The Culture Amp Product Support team is available to assist
24 hours a day Monday through Friday.
Hours may vary for holidays and company events and meetings
Our team of specialists are available from 9am Monday AEST/AEDT till 5pm Friday PST/PDT each week. AI driven responses are available 24 hours a day, 7 days a week via both Live Chat and Email.
Holidays and Events
It is important to us that our team has the opportunity to rest and celebrate with family and friends throughout the year. Below is a list of days the Product Support team will be unavailable or partially unavailable due to specific regional holidays, company holidays, or events.
Partially unavailable: Live chat with our team of specialists will not be available, but a reduced team will continue to monitor email requests. During these times, please get in touch with Product Support via email at support@cultureamp.com or you can ask your question to our AI-Powered assistant via our live chat channel at any time.
Unavailable: Both Live Chat and Email support will not be available on these days. Please continue to contact the Product Support Team via email during these times, and we will get back to you on our return. You can also ask your question to our AI-Powered assistant via our live chat channel at any time.
The locations listed represent Operating Hours (9am to 5pm) in the following timezones:
AUS: Australian Eastern Standard / Daylight Time (AEST/AEDT)
UK: Greenwich Mean Time and British Summer Time (GMT/BST)
USA: Eastern Standard / Daylight Time & Pacific Standard / Daylight Time (EST/EDT/PST/PDT)
2025 Holidays
Holiday | Date | Location | Availability |
Company Holiday | 2 January | AUS, UK & USA | Partially Unavailable |
Martin Luther King, Jr. Day | 20 January | USA | Partially Unavailable |
Australia Day | 27 January | AUS | Partially Unavailable |
President's Day | 17 February | USA | Partially Unavailable |
Labour Day | 10 March | AUS | Partially Unavailable |
Good Friday | 18 April | AUS | Unavailable |
|
| UK & USA | Partially Unavailable |
Easter Monday | 21 April | AUS | Unavailable |
|
| UK | Partially Unavailable |
ANZAC Day | 25 April | AUS | Partially Unavailable |
May Day | 5 May | UK | Unavailable |
Company Holiday | 12 May | AUS | Partially Unavailable |
Company Holiday | 16 May | UK & USA | Partially Unavailable |
Memorial Day | 26 May | USA | Partially Unavailable |
Spring Bank Holiday | 26 May | UK | Partially Unavailable |
King's Birthday | 9 June | AUS & UK | Partially Unavailable |
Juneteenth | 19 June | USA | Partially Unavailable |
Independence Day | 4 July | USA | Partially Unavailable |
Company Holiday | 4 August | AUS | Partially Unavailable |
Company Holiday | 8 August | UK & USA | Partially Unavailable |
Summer Bank Holiday | 25 August | UK | Partially Unavailable |
Labor Day | 1 September | USA | Partially Unavailable |
AFL Grand Final | 26 September | AUS | Partially Unavailable |
Melbourne Cup Day | 4 November | AUS | Partially Unavailable |
Veterans Day | 11 November | USA | Partially Unavailable |
Thanksgiving Day | 27 November | USA | Unavailable |
Day after Thanksgiving | 28 November | USA | Unavailable |
Company Holiday | 25 December | AUS, UK & USA | Unavailable |
| 26 December | AUS, UK & USA | Unavailable |
| 27 December | AUS, UK & USA | Partially Unavailable |
| 30 December | AUS, UK & USA | Partially Unavailable |
| 31 December | AUS, UK & USA | Partially Unavailable |
| 1 January 2026 | AUS, UK & USA | Unavailable |
Company Events and Meetings
As Culture Amp team members, it is important that our specialists can participate fully at times when we choose to come together for events or important meetings. There may be times that the team is delayed in responding or partially unavailable for this purpose.
AI driven support from Culture Amp's Product Support bot is available at all times for assistance with product guidance. You will be able to ask to speak to the team at any time for more urgent issues.
💬 Need help? Just reply with "Ask a Person" in a Support Conversation to speak with a Product Support Specialist.