Operating Hours and Holidays

An overview of when support is available throughout the year

Jared Ellis avatar
Written by Jared Ellis
Updated yesterday

What can I learn from this page?

An overview of Culture Amp Support's operating hours

Who is this guide for?

All Users

The Culture Amp Product Support team is available to assist

24 hours a day Monday through Friday.
Hours may vary for holidays and company events and meetings

The team are available from 9am Monday AEST/AEDT till 5pm Friday PST/PDT each week.


Holidays and Events

It is important to us that our team has the opportunity to rest and celebrate with family and friends throughout the year. Below is a list of days the Product Support team will be unavailable or partially unavailable due to specific regional holidays, company holidays, or events.

  • Partially Unavailable: Live chat with our team of specialists will not be available, but a reduced team will continue to monitor email requests. During these times, please get in touch with Product Support via email at support@cultureamp.com or you can ask your question to our AI-Powered assistant via our live chat channel at any time.
    ​

  • Unavailable: Both Live Chat and Email support will not be available on these days. Please continue to contact the Product Support Team via email during these times, and we will get back to you on our return. You can also ask your question to our AI-Powered assistant via our live chat channel at any time.
    ​

The locations listed represent Operating Hours (9am to 5pm) in the following timezones:

  • AUS: Australian Eastern Standard / Daylight Time (AEST/AEDT)

  • UK: Greenwich Mean Time and British Summer Time (GMT/BST)

  • USA: Eastern Standard / Daylight Time & Pacific Standard / Daylight Time (EST/EDT/PST/PDT)

    ​


2023

Please refer to this article for detailed information related to availability during the 2023 holiday period and leading into 2024.

Holiday

Date

Location

Availability

Company Holiday

25 December

AUS, UK & USA

Unavailable

26 December

AUS, UK & USA

Unavailable

27 December

AUS, UK & USA

Partially Unavailable

28 December

AUS, UK & USA

Partially Unavailable

29 December

AUS, UK & USA

Partially Unavailable

1 January 2024

AUS, UK & USA

Unavailable

2024

Holiday

Date

Location

Availability

Company Holiday

2 January

AUS, UK & USA

Partially Unavailable

Martin Luther King, Jr. Day

15 January

USA

Partially Unavailable

Australia Day

26 January

AUS

Partially Unavailable

President's Day

19 February

USA

Partially Unavailable

Labour Day

11 March

AUS

Partially Unavailable

Good Friday

29 March

AUS

Unavailable

UK & USA

Partially Unavailable

Easter Monday

1 April

AUS

Unavailable

UK

Partially Unavailable

ANZAC Day

25 April

AUS

Partially Unavailable

May Day

6 May

UK

Unavailable

Company Holiday

13 May

AUS

Partially Unavailable

Company Holiday

17 May

UK & USA

Partially Unavailable

Memorial Day

27 May

USA

Partially Unavailable

Spring Bank Holiday

27 May

UK

Partially Unavailable

King's Birthday

10 June

AUS & UK

Partially Unavailable

Juneteenth

19 June

USA

Partially Unavailable

Independence Day

4 July

USA

Partially Unavailable

Company Holiday

5 August

AUS

Partially Unavailable

Company Holiday

9 August

UK & USA

Partially Unavailable

Summer Bank Holiday

26 August

UK

Partially Unavailable

Labor Day

2 September

USA

Partially Unavailable

AFL Grand Final

27 September

AUS

Partially Unavailable

Melbourne Cup Day

5 November

AUS

Partially Unavailable

Veterans Day

11 November

USA

Partially Unavailable

Thanksgiving Day

28 November

USA

Unavailable

Day after Thanksgiving

29 November

USA

Unavailable

Company Holiday

25 December

AUS, UK & USA

Unavailable

26 December

AUS, UK & USA

Unavailable

27 December

AUS, UK & USA

Partially Unavailable

30 December

AUS, UK & USA

Partially Unavailable

31 December

AUS, UK & USA

Partially Unavailable

1 January 2025

AUS, UK & USA

Unavailable


Company Events and Meetings

As Culture Amp team members, it is important that our specialists can participate fully at times when we choose to come together for events or important meetings. There may be times that the team is delayed in responding or partially unavailable for this purpose.

If at any time you are not able to connect with the team, please get in touch via email at support@cultureamp.com, and we will get back to you on our return or you can ask your question to our AI-Powered assistant via our live chat channel at any time.

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