Question-level comments in surveys are enabled by default. Thinking about turning them off? There are a few things to consider before making the switch. In this article, we'll explore the pros and cons of question-level comments and how they can impact your survey results.

Generates more comments for richer feedback: One of the main benefits of keeping question-level comments enabled is that it can lead to an increased number of comments. This can provide more valuable feedback for your organization to work with.

Simplifies categorization for HR and leaders: With more comments to work with, it becomes easier for HR and leadership to categorize and analyze the feedback. This can aid in identifying key themes and areas for improvement.

Provides specific insights: Question-level comments allows for the extraction of detailed insights related to each question. This can provide greater accuracy for action plans and help identify specific areas for improvement.

Facilitates filtering by sentiment and response: Advanced filtering options can be used to better understand the feedback provided in question-level comments. This can help identify patterns and trends in sentiment and responses.

Adds context and clarifications: Employees can provide additional context, clarifications, or perspectives that may be missed in initial responses. This can provide a deeper understanding of the feedback and help identify potential solutions.

Supports insight sharing: People Scientists can share representative comments to bolster insights. This can help provide a more well-rounded understanding of the feedback and its implications.

Tracks engagement levels: Use question-level comments to track which questions are attracting the most and least comments. This can provide valuable insights into employee engagement levels.

Comment AI summaries: Our Google-powered AI comment summaries make understanding themes from comments easy. These summaries are currently available at the survey level and will be coming to demographic reports soon.

Increases volume of comments: One of the main drawbacks of question-level comments is that it can lead to a higher volume of comments to read and manage. This can be time-consuming and overwhelming for some organizations.

Results in longer free-text entries: With more comments being provided, it's likely that some of them will be longer and more time-consuming to process. This can make it more challenging to analyze the feedback.

Challenges in theming comments: With a higher volume of comments and potentially longer responses, it may be more challenging to categorize and theme the comments.

Question-level comments are on by default. To confirm, check for the Add comment option next to your rating questions when previewing your survey.

While there are considerations to be made, question-level comments can significantly enhance the depth and quality of feedback you receive. Weighing the pros and cons is important, but ultimately, it depends on your organization's goals and priorities. If you want comprehensive feedback to drive meaningful change, leaving question-level comments enabled is a great choice. Just be sure to use the available tools and features to help manage and analyze the feedback effectively.

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