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Survey summary


This article contains 3 sections:

1. What is a survey summary?
2. How do I create and share a survey summary?
3. Frequently asked questions

 

After you’ve closed a company engagement survey, Culture Amp strongly recommends that you:

  1. Thank all employees for participating, and acknowledge their hard work over the past few months
  2. Play back a high level summary of the data with everybody invited

You can take both of these actions directly in Culture Amp using the survey summary.

Please note: Participants must have an email address to access the survey summary. At this time a link provided by email is the only way to access the shared report. 


✨ Science: data shows that when companies use Culture Amp reports to share their survey results broadly throughout their org, for their following survey, they see, on average, a 7 percentage point increase in participation, and significantly improved scores on questions related to action taking.

 

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What is the survey summary?

The survey summary is acknowledgement of effort, and a high level summary of the results, which should be shared with every employee invited to your engagement survey. It presents the following information:

 

An overall engagement score, with commentary:

Engagement_Score___Commentary.png

 

You can use the commentary to enrich the survey summary with any text you’d like; companies usually include things like:

  • A thank you message from senior leadership
  • Additional context about events that could affect employee experience (e.g. mergers, major product launches etc...)
  • Information about upcoming company focus areas
  • A spotlight on improvements from previous focus areas


Key findings:

The survey summary will present the 3 questions with the highest favorability scores, alongside the 3 focus questions. Focus questions are lower scoring questions in your survey that were highly correlated with engagement (significantly more of your employees who agreed with the focus questions also agreed with the engagement questions). Find out more about how correlation is calculated here.

 

Each question will include the personal response for the individual employee viewing the survey summary.

 

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In addition to the findings for the company overall, the survey summary can also be configured to show findings for an employee's key demographic groups (e.g. for an employee’s department, team, practice, business unit etc...). You can select which groups you’d like to add. If demographics are added to the survey summary, employees will automatically see summary results for the demographics groups which they belong to. The example above is what a sales representative from the New York sales team would see. A payroll officer might instead see tabs for Department: HR, and Team: Payroll. 

 

As with all Culture Amp reports, results will not be shown for groups with fewer responses than the reporting group minimum.

 

Skills coach:

Skills Coach is a learning tool that delivers engaging micro-content directly through Slack, Microsoft Teams, or email. Your employees can use it to develop skills which could help them:

  • improve their own at-work experience e.g. productivity skills, and resilience skills

  • improve the experience of people around them e.g. how to give great feedback, or how to facilitate great meetings

  • if they are leaders, improve the experience of their people e.g. how to be a better coach, or how to think strategically

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Note: we are currently in the process of rolling out skills coach. If skills coach isn’t enabled on your account, this banner will not be shown to employees.

 

How do I create and share a survey summary?

The survey summary is designed to be published after the survey is closed to ensure that you are sharing complete results, after all responses have been collected. While a survey is live, a survey summary can be prepared and the details saved, ready to publish to all employees once the survey has closed.  

 

First, navigate to the share results screen, either from the configure survey menu, or by pressing the share reports button in your administrator report. From there, select create a survey summary, and you’ll begin a 3 step process.

 

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Step 1: Add context, and additional demographic groups to the survey summary (optional but strongly recommended). We recommend adding in groups that represent slices of the org that are relevant to individuals (e.g. their team, department, practice, region, org etc...)

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Step 2: Preview the survey summary, and the email/slack messages that will be sent out when the survey summary is published. Survey summary emails/slack messages cannot be edited. Note: this preview will contain real engagement scores, but will not contain your real personal responses.

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Step 3: Save (if your survey is still live) or, when your survey is closed Publish the survey summary with all employees invited to the survey.

Note: individual employees, or groups of employees cannot be excluded from the survey summary. Employees not invited to the survey at the time of publishing cannot be added to the survey summary.

3-share.png

 

Once a survey summary has been published:

  • Employees will receive an email and (if enabled) a Slack notification telling them that it is available for them to view
  • After employees click on the link in their email/slack, they will be asked to login, or to create a password (if they have not previously done so) to view their personalised summary

 

Changes can be made to a published survey summary (in the event you need to update commentary or alter the selected demographic groups)  by clicking on Update survey summary button on the report sharing page and proceeding through the three steps as above.

Note: Publishing changes will not trigger a 2nd notification to be sent again to recipients.
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Frequently asked questions:

Do I have to create Culture Amp usernames/passwords for employees before I share the survey summary?

  • No, any employee that you have loaded into Culture Amp (i.e. any employee invited to a survey) can login to Culture Amp at any time, and create a password using their employee email address (i.e. the email address used to deliver their survey invite), or using single sign on (if enabled).
  • Note: these employees will only be able to view survey results that have been shared with them by an administrator, and will not be able launch surveys, or view employee data. Learn more about permissions here.

What happens if an employee shares a link with another employee, or somebody outside the company?

  • Only authenticated employees will be able to access the survey summary. Each employee will only be able to view their own individual copy of the survey summary, with their own name, demographic groups, and personal responses. 

Can I use the survey summary on survey types besides engagement (e.g. wellbeing, or inclusion)?

  • If you have selected an index factor other than engagement for your survey, the survey summary will not show the overall score. 
    non-engagement_surveys.jpg


How will employees get to the survey summary from their Culture Amp homepage?

  • For now, the only way for employees to get to the survey summary is via the link in their email or slack notification. We’re working on adding the survey summary to the reports page.

When should I publish the survey summary?

  • A survey summary can only be published when a survey is closed. We recommend publishing it soon after your survey closes, for employees to explore top line results for the groups that they are a part of.

Why are the focus questions different between the survey summary and the insight report?

  • The survey summary uses an updated version of focus agent, our algorithm for identifying the statistically most actionable questions on a survey. As above, focus questions are lower scoring questions in your survey that were highly correlated with engagement. For each of the demographic group tabbed sections, the survey summary will (where possible) calculate correlation at the group level, instead of the survey overall level. This will produce a set of focus questions that are locally more actionable.

What will happen to overall reports?

  • The survey summary is an improved version of the overall report, and will replace it. Any overall reports that you have already created will remain, but you not be able to create any new ones.

Can a published survey summary be deleted?

  • In the event a survey summary was published in error, it may be deleted.  The button to delete a survey summary can be found in the dropdown below Update survey summary on the report sharing page.

  • Note: If a survey summary has been deleted, employees will see an error page notifying them that a report does not exist when they open a notification sent before a report was deleted.

  • delete_survey_summary.png

 



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