This guide outlines the standard notifications Culture Amp Performance users receive in the performance experience. While email is the primary communication method, certain notifications can also be delivered via Slack or Microsoft Teams, depending on your account setup.
With the introduction of Unified Performance Cycles, which combine Self-Reflections, Manager Reviews, Peer Feedback, and Upward Feedback into a single streamlined process, notifications are now aligned to support this recommended setup.
Managing Notifications
To enable or disable notifications, Performance Admins should reply with "Ask a Person" in a Support Conversation to connect with a Product Support Specialist. The typical response time is 3-4 business days.
What to Expect
Automatic delivery: Notifications cannot be manually triggered from the platform. They are sent automatically based on the cadence below.
Reminders for incomplete actions: Reminders are only sent to users who haven’t completed their assigned tasks.
Customizable emails: You can tailor email communications to match your organization’s style. However, Slack and Microsoft Teams notifications cannot be customized at this time—but future updates will provide more flexibility.
Batched delivery: Invitations are sent in five-minute increments, meaning they may be delivered in small groups rather than all at once.
General:
Communication Topic | Recipient | Timing | Slack | Microsoft Teams | |
Admin CSV export completed | Requester | Real-time | Yes ✔️ | No ✖️ | No ✖️ |
Password reset requested | Requester | Real-time | Yes ✔️ | No ✖️ | No ✖️ |
Anytime Feedback
Communication Topic | Recipient | Timing | Slack | Microsoft Teams | |
User is invited to provide feedback | Any user | Real-time | Yes ✔️ | Yes ✔️ | Yes ✔️ |
User receives feedback | Any user | Real-time | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Feedback is commented on | Recipient / Author | Real-time | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Recipient shares feedback with another user | Any user | Real-time | Yes ✔️ | No ✖️ | No ✖️ |
Skills summary shared with another user | Any user | Real-time | Yes ✔️ | No ✖️ | No ✖️ |
Weekly automated email to give feedback (optional) | Any user | Weekly | No ✖️ | No ✖️ | No ✖️ |
Goals (classic)
Communication Topic | Recipient | Timing | Slack | Microsoft Teams | |
Daily goal digest | Any user | Daily | Yes ✔️ | No ✖️ | No ✖️ |
You were added as a goal owner | Any user | Real-time | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Goals digest enabled (Goals classic)
If the Goals digest is enabled, only the "Added as goal owner" notification is sent individually. All other notifications are bundled in the Goals Digest email.
Goals digest disabled (Goals classic)
When the Goals digest is disabled, users will receive notifications via all enabled communication channels (Email, MS Teams, Slack) for Individual and Team Goals related to the following actions:
Your goal has a new comment
You were mentioned on a colleague's goal
You were added as a goal owner
Direct Report creates or accomplishes a goal
Direct Report identifies a goal as blocked
Direct Report mentions you on one of their goals
Team goal created or accomplished
You've been added as an owner of a team goal
You've been mentioned on a team goal
Goals (new)
There are no goal notifications for the Goals (new) experience at this stage. This is something we will be looking to add in H2!
Self-Reflections
Communication Topic | Recipient | When | Slack | Microsoft Teams | |
Cycle Launch | Any User | Real-time | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Reminder to Complete (7 Days Remaining) | Any User | 7 Days Prior | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Reminder to Complete (1 Day Remaining) | Any User | 1 Day Prior | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Direct Report Submits Self-Reflection | Manager | Real-time | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Direct Report Edits Their Submitted Self-Reflection | Manager | Real-time | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Comment Provided by Manager or Direct Report | Manager / Direct Report | Real-time | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Note: If employees are added to a self-reflection cycle after it starts, they’ll still receive the initial invite and reminders. The due date for self-reflection reminders only counts weekdays.
Performance Reviews
Communication Topic | Recipient | Timing | Slack | Microsoft Teams | |
Participants nominate peers | Employees in cycle | Launch date & scheduled time | Yes ✔️ | ✔️ Yes | ✔️ Yes |
Managers select peer reviewers | Managers | Launch date & scheduled time | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Reviewers complete feedback requests | Selected reviewers | Launch date & scheduled time | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Reminder: Complete feedback (7 & 1 days before due) | Selected reviewers | 7 & 1 day before | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Reviewer declines request | Managers of employees in cycle | Real-time | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Manager review direct reports | Managers | Launch date & scheduled time | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Reminder: Manager review due (7 & 1 days before) | Managers | 7 & 1 day before | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Reviewers have completed requested feedback | Managers | Next morning batch email | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Comment added to feedback | Manager / Reviewer | Real-time | Yes ✔️ | ✔️ Yes | ✔️ Yes |
Review automated requests (if applicable) | Managers | Launch date & time of review step | Yes ✔️ | ✔️ Yes | ✔️ Yes |
Collaborator added to a Manager Review | Collaborators | Real-time | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Collaboration comment added | Manager / Collaborator | Real-time | Yes ✔️ | ✔️ Yes | ✔️ Yes |
Note:
If you add employees to a Performance Review cycle after the Manager Review step has begun, the manager will not receive the initial email invite. They will receive a task notification in the platform and any follow-up reminder emails.
Collaborators added to a scheduled cycle will still receive real-time notifications.
Due date reminders for all performance units only count weekdays.
Manager-Requested Feedback
Communication Topic | Recipient | Timing | Slack | Microsoft Teams | |
Invite to provide peer/upward feedback | Any user | Daily | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Feedback submitted from one or more requests | Manager | Daily | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Direct report receives feedback shared by author | Any user | Real-time | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Reminder: Outstanding feedback requests | Any user | Weekly (Fridays) | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Feedback comment added | Manager / Author | Real-time | Yes ✔️ | Yes ✔️ | Yes ✔️ |
Calibrations
Communication Topic | Recipient | Timing | Slack | Microsoft Teams | |
Calibration view shared | Any user | Real-time | Yes ✔️ | No ✖️ | No ✖️ |
Rating changed on direct report’s review | Manager | Real-time | Yes ✔️ | No ✖️ | No ✖️ |
Shoutouts
Communication Topic | Recipient | Timing | Slack | Microsoft Teams | |
User receives a shoutout | Any user | Real-time | No ✖️ | Yes ✔️ | No ✖️ |
Automated response to a shoutout | Any user | Real-time | No ✖️ | Yes ✔️ | No ✖️ |
Note: Shoutout notifications appear under Mentions & Reactions in Slack.
Any shoutout notifications can be viewed under Mentions & Reactions in Slack.
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💬 Need help? Just reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.