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1-on-1 Conversations (new)

Explore 1-on-1s (new) in Culture Amp for more meaningful conversations between managers & employees.

Jessie Walsh avatar
Written by Jessie Walsh
Updated this week

What can I learn from this page?

Discover how to use 1-on-1s (new) in Culture Amp for impactful manager-employee conversations.

Who is this guide for?

All Users

💬 A Message for Customers!

We're excited to introduce you to 1-on-1 conversations (new)! As we migrate your 1-on-1s from the old workflow to the new experience, please review our 1-on-1s Transition support guide for essential migration details.

To learn more about creating and managing a 1-on-1 conversation using the new experience, keep reading this guide!

Overview

1-on-1 conversations (new) in Culture Amp are all about fostering more meaningful and continuous conversations between managers and employees. Now, both managers and employees can easily prepare for and conduct these conversations directly in Culture Amp. You might hear them referred to as 1:1s, 1-1s, 1-to-1s, 1-on-1s (new), or one-on-ones depending on your organization's terminology.

Designed by our organizational psychology experts and team of people scientists, 1-on-1 conversations (new) are crafted to enhance performance, productivity, and engagement by enabling honest discussions about factors impacting work.

Our research highlights that managers require support in conducting effective 1-on-1s, emphasizing development, coaching, and gaining a deeper understanding of their team members as whole individuals. The new 1-on-1 workflow is designed to promote engagement through continuous conversations, foster development, improve managerial effectiveness, and boost retention.


Key Template Features


Why Our People Scientists Love It

Culture Amp’s 1-on-1 conversations (new) embody four core principles:

1️⃣ The importance of shared ownership

We believe it’s critical for a 1-on-1 to be a co-created experience between you and your direct report. Both have a responsibility (and hopefully desire!) to make 1-on-1 conversations (new) the most valuable use of their time. We make this possible by giving each person the opportunity to add items to the shared agenda.

2️⃣ Self-awareness is a critical practice for growth

We’ve baked self-reflections into each 1-on-1s (new) to give your direct reports the opportunity to pause and reflect on how they’re doing so they can bring the most pressing topics to the table. You aren’t a mind reader and self-reflection can demystify what’s going on internally.

3️⃣ The best managers are coaches, and coaching comes down to questions

Google’s now infamous Project Oxygen study found that the most important skill for being a good manager is coaching. We encourage solution-focused questioning, through open-ended questions, so that your direct reports can come to their own insights, which creates new mental maps and the motivation to change.

4️⃣ A great 1-on-1 is a real conversation

We created our 1-on-1 conversations to go beyond status updates and support real, raw, and difficult conversations. Research has shown that focusing on building a relationship with your direct reports can actually change their brain to be more open to new ideas and innovation. Our self-reflection questions ask about the whole person to make it easy for deeper topics to be brought to the surface.


Key Changes and Benefits

1-on-1s (new) prioritize topics over fixed dates for a more flexible and user-friendly experience:

✔️ Topic-driven Conversations

Simplifies the experience by focusing on topics rather than dates. Easily add, reorder, and track topics for discussions. No need to coordinate around specific dates; discuss what matters when you meet.

✔️ Flexible Meetings

Easily reschedule or have ad-hoc meetings without losing track of important topics. Unchecked topics carry over for continuity, ensuring nothing gets missed. The platform automatically records the date when topics are marked as discussed.

✔️ Threaded Notes

Keep all context and details under each topic, aiding in preparation and documenting agreed actions. Notes facilitate a shared understanding and serve as a record for future reference.

✔️ No Calendar Integration Needed

1-on-1s (new) solves for calendar integration through a permalink - which is a simpler, more effective solution. This new approach offers all users access to copy the 1-on-1 url which can easily be added to invites through any email / calendar tool, and pinned in other work tools like Slack or MS Teams .

✔️ Smarter Notifications

Receive notifications when content is added or updated, keeping both parties informed and prepared. No more waiting until two days before; get updates promptly via email and Slack/MS Teams.

✔️ Manager and Employee Initiation

Promotes frequent and meaningful conversations by allowing both parties to initiate 1-on-1s. Encourages proactive engagement and timely discussions.

💡 Tip: For a visual comparison of the old 1-on-1s (classic) and the new 1-on-1s workflow, check out the 🌟 Key Features Comparison table in the 1-on-1s (new) transitions guide.


