What can I learn from this page?
Get answers to common questions you might encounter while completing an Engagement/Attributed type survey
Who is this guide for?
What is the purpose of an Engagement Survey?
Employee engagement is a measurement of how happy, successful and engaged you and your teammates are and is most commonly understood and measured through surveys! Employee engagement is just one facet of the employee experience, but it plays a major role in shaping the overall experience.
One of our aims with Culture Amp is to create a straightforward survey experience. To get started with your Engagement/Attributed survey journey, we've compiled answers to the most common queries that participants have while using the Culture Amp platform.
What is an Attributed Survey?
Attributed Surveys are the most common format used in Culture Amp and are typically used to run Engagement-type surveys. As each organization is unique, there are many different types of surveys that can fall in this format (ex: Your Voice, Pulse Survey). Attributed Surveys tie each individual survey response back to a corresponding employee record stored in your account. Culture Amp will email a unique survey link to each respondent and will track the status of their response throughout the survey. Culture Amp's configured reporting rules, which typically only show results in aggregate, ensure that no individual response is ever shown. You can find out more about the differences between an Attributed survey in comparison to an Unattributed here.
Can I edit my survey response?
You cannot make changes to a submitted response. However, you have the option to reset your survey link and start the survey from scratch. Keep in mind that resetting the survey will erase all your previous answers, requiring you to complete the survey from the beginning.
To reset your survey response, follow the below steps:
1. Find your original survey link (in the invitation email/notification)
2. Click Redo Survey at the bottom of the survey’s Thank You page
3. Check your inbox for the new survey link
I never received my survey link
If you're unable to find your survey link, you can try the below steps:
Check your email inbox and spam folder
If you still can't find the link after trying the steps above, it is possible that you may not have been added to the survey as a participant. For further help, we recommend getting in touch with an internal Admin who's maintaining the survey. The Admin will most likely be a member of your HR/People team. We're not able to add you here at Culture Amp, but your internal Administrators will be able to either add you to the survey or explain the eligibility rules.
I already completed the survey, why did I receive this email reminder?
If you have received a reminder email to complete a survey that you believe was already submitted, there are a couple of steps you can take to double-check:
Click your personal survey link from the reminder email. If you see the notification 'Thank you - Your responses have been submitted to Culture Amp,' your response has already been sent, and there's no need for further action. If you are wondering why you received a reminder, check the email's send time/date, as you might be looking at an older reminder.
If the link takes you to the welcome page of the survey, this indicates that your survey has not been submitted. Any previously saved response data will be visible when you click Take Survey from your welcome page. To submit your responses, scroll to the bottom of the page and click Submit Survey:
Alternatively, log in to Culture Amp and check your Tasks list on the homepage. If a task to complete the survey is showing, this indicates your survey has not been submitted. To action, click on the task and follow the same steps as above to submit your response.
Where do I find my kiosk code?
Kiosk codes to access a survey will be one of two options - a randomly generated 8-character code or the Employee ID assigned to your user profile in Culture Amp.
If you're unsure of your kiosk code, you can try the below steps before reaching out to your People Team:
Try entering your Employee ID to access. Make sure to incorporate any leading zeros before the number itself if applicable.
Check your email inbox for any communications sent about the survey. If your kiosk code is a randomly generated code, your company will likely have included this information in any communications shared.
If you're still unable to access the survey after these steps, please reach out to the internal Admin who's maintaining the survey. The Admin will most likely be a member of your HR/People team. They will best be able to provide further guidance or explain the eligibility rules for this survey.
My kiosk code doesn’t work
There are a few reasons why your code may fail:
You are entering the incorrect code. Kiosk codes are case-sensitive. Make sure the code matches exactly (numbers, capital letters, etc.) and that there are no spaces before or after the code itself when you copy it across.
The survey linked to your kiosk code may have already been submitted. This can occur if either you or another participant has entered your code to submit a response already. Reach out to firstname.lastname@example.org or your HR team if you need your code reset.
You have not been added to the survey as a participant. We recommend getting in touch with an internal Admin who's maintaining the survey. The Admin will most likely be a member of your HR/People team. We're not able to add you here at Culture Amp, but the Administrators will be able to either add you to the survey or explain the eligibility rules.
I received a 403 error when clicking on my link
There are a few reasons you may be receiving a 403 error which we'll explore below:
1. The link you are clicking is broken
When you click on your personal survey link, the email software you are using can sometimes cut off certain elements in the link, leading the link not to work. As this is something the email software defaults to, we cannot change this on our end.
Here are some troubleshooting methods you can try:
Copy and paste the entire link into your browser window directly. Make sure to include the “?secret=xxxx” section at the end of the link when you copy it.
