Operating Hours and Holidays

An overview of when support is available throughout the year

Jared Ellis avatar
Written by Jared Ellis
Updated over a week ago

What can I learn from this page?

An overview of Culture Amp Support's operating hours

Who is this guide for?

All Users

The Culture Amp Product Support team is available to assist via Live Chat and Email

24 hours a day Monday through Friday
Hours may vary for holidays and company events and meetings

Business starts at 9am Monday AEST/AEDT and ends at 5pm Friday PST/PDT each week.

Holidays and events

It is important to us that our team has the opportunity to rest and celebrate with family and friends throughout the year. Below is a list of days the Product Support team will be unavailable or partially unavailable due to specific regional holidays, company holidays, or events.

  • Partially Unavailable: Live chat will not be available, but a reduced team will continue to monitor email requests. During these times, please get in touch with Product Support via email at support@cultureamp.com


  • Unavailable: Both Live Chat and Email support will not be available on these days. Please continue to contact the Product Support Team via email during these times, and we will get back to you on our return.

The locations listed represent Operating Hours (9am to 5pm) in the following timezones:

  • AUS: Australian Eastern Standard / Daylight Time (AEST/AEDT)

  • UK: Greenwich Mean Time and British Summer Time (GMT/BST)

  • USA: Eastern Standard / Daylight Time & Pacific Standard / Daylight Time (EST/EDT/PST/PDT)

2023

Holiday

Date

Location

Availability

Martin Luther King, Jr. Day

16 January

USA

Partially Unavailable

Australia Day

25 January

AUS

Partially Unavailable

Company Holiday

6 February

AUS

Partially Unavailable

Company Holiday

10 February

UK & USA

Partially Unavailable

President's Day

20 February

USA

Partially Unavailable

Labour Day

13 March

AUS

Partially Unavailable

Good Friday

15 April

AUS

Unavailable

UK & USA

Partially Unavailable

Easter Monday

18 April

AUS

Unavailable

UK

Partially Unavailable

ANZAC Day

25 April

AUS

Partially Unavailable

May Day

1 May

UK

Unavailable

King Charles' Coronation

8 May

UK

Partially Unavailable

Company Holiday

15 May

AUS

Partially Unavailable

Company Holiday

19 May

UK & USA

Partially Unavailable

Memorial Day

29 May

USA

Partially Unavailable

Spring Bank Holiday

29 May

UK

Partially Unavailable

King's Birthday

12 June

AUS

Partially Unavailable

Juneteenth

19 June

USA

Partially Unavailable

Independence Day

4 July

USA

Partially Unavailable

Company Holiday

7 August

AUS

Partially Unavailable

Company Holiday

11 August

UK & USA

Partially Unavailable

Summer Bank Holiday

28 August

UK

Partially Unavailable

Labor Day

4 September

USA

Partially Unavailable

AFL Grand Final

29 September

AUS

Partially Unavailable

Melbourne Cup Day

7 November

AUS

Partially Unavailable

Veterans Day

14 November

USA

Partially Unavailable

Thanksgiving Day

23 November

USA

Unavailable

Day after Thanksgiving

24 November

USA

Unavailable

Company Holiday

25 December

AUS, UK & USA

Unavailable

26 December

AUS, UK & USA

Unavailable

27 December

AUS, UK & USA

Partially Unavailable

28 December

AUS, UK & USA

Partially Unavailable

29 December

AUS, UK & USA

Partially Unavailable

1 January 2024

AUS, UK & USA

Unavailable

Company events and meetings

As Culture Amp team members, it is important that our specialists can participate fully at times when we choose to come together for events or important meetings. There may be times that the team is delayed in responding or partially unavailable for this purpose.

If at any time you are not able to connect with the team, please get in touch via email at support@cultureamp.com, and we will get back to you on our return.

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