Who can use this feature?
Performance Admin
Available on:
All Culture Amp subscriptions that include Performance with Anytime feedback enabled.
Culture Amp can work with Performance enabled customers (specifically Performance Administrators) who are using the Anytime feedback feature to customise the questions asked in the templates presented when users give unsolicited feedback. This task may take up to 3 days to complete.
Limitations
Question customization is only available for the templates presented when users trigger the Give feedback option. For Request feedback, users need to add their own specific questions to trigger the request.
Slack/MS Teams integration: Note that feedback templates are not yet available in our Slack or MS Teams integrations. Users will see a general "Feedback" box when giving feedback through these platforms.
Customisation limitations: The customisation is limited in terms of structure; we only offer the ability to customise
The wording of the questions (including the ability to add an answer drop down (to select from multiple answers in a drop down list - see example screenshot below)
the number of questions presented per template
the order the templates appear
the number of templates
Character count: There is a minimum character count of 5 (including spaces) for each feedback field. If a user enters under 5 characters they'll see a little warning and it won't be possible for the feedback to be submitted.
How it works
If you'd like to include additional feedback templates or customise the default template set, please populate a copy of this document prior to sending it back to Culture Amp Product Support.
We will use the content you've provided to create the new templates and upload them to your account.
You can usually expect completion within 2 - 3 business days.
Default template Set
Template 1
Template 2
Template 3
Template 4
Template 5
Drop down list example
Related pages:
💬 Need help? Just reply with "Ask a Person" in a Support Conversation to speak with a Product Support Specialist.