Who can use this feature?
Available on:
All Culture Amp subscriptions that include Engagement.
The launch plan for your Exit Survey will determine how and when exit survey invites and reminders will be issued to your employees. The configuration options for your launch plan will depend on the workflow that you are using and if you would like to configure automation or not.
Survey only workflow
The Survey Only workflow is the most common configuration used by customers. Using this approach, an administrator initiates an onboard/exit process which will send a survey email invite to the employee. Once the employee submits their survey response, their answers are immediately available in the results dashboards and the process is completed.
The Launch Plan page will contain the following configuration items:
Item | Description |
Survey Due | This value will be used to set a default Survey Due date on the 'start onboard survey' screen. This date can be altered by the administrator issuing the survey |
Reminder | How many days prior to the survey due date, should a reminder be sent to the employee if they are yet to submit their survey? |
Send Time | What time of day would you like reminder notifications to be sent for this survey? |
How to automate them
Onboard and Exit surveys are most commonly sent one at a time, as a person enters or leaves an organization, see starting an onboard/exit process. If you have high volumes of new hires or exits and sending surveys one at a time is too time consuming, you may wish to configure automated surveys.
On a daily basis, the platform will use these dates to determine any employees that should receive a survey. Because of this, you will need to regularly update your Employee Data file to reflect any new hires or exits. Don't worry - you can still trigger surveys manually even though automation is configured. This can be handy when you have been given very short notice of someone starting/leaving, and you need to send a survey quickly.
Item | Description |
Invitation | How many days prior to an employee's end date, should they be invited to take the survey? |
Survey Due | How many days after the survey invite has been issued is the survey due to be submitted? |
Reminder | How many days prior to the survey due date, should a reminder be sent to the employee if they are yet to submit their survey? |
Send Time | What time of day would you like invite and reminder notifications to be sent for this survey? |
You can also ask the Support Team to specify a particular demographic to check before issuing an exit survey automatically. For example an 'Exit Eligible' demographic can be used to define which people should, and should not receive an exit survey (e.g. involuntary terminations may not be appropriate to send a survey to). The possible values must be 'Yes, Y, On and True' (non case sensitive) for the system to recognize that a survey can be sent to the employee.
Tip: If an employee's end date isn’t entered into Culture Amp until their last day, they will be deactivated and won’t receive the automatic Exit survey invitation. To ensure they get the survey, please make sure the End Date is entered in the platform (either through HRIS sync or manual import) at least one day before their last day. This way, the Exit Survey will be automatically triggered.
Survey & interview workflow
The Survey & Interview Workflow is used where you want the option for someone to follow up with the employee for an onboard/exit interview once they have completed their survey, and have this captured in Culture Amp. This provides the opportunity for a more detailed exploration of the employees responses and therefore the possibility of direct intervention or action based on the employees response. Some people use the basic setup and do occasional interviews but the Survey & Interview Workflow is used when this is a standard approach. The Survey & Interview Workflow introduces the concept of an 'Interviewer'. The Interviewer is an individual who is responsible for managing and potentially reviewing responses from the onboard/exit process. This is typically the employee's manager or someone from HR. Interviewers and Administrators can review the employee's individual responses prior to the interview to capture any notes and prepare. The Survey & Interview Workflow is illustrated below.
The Launch Plan page will contain the following configuration options:
Item | Description |
Survey Due | How many days after the survey invite is issued is the survey due to be submitted?
This date will default the Survey Due date on the 'start onboard survey' screen |
Interview Due | How many days after the survey due date is the interview due to be completed?
This date will default the Interview Due date on the 'start onboard survey' screens |
Reminder | How many days prior to the Survey due date, should a reminder be sent to the employee if they are yet to submit their survey? |
Interview Reminder | How many days prior to the Interview due date, should a reminder be sent to the interviewer if they are yet to complete the exit survey process? |
Send Time | What time of day would you like reminder invites & reminders to be sent for this survey? |
💬 Need help? Just reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.