What can I learn from this page? | How to view the invitation status of your survey participants using the export participants option |
Who is this guide for? | Account Admins, Survey Admins, Survey Creators |
Account Administrators, Survey Administrators, and Survey Creators can now view the status of their survey invitations - i.e., Invited, Pending invitation or Exited - using the Export Participants feature on the Participants Page.
This feature makes it easier to manage survey invitations and send invitations in batches throughout the survey administration process.
Steps on How to View Participant Invitation Status
Click the Participants tab
Click Export participants on the upper right hand corner
Note: If Kiosk Mode is enabled on the survey, the Export Participants button will read as Export Kiosk Codes. This will operate in the same fashion as Export Participants.
3. Use the dropdown to select how you would like to view Participant Invitation Status, commonly by Manager and Department
4. Click Export Participants
FAQs
How long does it take for survey emails to be sent, and what should I do if no one has received them?
Survey emails are usually dispatched shortly after the survey is launched. However, delivery times can vary due to factors like email server throttling. If none of the recipients have received the survey emails, it's advisable to check with your IT team.
Server throttling might be affecting the email delivery by limiting the number of emails within a specific timeframe. The system will keep attempting to resend the emails until they are successfully delivered.
Additionally, ensure that your allow list is configured correctly. This is crucial to prevent emails from Culture Amp being unintentionally filtered or marked as spam.
If you need further assistance, feel free to contact our Culture Amp Support team via email at support@cultureamp.com or request to speak with a support specialist during your live chat conversation.