Who can use this feature?
Available on:
All Culture Amp subscriptions that include Engagement or Effectiveness (Manager and Team Effectiveness surveys)
Resending invitations
If an employee is a participant in a survey, an administrator can send the person another survey invitation email. The email will use the same unique survey link that was already issued to the employee. This is useful when:
a person can't find their original survey invite (they sometimes go to the spam folder).
a person deleted their invitation.
a person was absent, on leave, etc. and you want to prompt them to complete the survey by having a new email appear in their inbox.
Note: If a person's email address has changed, an Account Administrator must resend their email after updating their email address.
How to resend a survey invitation email
From the Surveys page, click Edit survey to open the survey configuration.
Click onto the Participants page
Use the search box and type a partial email address or name of the employee
Hover over the person's name to display icons on the right-hand side of their row.
Click the paper plane icon to resend an invite to that person.
Note: If the person is visible in the list, but their row is un-ticked and no resend link is visible, then they are not a participant in the survey. Tick the box next to their name if you believe that person should be included in the survey, then use the Launch Plan page to send their invite.
Issue a new kiosk code
Need to issue a new kiosk code? You can issue a new code using the reset function, so long as you are using generated codes as the code format. If you are using Employee IDs, you'll need to retrieve the code from your HRIS rather than use the code reset option in Culture Amp.
Resetting responses
Employees that have started or completed their survey can have their responses erased and the survey reset via the redo button after the submission of the employee's response on the feedback page. This is useful when:
a person accidentally submitted their survey before they had finished
a person has reflected on their answers, and wants to make changes (they have to start over)
a person forwarded their survey link to another employee (not realizing each survey link is unique for them) who completed it
How to reset survey responses
From the Surveys page, click Edit survey to open the survey configuration.
Click onto the Participants page
Use the search box and type a partial email address or name of the employee
Hover over the person's name to display icons on the right-hand side of their row.
Click the circular arrow icon to reset the response link.
This will erase all preciously submitted responses for that survey for that use.
An email will be sent to the employee with a new survey link to be used.
Related pages:
💬 Need help? Just reply with "Ask a Person" in a Support Conversation to speak with a Product Support Specialist.