Who can use this feature?
Available on:
All Culture Amp subscriptions that include Engagement or Effectiveness (Manager or Team Effectiveness Surveys only)
Account Administrators, Survey Administrators, and Survey Creators can now view the status of their survey invitations - i.e., Invited, Pending Invitations, or Exited - using the Export Participants feature on the Participants page.
This feature makes it easier to manage survey invitations and send invitations in batches throughout the survey administration process.
How to View Participant Invitation Status
Click the Participants tab
Click Export participants in the upper right-hand corner
Note: If Kiosk Mode is enabled on the survey, the Export Participants button will read as Export Kiosk Codes. This will operate in the same fashion as Export Participants.
3. Use the dropdown to select how you would like to view Participant Invitation Status, commonly by Manager and Department
4. Click Export Participants
FAQs
How long does it take for survey emails to be sent, and what should I do if no one has received them?
Survey emails are usually dispatched shortly after the survey is launched. However, delivery times can vary due to factors like email server throttling. If none of the recipients have received the survey emails, it's advisable to check with your IT team.
Server throttling might be affecting email delivery by limiting the number of emails within a specific timeframe. The system will keep attempting to resend the emails until they are successfully delivered.
Additionally, ensure that your allow list is configured correctly. This is crucial to prevent emails from Culture Amp from being unintentionally filtered or marked as spam.
How can I tell who has been invited but has not yet submitted their response?
Using the default survey confidentiality settings, you can not see exactly who has and has not submitted the survey. The only way this would be possible is if raw data extract was enabled in the confidentiality settings prior to the launch of the survey.
Enabling the raw data extract will make the survey non-confidential and give any survey data analyst on the account access to export the identifiable raw data. This will show exactly who has submitted the survey, and by extension, it can be determined who has not.
💬 Need help? Just reply with "Ask a Person" in a Support Conversation to speak with a Product Support Specialist.