The launch plan for your Exit Survey will determine how and when exit survey invites and reminders will be issued to your employees. The configuration options for your launch plan will depend on the workflow that you are using and if you would like to configure automation or not.

The Survey Only workflow is the most common configuration used by customers. Using this approach, an administrator initiates an onboard/exit process which will send a survey email invite to the employee. Once the employee submits their survey response, their answers are immediately available in the results dashboards and the process is completed.

The Launch Plan page will contain the following configuration items:

Onboard and Exit surveys are most commonly sent one at a time, as a person enters or leaves an organization, see starting an onboard/exit process. If you have high volumes of new hires or exits and sending surveys one at a time is too time consuming, you may wish to configure automated surveys.

On a daily basis, the platform will use these dates to determine any employees that should receive a survey. Because of this, you will need to regularly update your Employee Data file to reflect any new hires or exits. Don't worry - you can still trigger surveys manually even though automation is configured. This can be handy when you have been given very short notice of someone starting/leaving, and you need to send a survey quickly.

You can also ask the Support Team to specify a particular demographic to check before issuing an exit survey automatically. For example an 'Exit Eligible' demographic can be used to define which people should, and should not receive an exit survey (e.g. involuntary terminations may not be appropriate to send a survey to). The possible values must be 'Yes, Y, On and True' (non case sensitive) for the system to recognize that a survey can be sent to the employee.

The Survey & Interview Workflow is used where you want the option for someone to follow up with the employee for an onboard/exit interview once they have completed their survey, and have this captured in Culture Amp. This provides the opportunity for a more detailed exploration of the employees responses and therefore the possibility of direct intervention or action based on the employees response. Some people use the basic setup and do occasional interviews but the Survey & Interview Workflow is used when this is a standard approach. The Survey & Interview Workflow introduces the concept of an 'Interviewer'. The Interviewer is an individual who is responsible for managing and potentially reviewing responses from the onboard/exit process. This is typically the employee's manager or someone from HR. Interviewers and Administrators can review the employee's individual responses prior to the interview to capture any notes and prepare. The Survey & Interview Workflow is illustrated below.

The Launch Plan page will contain the following configuration options: