Who can use this feature?
Available on:
All Culture Amp subscriptions that include Engagement or Effectiveness.
Overview
Sharing qualitative feedback is a powerful way to drive action. To protect employee confidentiality while providing actionable insights, Culture Amp allows you to apply a specific demographic filter to your Comments report.
How to Set Your Comment Filter
You can set your filter at any time, even after a survey has closed. However, once a filter is selected and the survey has launched, it cannot be changed.
Go to the Surveys page and click Edit Survey.
Under the Settings menu, click Comments.
Select your preferred demographic from the drop-down list.
Click Set Comment Filter to save.
Understanding the Trade-off: Exports & Confidentiality
Before adding a second filter, it is important to understand how this affects your Admin Report exports. We limit demographic data in exports to prevent "triangulation" (identifying a person by combining their demographics e.g., department, role, and tenure).
If you have... | What happens in the Export? |
One filter (or none) | A demographic column will display the specific group (e.g., "Sales") for each comment. |
Multiple filters | Demographic columns are excluded. You will see the comments, but not the associated demographic labels. |
Exception for Survey Data Analysts: If Raw Data Extract (RDE) is enabled, Analysts can still see demographic columns for the selected filters. For a file containing all comments paired with all demographics, Survey Data Analysts should still use the Raw Data Extract export.
Note: Shared reports for Engagement Surveys never include demographic columns in the comments export, regardless of filter settings.
Special Rules: Onboarding & Exit Surveys
Because Onboarding and Exit surveys often have different privacy expectations, the rules shift based on your Reporting Group Minimum:
Minimum set to "0": Both Admin and Shared reports will display the commenter's name and demographic details.
Minimum set to "1" or higher: The standard single/multiple filter rules (listed above) apply.
Confidentiality: The "Group Minimum" Rule
All exports respect your Comments Group Minimum setting. If a demographic group falls below this threshold, the export will display "n/a" to protect the respondent's identity. Even with RDE enabled, Survey Data Analysts are subject to these minimums in the standard comments export; they should use the Raw Data Export to ensure every comment is included.
Need a Second Filter?
While we default to one filter to protect anonymity, you can request a second.
How: Start a Support Conversation in-app.
What to include: The Survey Name and the Demographic you want to add.
Next Steps: Our team will enable this for you manually.
Why Is Filtering Limited for Comments?
We take employee confidentiality seriously. While quantitative data is aggregated, verbatim comments are unique and can be "followed" or traced through a process of elimination if too many filters are applied. This risk is known as demographic triangulation.
By limiting filters, we prevent "demographic triangulation," ensuring employees feel safe providing honest, raw feedback while maintaining the overall integrity of your results.
💬 Need help? Just reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.