What Can I learn from this page?	Information on the different invitation and reminder communications sent in Performance
Who is this page for?	Performance Admins, Perform HRBP

Overview

This article covers standard communications that Culture Amp Performance users can receive.

Email is the primary method for all communications. Specific communications are deliverable via Slack or Microsoft Teams, depending on your account configuration.

📌 Note: To enable or disable Performance notifications (Email/Microsoft Teams/Slack), Performance Admins should contact our Culture Amp Support team via email at support@cultureamp.com or reply with Ask a Person to speak with a specialist during a chat conversation. Typical turnaround time is 3-4 business days.

What to Expect:

The following screenshot provides an example of what to expect from e-mail communications coming from Culture Amp Performance:

📌 Note:

Reminders are triggered at 3PM UTC. This has been determined as the best time to accommodate all customers that utilize our platform.
Performance based communications cannot be manually triggered from the platform. They are sent automatically according to the cadence set below.
Performance based communications cannot be customised.
Invites are sent in five minute increments, and may be sent in 'batches' versus all at once.

General:

Communication Topic	Recipient	When	Email	Slack
Admin CSV export completed	Requester	real-time	✓	X
Password reset requested	Requester	real-time	✓	X

Anytime Feedback:

Communication Topic	Recipient	When	Email	Slack	Microsoft Teams
User is invited to provide feedback	Any user	real-time	✓	✓	✓
User receives feedback	Any user	real-time	✓	✓	✓
Feedback is commented on	Recipient / Author	real-time	✓	✓	✓
Recipient shares feedback with another user	Any user	real-time	✓	X	X
Skills summary shared with another user	Any user	real-time	✓	X	X
Weekly automated email to give feedback (optional)	Any user	weekly	X	X	X

Goals (classic):

Goals Digest Enabled

If the Goals Digest is enabled, only the "Added as goal owner" notification will be sent independently through all enabled communication channels (Email, MS Teams, Slack). All other action-related notifications will be included in the Goal Digest email as detailed here.

Communication Topic	Recipient	When	Email	Slack	Microsoft Teams
Daily goal digest	Any user	daily	✓	X	X
You were added as a goal owner	Any user	real-time	✓	✓	✓

Goals Digest Disabled

When the Goals Digest is disabled, users will receive ad-hoc notifications via all enabled communication channels (Email, MS Teams, Slack) for Individual and Team Goals related to the following actions:

Your goal has a new comment
You were mentioned on a colleague's goal
You were added as a goal owner
Direct Report creates or accomplishes a goal
Direct Report identifies a goal as blocked
Direct Report mentions you on one of their goals
Team goal created or accomplished
You've been added as an owner of a team goal
You've been mentioned on a team goal

Self-Reflections:

Communication Topic	Recipient	When	Email	Slack	Microsoft Teams
Cycle launch	Any user	real-time	✓	✓	✓
Reminder to complete (7 day remaining)	Any user	7 days prior	✓	✓	✓
Reminder to complete (1 day remaining)	Any user	1 day prior	✓	✓	✓
Direct report submits self-reflection	Manager	real-time	✓	✓	✓
Comment provided by manager or direct report	Manager / direct report	within 1 day	✓	✓	✓

📌 Note:

If employees are added to a Self-Reflection cycle after it starts, they'll still get the initial invite and reminders.
The due date calculation for Self-Reflection reminders includes weekends (calendar days).

Performance Reviews:

Communication Topic	Recipient	When	Email	Slack	Microsoft Teams
Participants nominate peers	Employees included in cycle	launch date + time scheduled in cycle	✓	✓	✓
Manager select peer reviewers	Managers of employees in cycle	launch date + time scheduled in cycle	✓	✓	✓
Reviewers to complete feedback requested of them	Selected reviewers	launch date + time scheduled in cycle	✓	✓	✓
Reminder for reviewers to complete feedback requested of them	Selected reviewers	7 and 1 day prior to close date	✓	✓	✓
Manager review direct reports	Managers of employees in cycle	launch date + time scheduled in cycle	✓	✓	✓
Reminder for Manager to review direct reports	Managers of employees in cycle	7 and 1 day prior to close date	✓	✓	✓
Reviewers have completed feedback requested of them	Managers of employees in cycle	batched email delivered following morning, real-time app notification	✓	✓	X
Review automated requests	Managers of employees in cycle (cycle includes upward feedback and automatic requests)	Launch date and time of ‘Managers review requests step’	✓	✓	✓
Collaborator has been added to a manager Review	Collaborators that are added to a Manager Review	Real-time notification	✓	X	X

📌 Note: If you add employees to a Performance Review cycle after it's started and the Manager review part has begun, the manager won't get the first email invite. Instead, they'll receive a task in the platform and any follow-up reminder emails. More details on when notifications are sent below:

For Collaborators: If a cycle is scheduled, and a collaborator is added, they'll still get real-time notifications.
For Manager Reviews: Due date reminder calculation only counts weekdays.
For Peer & Upward Feedback: Due date reminder calculation includes weekends (calendar days)

Manager-Requested Feedback:

Communication Topic	Recipient	When*	Email	Slack	Microsoft Teams
Invite to provide one or more peer or upward feedback	Any user	daily	✓	✓	✓
Feedback has been submitted from one or more requests	Manager	daily	✓	✓	✓
Direct report receives feedback shared by author	Any user	real-time	✓	✓	✓
Reminder to provide outstanding feedback	Any user	weekly on Fridays	✓	✓	✓
Feedback comment provided by author or manager	Manager / author	real-time	✓	✓	✓

Calibrations:

Communication Topic	Recipient	When	Email	Slack	Microsoft Teams
When a calibration view is shared	Any user	real-time	✓	X	X
When a rating is changed on a direct reports review in a calibration cycle	Manager	real-time	✓	X	X

Shoutouts:

Communication Topic	Recipient	When	Email	Slack	Microsoft Teams
User has received a shoutout	Any user	real-time	X	✓	X
Automated response to a shoutout	Any user	real-time	X	✓	X

Any shoutout notifications can be viewed under Mentions & Reactions in Slack.