Who can use this feature?
Available on:
All Culture Amp subscriptions that include Engagement (excluding Onboarding or Exit Surveys) or Effectiveness (excluding Individual or Leadership Effectiveness Surveys)
About Survey Reminders
When launching an Engagement or another type of Attributed (Snapshot) survey, you can send reminders to participants who haven’t submitted their responses. You can schedule these reminders during setup or add additional reminders after your survey has launched.
Note: If you have a Slack or Microsoft Teams integration, reminders will also be sent via those channels. Microsoft Teams messages are not customizable.
Customize Reminder Emails
Survey reminder emails include a Subject, Message, and Footer, which you can edit in the Communications settings of your survey. The email layout, formatting, and colors cannot be changed, but you can update the logo used across your account.
Customizable | Not Customizable |
Email Subject, Message, and Footer | Email colors, layout, and formatting |
Microsoft Teams reminder messages | |
Logo size and placement in emails |
Tip: Emails are sent from notifications@cultureamp.com. Ask your IT team to Add Culture Amp to your allow list Culture Amp to prevent emails from being marked as spam.
Schedule First and Final Reminders
You can schedule up to five first reminders and one final reminder when setting up your survey.
How to schedule reminders
Go to the Launch Plan page in Survey Configuration.
In the First Reminder and Final Reminder sections, select a date using the calendar pop-up.
Adjust the time for the email to be sent, if needed.
Click Schedule Survey.
Tip: Preview the reminder text before scheduling. Be sure to enter a survey closure date, as it will be displayed in the reminder email.
Send Additional Reminders
After the first and final reminders are sent, you can send up to five additional reminders for each by clicking + Add reminder on the Launch Plan page..
Why is there a limit? To avoid email blacklisting, which could prevent employees from receiving survey emails
Important: Additional reminders use the same text configured for the First or Final Reminder Communication and are sent only to participants who haven’t completed the survey.
Related pages:
💬 Need help? Just reply with "Ask a Person" in a Support Conversation to speak with a Product Support Specialist.