| What Can I learn from this page? | The type of Performance communications there are and how they are received by users |
| Who is this page for? | All Users |
Overview
What to expect?
The following screenshot provides an example of what to expect from e-mail communications coming from Culture Amp Performance:
Please note: Reminders are triggered at 3PM UTC. This has been determined as the best time to accommodate all customers that utilize our platform.
General:
| Communication Topic | Recipient | When | Communication Support | |
| Slack | ||||
| Admin CSV export completed | Requester | real-time | ✓ | ✗ |
| Password reset requested | Requester | real-time | ✓ | ✗ |
Continuous Feedback:
| Communication Topic | Recipient | When | Communication Support | ||
| Slack | Microsoft Teams | ||||
| User is invited to provide feedback | Any user | real-time | ✓ | ✓ | ✓ |
| User receives feedback | Any user | real-time | ✓ | ✓ | ✓ |
| Feedback is commented on | Recipient / Author | real-time | ✓ | ✓ | ✓ |
| Recipient shares feedback with another user | Any user | real-time | ✓ | ✗ | ✗ |
| Skills summary shared with another user | Any user | real-time | ✓ | ✗ | ✗ |
| Weekly automated email to give feedback (optional) | Any user | weekly | ✗ | ✗ | ✗ |
Goals:
| Communication Topic | Recipient | When | Communication Support |
||
| Slack | Microsoft Teams | ||||
| Daily goal digest | Any user | daily | ✓ | ✗ | ✗ |
| Added as a goal owner | Any user | daily | ✗ | ✓ | ✓ |
Self-Reflections:
| Communication Topic | Recipient | When | Communication Support | ||
| Slack | Microsoft Teams | ||||
| Cycle launch | Any user | real-time | ✓ | ✓ | ✓ |
| Reminder to complete (7 day remaining) | Any user | 7 days prior | ✓ | ✓ | ✓ |
| Reminder to complete (1 days remaining) | Any user | 1 day prior | ✓ | ✓ | ✓ |
| Direct report submits self-reflection | Manager | real-time | ✓ | ✓ | ✓ |
| Comment provided by manager or direct report | Manager / direct report | within 1 day | ✓ | ✓ | ✓ |
Performance Reviews
What's the notification? |
Who receives it? |
When | Communication Support | ||
| Slack | Microsoft Teams | ||||
| Participants nominate peers |
employees included in cycle |
launch date + time scheduled in cycle |
✓ | ✓ | ✓ |
| Managers select peer reviewers |
managers of employees in cycle |
launch date + time scheduled in cycle |
✓ | ✓ | ✓ |
| Reminder for manager to select peer reviewers |
managers of employees in cycle |
3 and 1 day prior to close date |
✓ | ✓ | ✓ |
| Reviewers to complete feedback requested of them |
selected reviewers |
launch date + time scheduled in cycle |
✓ | ✓ | ✓ |
| Reminder for reviewers to complete feedback requested of them |
selected reviewers |
7 and 1 day prior to close date |
✓ | ✓ | ✓ |
| Managers review direct reports |
managers of employees in cycle |
launch date + time scheduled in cycle |
✓ | ✓ | ✓ |
| Reminder for manager to review direct reports |
managers of employees in cycle |
7 and 1 day prior to close date |
✓ | ✓ | ✓ |
| Reviewers have completed feedback requested of them |
managers of employees in cycle |
batched email delivered following morning, real-time app notification |
✓ | ✗ | ✗ |
Manager-Requested Feedback:
| Communication Topic | Recipient | When* | Communication Support | ||
| Slack | Microsoft Teams | ||||
| Invite to provide one or more peer or upward feedback | Any user | daily | ✓ | ✓ | ✓ |
| Feedback has been submitted from one or more request | Manager | daily | ✓ | ✓ | ✓ |
| Direct report receives feedback shared by author | Any user | real-time | ✓ | ✓ | ✓ |
| Reminder to provide outstanding feedback | Any user | weekly on Fridays | ✓ | ✓ | ✓ |
| Feedback comment provided by author or manager | Manager / author | real-time | ✓ | ✓ | ✓ |
Note: Emails are only sent to users at 8am in their timezone if not explicitly set to send immediately (i.e real-time)
Calibrations:
| Communication Topic | Recipient | When | Communication Support | ||
| Slack | Microsoft Teams | ||||
| When a calibration view is shared | Any user | real-time | ✓ | ✗ | ✗ |
Teams:
| Communication Topic | Recipient | When | Communication Support | ||
| Slack | Microsoft Teams | ||||
| Team member added to team | Any user | real-time | ✓ | ✗ | ✗ |
Praise:
| Communication Topic | Recipient | When | Communication Support | ||
| Slack | Microsoft Teams | ||||
| User has received 'Praise' on the 'Public Praise' wall | Any user | real-time | ✓ | ✗ | ✗ |
#Performance #ManagerRequestedFeedback #PerformanceReviews #SelfReflections #Goals #ContinuousFeedback #Teams #Communications #Notifications
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