Welcome to Culture Amp! Before you can log in, you'll need to make sure that you’ve been added as an active user to your organisations Culture Amp account. If you're unsure whether you have an account, reach out to your Account Admin—typically a member of your HR or People team—to confirm.
In this guide, we'll walk you through the different ways you can log in to Culture Amp. Depending on what your account has enabled, you may have the option to log in using your email and password, single sign-on (SSO), or Google.
Sign in with email and password
If you're logging in with email and password, follow these steps:
1. Go to the appropriate link based on your region:
2. Enter your email address and click Continue.
3. Enter your password and click Sign In
Sign in with single sign-on (SSO)
If single sign-on (SSO) is required for your org, authenticate with your company's SSO provider to sign in:
Use your SSO credentials
Your company should provide you with a specific SSO login link. This link typically looks like:
https://subdomain.cultureamp.com/saml/subdomainwith "subdomain" being replaced by your company name. Here are some examples based on your region:
Make sure to use the exact link provided by your company, as the subdomain will be different for each org.
Ensure your email address in Culture Amp matches the one in your SSO directory.
Note: Matching emails across both platforms is crucial. A mismatch could result in a 403 error. If you're experiencing issues, contact your IT team to verify or update your email information.
Sign in with Google
If your organization uses Google Apps, you can sign in with your Google account:
1. Log in with Google
2. On the Culture Amp login page, select Sign in with Google.
Make sure the email linked to your Google account matches the one used for Culture Amp.
Troubleshoot sign-in issues
If you're having trouble signing in to Culture Amp, here are some common issues and ways to resolve them.
You forgot your password
If you are using email/password to login but you've forgotten your password, follow the steps outlined in the reset your password support guide to set a new password and regain access to your account.
You don't have a password
If this is your first time signing in, then follow the same steps as for resetting a password. This process will create a new password for your account.
Your account is locked
After five unsuccessful sign-in attempts, your account will be locked for one hour. Once the lock period has expired, click the Forgot Password? link on the sign in page to reset your password and unlock your account.
Issues with sign-in options
Verify Your Login Link: The login link you use depends on your data center/region. Ensure you are using the correct URL provided by your Account Admin.
Check Your Login Method: Depending on your account settings, you might log in using different methods, such as:
Email and Password
Single Sign-On (SSO)
Google Apps
If you are unsure on the preferred method, confirm with your Account Admin.
Verify Your Email Association: Confirm that your user profile is associated with the correct email address. If there’s an issue, reach out to your HR team to verify or update your email information.
Clear Browser Cache: Try clearing your browser's cache and cookies. Sometimes outdated or corrupted cache data can cause sign-in issues.
Tip: If you're experiencing issues such as JavaScript being disabled or problems downloading required script files, you can find additional troubleshooting tips in our Troubleshooting sign-in issues guide.
FAQs
Will Culture Amp automatically sign me out if there’s no activity after a certain period?
Yes, Culture Amp will automatically sign you out after 12 hours of inactivity to help keep your account secure.
Why does Culture Amp log me out after a certain time?
This timeout helps keep your account secure. The new 12-hour limit also reduces the need to log in multiple times a day and minimizes the risk of losing unsaved work.
Do I need to sign in to access my survey link?
Sign-in is not typically required to access your survey link. You should receive an invitation via email that includes your survey link, which can be accessed directly without the need to sign in.
If you receive a 403 error when clicking on your survey link, this may be related to a broken link, which can often be resolved by copy and pasting the full survey link directly into your internet browser. If a 403 error persists after trying this, authenticated capture may have been enabled on the survey by your administrators, which means the error may be an issue with your login credentials, and you should reach out to them directly.
Related pages:
💬 Need help? Just reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.