What can I learn from this page?
An overview of the Account Admin role, how you can navigate the platform in this role and what resources you have available to help you
Who is this guide for?
Congratulations - you've been given the keys to the castle! Becoming an account admin can be exciting and feel overwhelming depending on what you need to do. With this level of access, you can now perform all account setup and survey tasks and access all prior and current surveys. Understandably, you may be wondering what you should do next.
Step 1: Get to Know the Resources Available to You
First, we recommend you familiarize yourself with the educational resources that are available to you. These include live training (on both the technical and philosophical aspects of the platform), on-demand learning, and where to go for general support.
- Get trained up: Most admins start by learning the technical aspects of the platform. If you'd like to take on-demand courses or watch recorded training at your own pace, dive straight into Culture Amp Training, our customer learning platform. Most customers start with Welcome to Culture Amp course.
NOTE: Your account may be hosted on our EU server, if so you will notice ".eu." at the start of your account URL. Please head to Culture Amp Training, or start with the Welcome to Culture Amp course.
If your organization is using the EU data center, please use this link to access Culture Amp Training.
- Explore the Support Guide: Our help center has everything from articles on how to launch a survey to the science behind the platform. Feel free to poke around or check out the following articles that new admins often find useful:
- Our step-by-step survey preparation checklist
- Depending on which type of feedback you’re working on, we recommend the following:
- Inclusion survey checklist
- Understanding common Effectiveness use cases
- Understanding onboard and exit survey work flows
- Understanding role permissions in Culture Amp Performance
- Ask Support for help: There are a few ways to get in touch with us. Access live chat with a Product Support Specialist by clicking this button in the top-right of your screen while in the platform. If you prefer email, you can always reach out to firstname.lastname@example.org with any questions about the platform or your plan.
Step 2: Check Off Your In-platform To Do’s
What you want to do next depends on where you are in your employee feedback journey.
- If you’re the main user of Culture Amp:
- Visit your Account Administration page and confirm your settings, including setting up HRIS integrations or Slack notifications.
- Make sure your employee data is accurate by uploading or updating.
- Add other admins as necessary. Note: they will need to be a user in the system before they can be added as an admin.
- If you’re working within a team of Culture Amp administrators:
- Check out who the other Admins are and connect with them to get more context on your account.
- Dig into previous surveys by viewing survey reports on the Reports page.
Step 3: Join the Community!
Here at Culture Amp, we like to call ourselves People Geeks. A People Geek is someone who is dedicated to enabling people and passionate about the power of employee feedback. Now that you’re an admin, you’re welcome to join our community to connect with other people geeks like yourself. Visit Culture First to get started.
Welcome to the Culture Amp family! We are so glad you're here. We hope you have a great onboarding experience and are here to help you along the way.