Accessing Live Chat

Guide for Administrators on how to contact Product Support via Live Chat in the Culture Amp Platform

Jared Ellis avatar
Written by Jared Ellis
Updated over a week ago

What can I learn from this page?

An overview of how to access Live Chat in the Culture Amp platform

Who is this guide for?

Account Admins

Live Chat is available for all Administrators on your Culture Amp account. This includes primary Account Administrators as well as Performance and Survey administrators as well.

Live Chat is a great way to connect with the Product Support team in real-time without leaving Culture Amp to ask a quick question or report any trouble you might be having.

When reaching out, you can expect to be connected with a specialist within 10 minutes. You can find out more about what to expect when reaching out to the team here.


How to Start a Conversation with Product Support

Live Chat is available through the Help Widget which can be accessed by clicking the Help button in the top right-hand corner of all pages in the Culture Amp platform, and then clicking Send us a message in the widget. This will connect you with a Product Support Specialist during business hours.


The Help Widget

Note: We will ask a few questions when you first start a conversation with a Product Support Specialist. These questions help us make sure you are connected with the best team member to help you and understand how urgent your request is for you.


Other Resources Available in the Help Widget

  • 3. Search for help: This is a quick search for our Support Guide content and is a great place to start if you have a question about the platform. Here you can find full documentation on all areas of the Culture Amp product and details on any product updates.

  • 4. Culture Amp Training: This is a quick link to access Culture Amp Training. Culture Amp Training offers bespoke courses designed for all users of Culture Amp.

  • 5. Messages: The messages tap will give you access to previous conversations with the Product Support team and quick views of the status of any outstanding tasks or more technical requests.

  • 6. Product Status: This is a quick link to access the Culture Amp Product Status page. This page provides real-time updates on the status of your Culture Amp services. Whether you’re checking on planned maintenance or unexpected interruptions, you’ll have access to the latest information, ensuring you stay informed and up to date.


Trouble Accessing Live Chat

Live Chat is supported in all major modern browsers listed below. It may work in other browsers, but our provider does not officially support these.

  • Chrome (latest two stable versions)

  • Edge (latest two stable versions)

  • Firefox (latest two stable versions)

  • Safari (latest two stable versions)

Note: Some browser extensions may interfere with Live Chat's operation. If you experience issues, try disabling browser extensions.

Please let us know via email if you have any trouble loading the Help Widget at all: Contact our Product Support team.

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