Who can use this feature?
Available on:
All Culture Amp subscriptions that include Engagement (excluding Onboarding or Exit Surveys) or Effectiveness (excluding Individual or Leadership Effectiveness Surveys)
About Launching Surveys
Launching an Attributed (Snapshot) survey survey makes it live and sends invitations to participants. You can choose to launch immediately or schedule it for a future date and time. Once launched, the survey status changes from Draft to Live.
Note: The process for launching unattributed surveys or onboard / exit surveys is different so please refer to these pages for further information.
Survey Invitations
You can launch a survey immediately or schedule it for a later date. The Launch Plan page allows you to set a specific date and time for sending invitations.
Note: Survey invitation emails are sent in batches, so not everyone will receive them at the exact launch time. Some participants may get their invites a few minutes later than others. The launch time is approximate, and emails are processed sequentially. Note that for large audiences, there may be a 15–20 minute processing and batching delay, which is normal and ensures efficient handling of large volumes of invitations.
How to send invites immediately
Go to the Surveys page and click Edit Survey for the survey you want to launch.
Click the Launch Plan tab.
In the Survey Invitation section, click Send Now.
How to schedule survey invites
Go to the Surveys page and click Edit Survey.
Click the Launch Plan tab.
In the Survey Invitation section, select a date using the calendar pop-up.
Adjust the time if needed.
Click Schedule Survey.
Note: The timezone used for scheduling is displayed next to the time selector. Only one timezone can be set for your account, so choose one that works best for most participants.
Customize Survey Emails
Survey reminder emails include a Subject, Message, and Footer, which you can edit in the Communications settings of your survey. The email layout, formatting, and colors cannot be changed, but you can update the logo used across your account.
Customizable | Not Customizable |
Email Subject, Message, and Footer | Email colors, layout, and formatting |
Microsoft Teams reminder messages | |
Logo size and placement in emails |
Note: Preview the invitation text before launching on the Communications page to ensure accuracy. Also, set a survey close date, as it will be displayed in the invitation email.
Cancel a Survey Launch
If you need to cancel a launch:
For immediate launches: Click Cancel Launch within 20 seconds of clicking Send Now.
For scheduled launches: Click Cancel Launch anytime before the scheduled send time.
Troubleshooting/FAQs
Why hasn't my survey sent at the expected time?
Why hasn't my survey sent at the expected time?
One possibility is a timezone mismatch. Culture Amp schedules survey launches based on your account-wide timezone. If that timezone differs from your local time, the survey will launch at the correct time in the account timezone, which may be hours earlier or later than you expected.
To check and correct your account timezone:
Go to Settings.
Click the drop-down arrow next to Account to expand the menu.
Under Time zone, find and select the correct option.
Save changes. This automatically applies to future survey launch plans.
Other causes to rule out:
Survey is still in Draft: confirm the survey status shows as Live on the Surveys page.
Email batching delay: for large audiences, invitations can take up to 15–20 minutes to reach all participants.
Can I change the launch and reminder dates after scheduling?
Can I change the launch and reminder dates after scheduling?
Yes! To adjust the date/s:
Go to the Surveys page and click Edit Survey.
Click the Launch Plan tab.
Select Edit Schedule.
Update the date and time.
Click Schedule Survey to save changes.
💬 Need help? Just reply with "Ask a Person" in a Support Conversation to speak with a Product Support Specialist.