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Modify sender name on email communications
Modify sender name on email communications

How to modify the sender name on email communications

Jared Ellis avatar
Written by Jared Ellis
Updated over a week ago

What can I learn from this page?

How to modify the sender name on email communications

Who is this guide for?

Account Admins

The custom Sender Name feature makes it easier than ever to collect feedback in real-time by delivering Culture Amp survey invitations, reminders, and prompts to your employees with a more personalized, company-branded set of email communications.

While email is a common communication method, it is easy for people to not recognize some emails and mark them as spam. This means that your team members miss the opportunity to provide critical feedback. Our Sender Name customization makes survey participation frictionless.

Note: customization to the sender name does not applied to emails sent from the Performance side of the platform.

Customizing the Sender Name on Emails

Account Administrators can modify the Sender Name for any Engagement, Experience or Effectiveness based emails communications delivered on your account. This ensures that recipients will see recognizable information in their email inbox, such as company name, when a survey is launched.

By customizing the Sender Name, you are able to add a word or phrase to the beginning of the Sender field for Culture Amp email communications. For example, your organization may choose to add your company name, such as Hooli, to the Sender field:

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How to Customize Sender Name

You can customize the Sender Name by following the steps below:

  1. Click Settings under Account

  2. Enter a string of text into the Primary Email Sender field

  3. Click Update to save

Once this is complete, any Engagement, Experience or Effectiveness based email communications for your Culture Amp account will include a more personalized Sender Name.

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