The Product Support team at Culture Amp is globally distributed to provide you with any help you require when using the Culture Amp platform around the clock.
We are your best point of contact for:
Questions on how the Culture Amp platform works
Guidance on how to get started with Culture Amp
Reporting any problems you might be running into
Logging any feedback or ideas you have for the platform
Directing you to the right person for anything to do with your account with Culture Amp (Eg. Customer Success, Account Management, Security, or Billing)
The team are available to help you 24 hours a day, Monday through Friday, including most regional holidays. There are some times when specific contact channels may not be available, so please refer to our Business Hours and Holidays for more information.
How to contact Product Support
Live Chat
If you’re an Account administrator, Performance administrator, or Survey administrator, you can reach out to us via Live Chat directly in the Culture Amp platform, 24 hours a day, Monday through Friday using Live Chat.
Is there a phone number?
We do not offer inbound phone support. However, both Email and Live Chat are fast and effective channels for resolving most issues. If you are an Admin and your issue is urgent, we recommend starting with Live Chat — this is our fastest channel, and there is an opportunity to let us know your request is urgent when you start the conversation.
We find that most issues can be resolved well using Email and Live Chat, but in other cases where this won't be enough, we will arrange a time to host a video call with you.
Check out our tips to follow to ensure we can help you as quickly as possible when things are a little more urgent.
Check the status of our services
Stay up-to-date on any service interruptions or maintenance activities with real-time updates on our Product Status page.
Key features include:
Real-time updates: Get instant access to the current status of our services, including ongoing incidents or maintenance activities.
Subscribe: Sign up to receive email notifications, ensuring you stay informed without the need for constant page checks.
Historical data: Access past incidents and maintenance events to track our service performance over time.
Tips when reaching out to Product Support
To help us resolve and prioritise your issue quickly, please include as many relevant details as possible when reaching out:
Survey or cycle name
Affected user(s) (name or email)
Examples of what you’re experiencing (screenshots, videos, or error messages)
The URL of the page where you’re encountering the issue
Include Screenshots or Videos
A picture (or video) is worth a thousand words! Adding a screenshot or video of what you're experiencing helps us understand the issue faster, so we can skip any back-and-forth clarifications.
Tip: If you're short on time, a quick video explaining the issue can often be more efficient than a long email. Tools like
Download your chat transcript
If you've chatted with our support team and want to keep a copy of the conversation for reference, you can download the transcript directly from the chat widget. Just click the download icon in the top right corner of the chat to export the transcript.
💬 Need help? Just reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.