Account Admin Hub | Culture Amp Support Guide

Culture Amp Support Guide

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Account Admin Hub

Account Admin Hub

The one-stop Admin hub: manage settings, roles, employee data, integrations, and API data exchange.

Account Admin Overview

Onboarding and training guidance for new Account Administrators.

Welcome to the Account admin roleAn overview of the Account Admin role, how you can navigate the platform in this role and what resources you have available to help you

Guide to transitioning to Culture AmpAdmins: Learn how to smoothly transition your employee feedback program to Culture Amp with key tips, considerations, & reporting guidance.

Creating successful employee experiencesGuide for admins to help enhance the employee experience with 1-on-1s, goals, feedback, and Skills coach in Culture Amp.

Assign Roles & Permissions

Admin roles, permissions, and user assignments for Engagement and Performance.

Roles and permissions overviewExplore Culture Amp roles to manage user access and permissions. Get a quick overview of roles like Admin, HR Partner, and Survey Creator.

Detailed permissions breakdownExplore Culture Amp roles to manage user access and permissions. Ensure data security by understanding each role's detailed permissions.

Assigning platform roles and permissionsLearn how to assign, update, and remove roles like Admin, Survey Creator, or Goals Admin in Culture Amp to manage permissions effectively.

Populating Perform HRBP or Department goal creator permissionsManage bulk assignment of Perform HRBP and Department goal creator permissions via CSV import. Ensure proper formatting and user roles.

Adding & Managing Your Employees

Employee data file setup, language support, import error troubleshooting.

Create your employee data fileStep-by-step instructions on preparing, formatting, and saving your employee data file for a seamless import into Culture Amp

Supported languages in Culture AmpExplore Culture Amp's language support tiers! Learn about Tier 1 & Tier 2 languages, setup and translations.

Language codesLearn about language codes—two-letter identifiers for employees' preferred languages. added to your employee data file.

Update demographics at the account levelManage user demographics: edit, add, or delete account demographics in settings.

Age and Tenure demographicsAutomatically calculate age and tenure bands in Culture Amp for reports using employee data.

Decide between partial or full imports when updating employee dataUpdate employee data with Culture Amp's Import Wizard. Choose partial or full imports for tailored demographic updates.

Import employee data into Culture AmpLearn how to import your employee data via HRIS integration or manual upload. Get steps for full and partial imports & troubleshooting tips.

How to troubleshoot common user import errorsResolve common import errors. Learn to diagnose issues, fix duplicate IDs, handle demographic errors, and ensure successful data uploads.

How to add your HierarchySet up your Hierarchy in Culture Amp for leader-based reports and performance tools. Follow steps to prepare, import, and validate data.

How to troubleshoot hierarchy errorsTroubleshoot hierarchy data import issues in Culture Amp, including reporting loops and manager assignment errors.

Add or update users individuallyManage users in Culture Amp: Add, edit, deactivate, or reactivate users to ensure accurate access and survey participation.

Understanding Deactivated vs. Former EmployeesLearn about the differences between deactivated and former employees

Changing an employee’s name in Culture AmpHow to change an employee's name in Culture Amp

Removing participants from a live surveyCulture Amp auto-removes inactive users from live surveys if they haven't submitted a response. Learn more about this platform behavior.

Integrations & API

Integrate Culture Amp with your other Systems (HRIS, SFTP, Slack, SSO, MS Teams) and exchange data via API.

HRIS IntegrationsIntegrate Culture Amp with your HRIS to automatically sync / transfer data between the two platforms._{12 articles}

SFTP IntegrationsSend your employee data to Culture Amp via Secure File Transfer Protocol (SFTP)._{12 articles}

Merge APISync data from your HRIS using the Merge API_{14 articles}

Culture Amp APISecurely get data from Culture Amp for use in your systems_{2 articles}

Survey API_{2 articles}

SSOLearn how to set up Google or SAML SSO_{2 articles}

Flow of Work IntegrationsSlack and MS Teams_{4 articles}

Compensation IntegrationsConnect Culture Amp to your Compensation platform_{6 articles}