This guide is designed to help Admins navigate common questions about setting up, viewing, and customizing reports in Culture Amp. Whether you’re configuring demographics, understanding factors, or managing report details like heatmaps or eNPS, you’ll find clear answers and practical tips to make reporting easier.
Can I customize which questions appear in reports?
No, you can’t select specific questions to exclude from shared reports. However, you can unassign questions from factors at the survey level, which hides them and their responses from both Admin and shared reports without deleting any data.
Alternatively, you can export survey results, manually remove unwanted questions from the exported file, and share that customized report with specific viewers outside the platform.
Can I customize which reporting factors appear in reports?
No, similar to customizing questions, you can’t customize reporting factors separately for each shared report.
However, we do offer some flexibility in how you configure your shared reports. When setting up a report to share, you can choose from different levels of detail, such as Summary, Standard, or Advanced views. Each level adds more information, with Advanced including features like the Heatmap.
If you're concerned about sharing too much information, you might consider using a more basic report view or limiting the demographic filters available to viewers. This way, you can control the level of detail without excluding entire factors.
Do participants' demographic details in the survey reflect their demographics at the time of the survey launch?
Yes, demographic information for all survey participants is captured at the time of survey launch from your employee data at the account level. This process, known as the snapshot process, ensures that your survey reflects employee data as of that point in time. Your employee data at the account level will always reflect the most recent import or sync with your HRIS however.
Once the survey is live, you can't change participants' demographic details on your own. However, our Product Support Team may be able to help you update survey data post-launch. For more info, refer to our guidance on updating demographics in a survey.
Can I combine demographics within a report?
Although it isn't possible to combine demographics within a report directly, it can be achieved by you introducing a brand new combined demographic to your account, and afterward, we can push that across to your survey.
For example, if you want to create a report based on the Department + Location. You'd, therefore, create a new demographic called 'Department + Location' in your user file. Assign all relevant users their values under that demographic and add it to your account via a Partial import.
You can use the following steps to set up and import your demographic using a manual bulk import:
Export your current employee data (user) file
Navigating to Settings > Users > Export users. If there's a chance some participants have left the organization, remember to select the 'Include former and deactivated users' option to capture them in the export.
Update your employee data file
Add a new column for the new demographic (e.g., Combined Department + Location) and assigning the appropriate values to each user in that column.
For those with an HRIS integration, you can instead update your HRIS file and sync the new demographic to Culture Amp by clicking Settings > Users > Import users > Sync.
if you're using SFTP, just update your HRIS file as usual. The Culture Amp platform typically processes updates every 10 minutes or so.
Save your file
Once you've made these updates, save your file, and then reload it into your account via a partial import: Settings > Users > Import users > Partial import.
Contact Support to add your demographic to the survey
Reach out to our Culture Amp Support Team and request to speak with a specialist. Ask to have the new demographic added to your survey, providing the survey title and the name of the new demographic for reference.
How can I configure reports to distinguish between employees who are managers and those who are not?
To group managers in a survey, you can create a demographic in your user file called something like 'Is a Manager'. For each user who is a Manager, assign them a Yes value. For those who are not Managers, assign them a No value.
Once you've created the new demographic, import it to the Culture Amp platform.
If you're uploading your data manually, head to Settings > Users > Import users > Partial import.
For those with an HRIS integration, simply update your HRIS file and sync the new demographic in Culture Amp by clicking Settings > Users > Import users > Sync.
And if you're using SFTP, just update your HRIS file as usual. The Culture Amp platform typically processes updates every 10 minutes or so.
If your survey has already launched or is closed, after uploading the new demographic to your account, get in touch with our Culture Amp Support team and ask to speak with a specialist during your conversation. Remember to include the survey name and the name of the demographic you need added to the survey when you reach out.
Just a heads-up, we can only add the new demographic to the survey after you've uploaded it to your account.
Once they've done that, you'll be able to create and share reports based on this new filtering option.
Can I customize the column order in heat maps within survey reports?
Yes, you can customize the column order in Standard Heatmaps using the Sort by dropdown. However, this feature is not available for Custom Heatmaps.
The sorting options include:
Responses (most to least)
Responses (least to most)
A - Z
Z - A
Engagement (highest to lowest)
Engagement (lowest to highest)
Check out the guide to understanding survey results to learn more about Heatmaps.
How can I set up the eNPS to use a 11-point (0-10) scale?
Our platform uses the 5-point Likert scale in surveys for better usability and industry benchmarking. This allows us to provide world-class eNPS benchmarks, helping you compare your results with thousands of other companies.
Research shows that both 5-point and 11-point (0-10) scales measure the same underlying sentiment. We also validate the 5-point eNPS formula:
eNPS = Promoters - Detractors
Promoters: Percentage of "Strongly Agree" (5)
Passives: Percentage of "Agree" (4)
Detractors: Percentage of "Strongly Disagree," "Disagree," and "Neutral" (1-3)
Learn how to enable and view eNPS in surveys, compare 5-point and 11-point scales, and understand why multi-item measures are more reliable in the Employee Net Promoter Scores (eNPS) guide.
Why do some questions have more responses than the factor in my survey results?
This typically happens because factor scores are calculated differently:
Only people who answer all the questions in a factor are included in the factor score.
If someone skips a question, their other responses for that factor won't count toward the score.
For more details, check out our guide on how scores are calculated for reports.
Why can’t I set up leader-based reports, even with a hierarchy configured?
This issue usually occurs if the hierarchy demographic isn’t selected as a survey demographic.
Here’s how to fix it:
Check your survey demographics:
Go to your survey’s Demographics page.
Confirm that the hierarchy demographic is ticked.
If your survey is live: Contact Support and ask to speak with a specialist to help add the demographic to your survey.
If your survey is in draft mode: Tick the demographic and save your changes.
Still need help? Just reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.
Tip: Not sure which demographic is your hierarchy demographic? Visit the Account demographics page and look for the hierarchy icon to confirm.
Related pages:
💬 Need help? Just reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.