This guide outlines the standard notifications Culture Amp Performance users receive. While email is the primary communication method, certain notifications can also be delivered via Slack or Microsoft Teams, depending on your account setup.
To enable or disable notifications, Performance Admins should reply with "Ask a Person" in a Support Conversation to connect with a Product Support Specialist. The typical response time is 3-4 business days.
What to expect
Reminders are triggered at 3PM UTC. This has been determined as the best time to accommodate all customers that utilize our platform.
Performance based communications cannot be manually triggered from the platform. They are sent automatically according to the cadence set below.
Performance communications cannot be customised.
Invites are sent in five minute increments, and may be sent in 'batches' versus all at once.
General:
Communication Topic | Recipient | When | Slack | |
Admin CSV export completed | Requester | real-time | ✓ | X |
Password reset requested | Requester | real-time | ✓ | X |
Anytime feedback:
Communication Topic | Recipient | When | Slack | Microsoft Teams | |
User is invited to provide feedback | Any user | real-time | ✓ | ✓ | ✓ |
User receives feedback | Any user | real-time | ✓ | ✓ | ✓ |
Feedback is commented on | Recipient / Author | real-time | ✓ | ✓ | ✓ |
Recipient shares feedback with another user | Any user | real-time | ✓ | X | X |
Skills summary shared with another user | Any user | real-time | ✓ | X | X |
Weekly automated email to give feedback (optional) | Any user | weekly | X | X | X |
Goals (classic):
Communication Topic | Recipient | When | Slack | Microsoft Teams | |
Any user | daily | ✓ | X | X | |
You were added as a goal owner | Any user | real-time | ✓ | ✓ | ✓ |
Goals digest enabled
If the Goals digest is enabled, only the "Added as goal owner" notification will be sent independently through all enabled communication channels (Email, MS Teams, Slack). All other action-related notifications will be included in the Goal Digest email as detailed here.
Goals digest disabled
When the Goals digest is disabled, users will receive ad-hoc notifications via all enabled communication channels (Email, MS Teams, Slack) for Individual and Team Goals related to the following actions:
Your goal has a new comment
You were mentioned on a colleague's goal
You were added as a goal owner
Direct Report creates or accomplishes a goal
Direct Report identifies a goal as blocked
Direct Report mentions you on one of their goals
Team goal created or accomplished
You've been added as an owner of a team goal
You've been mentioned on a team goal
Self-reflections:
Communication Topic | Recipient | When | Slack | Microsoft Teams | |
Cycle launch | Any user | real-time | ✓ | ✓ | ✓ |
Reminder to complete (7 day remaining) | Any user | 7 days prior | ✓ | ✓ | ✓ |
Reminder to complete (1 day remaining) | Any user | 1 day prior | ✓ | ✓ | ✓ |
Direct report submits self-reflection | Manager | real-time | ✓ | ✓ | ✓ |
Direct report edits their submitted self-reflection | Manager | real-time | ✓ | ✓ | ✓ |
Comment provided by manager or direct report | Manager / direct report | within 1 day | ✓ | ✓ | ✓ |
Note:
If employees are added to a Self-Reflection cycle after it starts, they'll still get the initial invite and reminders.
The due date calculation for Self-Reflection reminders includes weekends (calendar days).
Performance reviews:
Communication Topic | Recipient | When | Slack | Microsoft Teams | |
Participants nominate peers | Employees included in cycle | launch date + time scheduled in cycle | ✓ | ✓ | ✓ |
Manager select peer reviewers | Managers of employees in cycle | launch date + time scheduled in cycle | ✓ | ✓ | ✓ |
Reviewers to complete feedback requested of them | Selected reviewers | launch date + time scheduled in cycle | ✓ | ✓ | ✓ |
Reminder for reviewers to complete feedback requested of them | Selected reviewers | 7 and 1 day prior to close date | ✓ | ✓ | ✓ |
Manager review direct reports | Managers of employees in cycle | launch date + time scheduled in cycle | ✓ | ✓ | ✓ |
Reminder for Manager to review direct reports | Managers of employees in cycle | 7 and 1 day prior to close date | ✓ | ✓ | ✓ |
Reviewers have completed feedback requested of them | Managers of employees in cycle | batched email delivered following morning, real-time app notification | ✓ | ✓ | X |
Review automated requests | Managers of employees in cycle (cycle includes upward feedback and automatic requests) | Launch date and time of ‘Managers review requests step’ | ✓ | ✓ | ✓ |
Collaborator has been added to a manager Review | Collaborators that are added to a Manager Review | Real-time notification | ✓ | X | X |
Note: If you add employees to a Performance Review cycle after it's started and the Manager review part has begun, the manager won't get the first email invite. Instead, they'll receive a task in the platform and any follow-up reminder emails. More details on when notifications are sent below:
For Collaborators: If a cycle is scheduled, and a collaborator is added, they'll still get real-time notifications.
For Manager reviews: Due date reminder calculation only counts weekdays.
For Peer & upward feedback: Due date reminder calculation includes weekends (calendar days)
Manager-requested feedback:
Communication Topic | Recipient | When* | Slack | Microsoft Teams | |
Invite to provide one or more peer or upward feedback | Any user | daily | ✓ | ✓ | ✓ |
Feedback has been submitted from one or more requests | Manager | daily | ✓ | ✓ | ✓ |
Direct report receives feedback shared by author | Any user | real-time | ✓ | ✓ | ✓ |
Reminder to provide outstanding feedback | Any user | weekly on Fridays | ✓ | ✓ | ✓ |
Feedback comment provided by author or manager | Manager / author | real-time | ✓ | ✓ | ✓ |
Calibrations:
Communication Topic | Recipient | When | Slack | Microsoft Teams | |
When a calibration view is shared | Any user | real-time | ✓ | X | X |
When a rating is changed on a direct reports review in a calibration cycle | Manager | real-time | ✓ | X | X |
Shoutouts:
Communication Topic | Recipient | When | Slack | Microsoft Teams | |
User has received a shoutout | Any user | real-time | X | ✓ | X |
Automated response to a shoutout | Any user | real-time | X | ✓ | X |
Any shoutout notifications can be viewed under Mentions & Reactions in Slack.
Related pages:
💬 Need help? Just reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.