You can also try and copy and paste your link into a new Incognito Window in your browser to avoid any cached data that might interfere with the process.
2. SSO sign-in error (email mismatch)
You are logging in to the platform via SSO to take the survey and the email associated with your profile in Culture Amp does not match the email associated with your profile in your internal SSO directory. When SSO is enabled as a login method, it's necessary for the email addresses to match across both platforms (SSO platform & Culture Amp platform). If the email addresses don't match, this will result in a 403 error page. Reach out to your internal IT team to confirm that you have been provisioned access to Culture Amp properly and that the correct email has been set up for you.
to help troubleshoot further you also can run the following Chrome Extension from the start of your sign-in process to the point where you see the 403 error message.
Once the 403 page has been displayed, there will be an option to Export a report and save this to your device. Share this report with your IT team to help them identify any misalignments with your access permissions.
3. SSO sign-in error (not an active user)
This error can also occur if you are logging in to the platform via SSO to take the survey and you are not set up as an active user in the Culture Amp platform. In order to access the platform, it's necessary for you to have an active user profile in Culture Amp using the same email address associated with your organization's Single Sign-On platform.
I’m afraid this isn’t something we’ll be able to resolve for you directly, as the user data is managed by your organization's internal Account Administrators. We recommend emailing your HR/People Team for help as they'll be able to assist you with this issue.
Are my responses confidential?
For Attributed/Snapshot type surveys such as an Engagement, it's more important to understand how employees are feeling generally, so aggregated results provide more meaningful and representative feedback.
People with access to the results can only see results in demographic groups (or combinations of demographic groups) according to the reporting minimum number set for the survey. We do not display individual responses.
For example, if your organization has set the reporting group minimum to 5, at least 5 responses have to be submitted within any filtered group e.g. Department > Finance or a combination of demographic groups e.g. Department > Finance filtered further by Location > Melbourne for the aggregate responses to be visible in reports.
We at Culture Amp issue you a personal link, so we can send you a reminder email if you have not submitted your survey by the due date. Nobody at your organization knows your link or can identify whether you have or have not taken the survey.
To learn more about the reporting rules of your survey, check out the specific rules link in your survey invitation and reminder emails or click into settings for this survey on the survey welcome screen:
The settings for this survey and your survey notifications will also tell you whether or not Raw Data Extract is available, and if so, who will have access to your feedback.
Part of our aim as an external party is to provide confidence around the confidentiality of the results. If you have any other concerns or queries, feel free to email our support team directly at email@example.com
Are my comments confidential?
Our surveys are not anonymous, but they are confidential. Confidential surveys do not identify comments. However, it's naturally possible to identify yourself by the content of your comment. If you'd like to remain confidential, do not include identifying information such as people's names or departments and be careful to use generic language.
Comments will also be hidden for groups smaller than the comment reporting group minimum of the survey. To view the reporting minimums of your survey, just click into the specific rules link in your survey invitation and reminder emails or click into settings for this survey on the welcome screen of the survey:
What is a raw data extract?
A raw data extract includes line-by-line results of a survey, meaning that your results are fully identifiable. This level of data is only accessible to a Survey Data Analyst, a role designated within the Culture Amp platform. They should ensure access to this data is extremely controlled. A company may make data exportable with a Raw Data Extract because they want to run more in-depth analyses of the data off of the platform.
Will my answers autosave?
Yes. Culture Amp allows you to save your changes every time you use it. This means you can use the original link that was provided to return to where you left off. However, be aware that this link will not function after the survey is closed. For most survey types, you will be sent a reminder to complete the survey if you have not done so before the survey's closing date. You can even switch between devices while completing your survey.
Despite the above, we do recommend actively saving your response as you go as a precaution using the save and exit icon at the bottom of the survey form.
My answers did not save, can they be retrieved?
In the event of any technical mishaps such as connection issues, your survey response may be lost if it was not actively saved or submitted prior.
Unfortunately, if this occurs, we are unable to recover the lost data.
As best practice, we recommend saving your response as you go by clicking the save and exit icon at the bottom of the survey form.
You can return to your survey at any stage by clicking the link in your invite or reminder email.
How do I access my reports?
When a report is shared with you, you will receive an email notification which will include a link to the report. If you have never logged into the platform and your company doesn't currently use Single Sign-On, you will be prompted to create a password to access the platform. See our support article for further guidance.
Once you have logged in you will be directed to your Home Page. From there click Feedback > Surveys > Reports > View Report next to the relevant survey.
If multiple reports have been shared with you for the same survey, you can move between these by clicking the select report filter to the left-hand area of the page. The report types displayed depend on how your Survey Admin has set the reports up for your survey.
For more guidance on accessing, filtering and exporting your results, check out our support guide.