What can I learn from this page?
What 'not specified' refers to in survey reports
Who is this guide for?
Account Admins, Survey Admins, Survey Creators, Report Viewers
When viewing survey results, or participation by demographic, you may see a category called 'Not Specified' in your reports.
This represents the group of people that have taken the survey, but there was no demographic value assigned to them for the selected demographic group. For example, they have no Manager listed, or their Department data is blank. The platform doesn't have a category for them, so they are bundled together as 'unknowns'.
This is a data issue, and can be rectified by improving your employee data.
You will need to update your employee data and assign everyone to a demographic category if you want to avoid the "Not Specified" label.