFTP IntegrationsSend your employee data to Culture Amp via Secure File Transfer Protocol (SFTP)._{11 articles}

Merge APISync data from your HRIS using the Merge API_{12 articles}

Culture Amp APISecurely get data from Culture Amp for use in your systems_{2 articles}

Reporting API_{1 article}

SSOLearn how to set up Google or SAML SSO_{2 articles}

Flow of Work IntegrationsSlack and MS Teams_{4 articles}

Compensation IntegrationsConnect Culture Amp to your Compensation platform_{6 articles}