Who can use this feature?
Survey Data Analysts
Available on:
All Culture Amp subscriptions that include Engagement or Effectiveness surveys with raw data enabled.
Downloading a raw data extract
Survey Data Analysts can follow these steps to download a raw data extract:
Accessing the extract
Option 1: Survey Operations page
Navigate to the Surveys page.
Click Edit survey for your desired survey.
Select Operations under Settings.
Click Extract Data.
Option 2: Admin reports page
Go to the Surveys page.
Click View reports for your survey.
Select Export > Raw data extract.
Confirmation and download
After selecting the export option, you’ll receive a confirmation warning that this activity will be tracked.
Click Export to initiate the download of your CSV file.
Tip: Treat these files with care to ensure that only authorized personnel within your organization have access to the raw data.
Downloading via the Survey API (for Admins)
If you are an Account Admin, you also have the option to set up and retrieve raw data extracts using the Survey API.
For detailed instructions, check out our Survey API support guide and visit the API Developer Portal where you’ll find the full API’s specification and reference documentation.
Viewing export activity
All raw data extract activities are logged on the Audit Log page for transparency.
FAQs
Why do I see an "RDE too large" error?
Why do I see an "RDE too large" error?
If you encounter this error after enabling the Raw Data Extract option, it may be due to the size of your data. Simply reply with "Ask a Person" in a Support Conversation to connect with a Product Support Specialist, who can assist with adjusting your survey settings.
Why can't I see the option to download the raw data?
Why can't I see the option to download the raw data?
If the download option is not visible:
Check if raw data was enabled before launch:
Go to the Surveys > Confidentiality tab.
Scroll to the bottom to see if the Raw Data Extract option is checked.
If checked and you still can't export, you may not have the Survey Data Analyst role. Another Account Admin can assign it to you (they can't assign it to themselves).
Note: Raw data options cannot be enabled once the survey is live, so confirm settings before launching future surveys!
Will raw data extracts downloaded through the survey API appear in the survey’s Audit log?
Will raw data extracts downloaded through the survey API appear in the survey’s Audit log?
No, only raw data extracts downloaded from the survey’s user interface will appear in the Audit log.
Related pages:
💬 Need help? Just reply with "Ask a Person" in a support conversation to speak with a Product Support Specialist.