Who can use this feature?
Users
Available on:
All subscriptions that include Performance with Anytime feedback enabled.
External feedback allows you to gather insights from individuals outside your organization, such as customers, vendors, partners, or consultants. This type of feedback is important for understanding performance and gaining perspectives that might not be visible internally.
Tip: External feedback can help you uncover unbiased insights, enriching your understanding of your performance and areas for improvement.
How to submit a request for external feedback
Click on the Feedback tab in the main menu.
Choose the Anytime feedback option from the dropdown.
Click on the External feedback tile to open the request page.
Fill in the full name and email address of the person you want feedback from.
Include a short introduction about yourself and the work you’ve done together.
Pose specific questions, such as:
"What am I doing well?” and
“What could I improve on?”
Check the terms and conditions box, then click Request feedback.
After you submit your request, the person you are requesting feedback from will receive an email notification.
Note: If the external person does not want to receive these emails and wishes to unsubscribe, they can reply with "Ask a Person" in a support conversation to get help from a Product Support Specialist.
When they click Give feedback, they will be prompted to complete the form and send their feedback.
Track your requests for external feedback
Click on the Feedback tab in the main menu.
Choose the Anytime feedback option from the dropdown.
Click on the External feedback tile to open the request page.
Go to the Request history tab to see details of your submitted requests.
View external feedback received
Click on the Feedback tab in the main menu.
Choose the Anytime feedback option from the dropdown.
Go to the Feedback received tab to view feedback you've received.
Managers can access their direct reports' external feedback via the Employee Profile.
Important considerations
Requests for external feedback cannot be canceled once submitted.
All external feedback will be visible to the employee’s direct manager.
External feedback cannot be deleted.
Managers can only access their direct reports' external feedback via the Employee profile, not through Anytime feedback.
FAQs
Can I hide external feedback from my manager?
Can I hide external feedback from my manager?
No, all external feedback is automatically visible to your direct manager.
As a manager, can I request external feedback for my direct reports?
As a manager, can I request external feedback for my direct reports?
No, managers cannot request external feedback on behalf of others. Direct reports must submit their own requests.
How can I view my direct reports' external feedback?
How can I view my direct reports' external feedback?
Navigate to your direct report’s Employee profile and check the External feedback tab.
Can Culture Amp administrators customize the feedback questions?
Can Culture Amp administrators customize the feedback questions?
No, the questions in the external feedback request cannot be modified.
Can I cancel an external feedback request I submitted?
Can I cancel an external feedback request I submitted?
No, once submitted, external feedback requests cannot be canceled.
Are notifications sent through Slack or Microsoft Teams?
Are notifications sent through Slack or Microsoft Teams?
At this stage, notifications are email only.
Will a task notification appear on the performance home page when feedback is completed?
Will a task notification appear on the performance home page when feedback is completed?
No task notifications will appear; feedback goes directly to the Feedback received tab.
Are reminder emails sent if a feedback request is not completed?
Are reminder emails sent if a feedback request is not completed?
No reminder emails are sent at this stage.
Can Admin see this feedback, and will it be included in any reports?
Can Admin see this feedback, and will it be included in any reports?
Feedback data will not appear in any reports and admins will not have the right to request feedback data linked by way of a data export request.
Related pages:
💬 Need help? Just reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.