Creating a 1-on-1 conversation (new)

  1. Initiate Meetings: Conversations will automatically appear in your Active 1-on-1s section. Both managers and employees can access these conversations to contribute at any time.

  2. Agenda Notifications: When items are added to the agenda, both parties receive notifications.

  3. Review Check-in Responses: Managers can review and add agenda items based on employee check-ins.

  4. Add Notes: Provide context over time by adding notes to topics.

  5. Collaborate on Meeting Day: Both parties can add shared notes during the 1-on-1 (new) meeting.

💡 Tip: Check out our courses on Culture Amp Training (CAT) to help managers facilitate better 1-on-1s, along with a short 2-page quick guide.


Add Items to the Agenda

1. Click on the 1-on-1s (new) landing page to view your active and archived conversations:

  • Click View conversation to prepare or participate in an active conversation.

  • Click the ellipsis icon to reactivate an archived conversation for continuation.

If you've switched from 1-on-1s (classic) to 1-on-1s (new), your existing conversations will automatically transfer to the new experience. No setup is needed. Simply click View conversation on the conversation record you want to access.

If this is your first time using 1-on-1s at Culture Amp, as long as your Account Admin has set up a valid hierarchy or mapped the Manager demographic at the overall account level, your manager and direct reports (if you're a manager) will automatically appear under the Active section of 1-on-1s (new). Click View conversation on the conversation record you want to access.

When there's a reporting line change, and you are assigned to a new manager or get a new direct report, those employees will automatically appear in your Active Conversations section.

1-on-1's (new) landing page

☝️ 1-on-1's (new) dashboard

2. Add topics and notes for discussion by clicking Add topic to save.

1-on-1's (new) topics

☝️ 1-on-1's (new) add topic

3. Leave the topics unchecked until discussed. Anything not checked off will carry over to the next meeting.

1-on-1's (new) Agenda page

☝️ 1-on-1's (new) conversation page

Discussed Topics

  • When a topic is checked, it moves to the Discussed section automatically.

  • Topics are grouped by date and show who created and checked them off.

  • If you've switched from 1-on-1s (classic) to 1-on-1s (new), historical information will appear under the Discussed section with the date of the previous 1-on-1. Future dated items will be marked as undiscussed.

-on-1's (new) "Discussed Topics" section

☝️ 1-on-1's (new) "Discussed Topics" section


Direct Reports: Prepare for Your 1-on-1 Conversation (new)

The Prepare section is exclusively for direct reports to get ready for conversations with their manager. Before your 1-on-1, go to the 1-on-1s (new) landing page. Find your conversation with your manager and click View conversation to open it. Reflect by completing the Check-in slider questions—click Add responses on the check-in tile to record your thoughts.

☝️ 1-on-1s (new): Prepare for your conversations - Check-in questions tile

These slider scale questions can help spark deeper discussions with your manager, moving beyond just status updates.

1-on-1's (new) check-in questions

☝️ 1-on-1's (new) Prepare for your conversation - Check-in slider questions

Under the Prepare section, you'll also see a Highlights and challenges tile. Note any highlights and challenges you'd like to discuss during the meeting by clicking Add responses. This structured approach helps you prepare effectively by highlighting successes since your last 1-on-1 and identifying any roadblocks or challenges your manager could assist with.

☝️ 1-on-1s (new): Prepare for your conversations - Highlights and challenges tile

1-on-1's (new) highlights and challenges

☝️ 1-on-1's (new) Prepare for your conversation - Highlights and Challenges

Notifications

Both employees and managers receive notifications when new content is added or updated by the other party, prompting them to review any items for discussion. This ensures everyone is prepared and can make the most of their time together.

The Culture Amp platform ensures a maximum frequency of one conversation notification per hour. This limit applies to both email and Slack/MS Teams notifications.

Notifications can be triggered by any of the following events:

Trigger

Recipient

Email

Slack

Microsoft Teams

New Topic added

Other Party

Check-in Slider adjusted

Other Party

Highlight or Challenge added

Other Party

Note added to Topic

Other Party

Exclusions:

❌ Marking a topic as discussed

❌ Reordering a topic

❌ Deleting a topic

1-on-1's (new) "A topic has been added" notification

☝️ 1-on-1's (new) "A topic has been added" email notification

1-on-1's (new) a note was added to a topic email notification

☝️ 1-on-1's (new) "A topic has been updated" email notification

📌 Note: Notifications are translated based on the preferred language set in your user profile.

