What can I learn from this page? | How to help survey participants without access to an email address or computer, to instead take the survey via a shared kiosk. |
Who is this guide for? | Account Admins, Survey Admins, Survey Creators |
If some of your employees don’t have access to an email address or a computer, you’ll want to activate kiosk mode.
Activating Kiosk Mode allows employees to use a unique code to access the survey. This code could be determined by you, such as an Employee or Payroll ID (whatever code you use will need to be in the 'Employee ID' field in your employee data), or automatically generated by us. These codes can be then used by employees to complete the survey at a "survey kiosk". A kiosk is any device that can be shared by multiple employees, with online access (an internet connection). This may be a group of shared computers, a bank of iPads, or even a few smartphones. Employees can also access the survey using their unique code on their personal smartphone or computer.
📌 Note:
Kiosk mode is currently available for Engagement, Onboarding, and Exit surveys only. Culture Amp needs to enable it for a specific survey first so make sure you get in touch!
For Onboarding and Exit surveys, randomly generated codes aren't an option. Participants need to have an Employee ID and use that as the code for these surveys.
Keep in mind for all surveys, including the Exit survey, users must be active in the platform to access the survey via kiosk.
To turn on kiosk mode for your survey, just reply with "Ask a Person" in a Support Conversation to speak with a Product Support Specialist.
Once enabled on your account, you will be able to turn on kiosk mode for specific surveys via the Communications page in your Survey Configuration.
Once you turn kiosk mode on, you will be able to:
Select whether you’d like to use Employee ID or a generated code (Engagement surveys only).
Customize the message that will be seen by employees before they start the survey. This can be done for every language enabled on that survey.
Download the codes assigned to each employee from the Participants page in your survey configuration.
Preview the survey and download the survey link.
Once the survey is live, you'll need to share the link and kiosk code information with participants for them to take the survey.
This is what participants will see when they click the survey link:
📌 Note: the text will reflect the custom message you entered when setting up Kiosk Mode.
Access Generated Kiosk Codes or Export a List (Engagement only)
When you're ready to download the list of unique codes, head to the Participants page. From there you can select all participants for the survey and then export your kiosk codes via the export kiosk codes button.
Once you've added the specific demographics that you'd like included in the kiosk code export (any demographics previously set up on the Communications page will be auto-populated), click 'Export codes' and an Excel file with the requested data will begin to download. It's often easier to manage if you set up a 'survey method' demographic in advance, so you can more easily isolate the people who need a code (because they don't have an email address, or ready access to a device to check their email). The Excel export includes all participants in the survey, whether they have an email address or not.
It will look something like this:
Now you can distribute the Kiosk codes to participants in the most suitable manner.
📌 Note: The Excel file will contain a link a person can use instead of their kiosk code, however opening links from within Excel is problematic. People will need to copy and paste their link into a browser tab.
To find your survey URL, navigate to the kiosk mode section on your Communications page and click the 'kiosk survey link' button.
💡 Tip: It's also worth noting that if participants receive an email invitation to a survey and then subsequently a kiosk code, participants can submit their survey either via the unique survey link or with the kiosk code.
When the survey is live, you can turn kiosk mode off to disable kiosk access without impacting participants taking the survey via an email link.
📌 Note: Kiosk codes are generated as you add participants to your survey, but once generated, they do not change for participants regardless of turning kiosk mode off or on.
See also:
💬 Need help? Just reply with "Ask a Person" in a Support Conversation to speak with a Product Support Specialist.