Managing Conversations

Effective conversation management is key to making the most of your 1-on-1s (new), ensuring all discussions are organized, accessible, and actionable.

Accessing Shared Agenda

The very simple but very effective Copy link button in the top right hand corner of your 1-on-1 (new) conversation enables you to save a link anywhere you need. By simply adding this link to your calendar invite, you have a handy shortcut to your 1-on-1s (new) conversation exactly where and when you need it.

1-on-1's (new) copy link option for calendar invite

☝️ 1-on-1's (new) "Copy link" for calendar button

Updating Shared Agenda Items

Both the employee and manager have the opportunity to update or add any shared agenda items. This allows both parties to add any additional topics or notes they'd like to discuss during the meeting.

1-on-1's update shared agenda items and add topics

☝️ 1-on-1's (new) update shared agenda

Archive or Reactivate Conversations

To archive a conversation, find it under the Active conversations section, click the ellipsis icon next to the conversation, and select Archive. Archived conversations remain accessible in view-only mode.

1-on-1's (new) landing page: archive and reactivate conversations

☝️ 1-on-1's (new) Reactivate or Archive conversations

To reactivate a conversation, find it under the Archived Conversations section, click the ellipsis icon next to the conversation, and select Reactivate. This action returns the conversation to the active conversations section, enabling ongoing collaboration.


FAQs

What happens when there’s a change in the reporting line?

When there's a reporting line change, and you are assigned to a new manager or get a new direct report, those employees will automatically appear in your Active Conversations section.

Is there a calendar integration for 1-on-1s (new)?

1-on-1s (new) solves for calendar integration through a permalink - which is a simpler, more effective solution. This new approach offers all users access to a permalink, which can be added to invites through any email / calendar tool, and pinned in other work tools like Slack or MS Teams. By simply clicking on the Copy Link button in the top right hand side of your 1-on-1, and adding this link to your calendar invite - you have a handy shortcut to your 1-on-1 exactly where and when you need it - regardless of the tools you're using or changes to the meeting invite from either the manager or the direct report.

How can users access 1-on-1s (new)?

The feature is available on the top navigation bar.

Who can see the content of a 1-on-1 conversation (new)?

Only the manager and direct report can access their 1-on-1 content.

Can Account Admin, view the content of 1-on-1 (new) conversations for other employees?

The data shared in 1-on-1s is private between the manager and the direct report. Account Admins do not have permission to view 1-on-1 content for employees who are not their direct reports or manager.

How can Account Admin track 1-on-1 meeting engagement?

Account Admin have access to the 1-on-1 participation report, which provides statistics on 1-on-1 engagement. For further details, check out our support guide.

What happens once a 1-on-1s conversation (new) is set up?

Either the manager and direct report can access the conversation, update it immediately, and can continuously add or change their input.

Can managers and employees both add and see each others agenda items?

Yes, agenda items and notes can be added and seen by both the employee and manager.

Can I customize parts of 1-on-1s (new), like check-in questions or reminder notifications?

Agenda items and notes can be customized by the manager and direct report. Check-in questions and reminder messages cannot be customized.

Can I export the 1-on-1s (new) data?

Currently, direct export functionality for 1-on-1s isn't available in Culture Amp. However, you can use a workaround by pressing Command P (Mac) or Ctrl P (PC) to print and then save the content as a PDF.

Are 1-on-1s (new) available in languages in addition to English?

Yes, 1-on-1s are available in our Tier 1 and Tier 2 Languages.

Why are some of my direct report not showing up under 1-on-1s (new)?

Your employee data is handled by your Culture Amp Account Administrator, typically a member of your HR team. Start by checking with your Account Admin internally to ensure that your direct report is correctly assigned to you as their manager under both the Manager and Manager Email demographic. If any updates are needed to their user profile, your Account Admin has permission to make those changes. Please note that any demographic updates usually takes around 15-30 minutes to appear in the 1-on-1s (new) page in the platform.


💬 Need further help? Simply reply with “Ask a Person” in a Support Conversation to speak directly with a Product Support Specialist.

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